KeyBank

• Execute the Quality Assurance and Improvement Plan (QAIP) testing for rated reviews • Assist in delivering training/updates on QAIP results • Enter, track, and complete remediation plan closure testing of QA findings • Prepare Audit Committee reporting related to QA results

Title: Relationship Officer, Commercial Bank Location: For Those Who Work At Home, WA For Those Who Work At Home, UT For Those Who Work At Home, OR For Those Who Work At Home, CO 702 W Idaho, Boise Idaho Position Location Policy - General Location: 702 West Idaho, Boise, ID, highly preferred. Required to sit in Mountain and Pacific time zones. Covering the Idaho portfolio. - Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. - Hours: 8-5pm MT Job Summary Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts. Essential Functions - Coordinates set-up of new and maintenance or closing of existing deposit accounts. - Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client's overdrafts and insufficient funds. - Partnership with Business Partners throughout the organization. - Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners. - Works to resolve loan/fee payment delinquencies. - Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status. - General product knowledge and ability to identify referral opportunities for partner products and services. - Responds to routine and complex client inquiries and resolves/refers to appropriate support partners. - Submits service requests for DDA or general service needs. - Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests. - Promptly provides requested information for GRC testing and other internal/ external audits. - Adheres to and supports Key's compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence. - Adheres to and supports Key's compliance culture. - Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice - Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education - Bachelor's Degree or equivalent experience (required) Work Experience - 1+ years previous experience with commercial banking support functions (required) Skills - Proficient in the setup, maintenance, and closure of commercial deposit accounts and resolution of loan-related servicing issues - Ability to respond promptly and accurately to internal and external audit requests, including GRC testing and compliance reviews. - Manages routine and complex client inquiries and service requests end-to-end, ensuring timely resolution and coordinated follow-up with internal partners. - Identifies and executes appropriate actions to resolve loan and fee delinquencies, including directing internal resources. - Works effectively with internal teams to deliver seamless client service. - Ensures precision in account setup and maintenance, minimizing errors and ensuring data integrity across systems. - Maintains general knowledge of bank products and services, identifying opportunities for client referrals/cross-sell opportunities to appropriate partners. - Familiarity with treasury solutions such as cash management, liquidity services, and payment systems to support commercial clients. - Working knowledge of process optimization methodologies to enhance client service and operational efficiency. - Understanding and adherence to the bank's Bank Secrecy Act and Anti-Money Laundering program requirements. - Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking. - Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs. Core Competencies - All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands - General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Driving Requirements - Ability to occasionally operate a motor vehicle with a valid driver's license. Work Location Category - Hybrid (2+ days) Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

• Manages the analytics and risk assessment of a portfolio of existing Native American Financial Services (NAFS) relationships • Compiles required due diligence information for existing and new client opportunities. • Develops and maintains covenant and relevant compliance reporting processes. • Gathers and reviews financial, collateral, and compliance tests consistent with conditions of approval. • Maintains an active dialogue with the client's financial team regarding present financial conditions and forecast trends. • Evaluates covenant compliance for each client and requests for waivers and amendments. • Participates in communication with outside legal counsel (bank and client) on documentation development for credit and deposit products. • Underwrites new credit requests for existing and prospective clients.

• This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform. • Works closely with line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements. • Responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors. • Acts subject matter expert on development projects to ensure project/system design and implementation meets business needs. • Write acceptance criteria and test scripts to ensure new functionality works as designed throughout development process. • Manage testing coordination, execution and sign-off with various teams and end-users. • Assist with change management activities and documentation.

• Serve as the Trusted Financial Advisor and Business Partner to clients, and functions as the Commercial Banking client 'expert' and the primary contact for most client-related matters. • Drive a focused growth strategy and business development efforts by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry. • Manage strategic issues including capital raising, regulatory compliance, ownership transition planning, M&A, revenue cycle management, etc. • Educate the client on Key's expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more. • Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network. • Identify cross-sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services. • Continuously improve functional/technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers, as the first level sponsor for credit decisions. • Assemble and lead cross-functional teams to quickly respond to customer requests when not able to address requests personally. • Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment. • Mentor junior Relationship Managers and contribute to the development of team capabilities and performance. • Lead strategic client reviews and proactively deliver insights and recommendations aligned with client goals. • Contribute to strategic planning and initiatives of the commercial team. • Maximize profitability of assigned portfolio by effectively selling the value Key provides.

• Identify and assess incidents and outages impacting KeyBank’s operations. • Lead incident recovery efforts, coordinating cross-functional teams and vendors. • Facilitate technical crisis calls and ensure appropriate resources are engaged. • Provide accurate and timely communications to stakeholders and executive leadership. • Escalate critical issues and manage progress updates throughout resolution. • Lead post-mortem sessions and document incident restoration activities and timelines. • Ensure recovery documentation is accurate and tested for feasibility. • Drive continuous improvement initiatives to enhance system stability and client experience. • Identify gaps in recovery processes and collaborate with monitoring and detection teams. • Participate in incident management performance reviews and process evaluations. • Ensure adherence to ITSM processes and define/manage critical success metrics. • Support production readiness for critical projects, focusing on incident management.

• Provide advanced operational support within KBCM Settlement Services • Ensure the accurate and timely processing of securities settlements across institutional equity and fixed income products • Serve as a subject matter expert on settlement processes, exception management, and reconciliation activities • Partner closely with Trading, Sales, Custodians, and external counterparties • Support the day‑to‑day settlement of equity and fixed income trades • Monitor settlement activity, including trade matching, allocations, and confirmation of settlement instructions • Investigate and resolve settlement breaks, fails, and discrepancies • Independently analyze complex settlement issues, identify root causes, and implement corrective actions • Maintain a strong understanding of regulatory requirements and internal policies impacting settlement operations • Identify process inefficiencies and recommend workflow, system, or control improvements • Assist with training and onboarding of new employees

• Leading the validation of predictive and machine-learning models for specific business needs using statistics, advanced mathematical techniques, and/or computer science. • Create and leverage models, inferential statistics and prescriptive analysis to proactively solve business problems answering the questions “What will happen and what should we do about it?” • Recommend solutions based on understanding of the context, connections, and conclusions. • Reviews deliverables; proactively coaches others on approach and work product • Lead and evangelize on best practices of capturing and retaining data • Make continuous improvements to data procedures, including data efficiency

• Actively manage a portfolio of clients within the Business Banking segment • Promote and cross-market products and services to clients • Review financial statements, assess credit lines, and renew loans • Aggressively maintain client retention and mitigate profitable client run-off • Act as a bank advocate and advisor to the client • Strategically manage unprofitable and/or anticipated exiting client relationships

• Manage, cultivate, and retain Key Bank's enterprise payment clients • Proactively work with clients to review their business • Act as the main point of contact for client matters • Manage accounts to ensure clients receive the right service mix • Conduct Annual Business reviews including interchange and pricing analysis • Identify opportunities to cross-sell additional services • Drive resolution among stakeholders for issues