Pearce Services

• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment. • Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience. • Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues. • Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate. • Support corporate cybersecurity initiatives and alignment with security controls • Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services. • Install, configure, and support business applications and user accounts. • Document support requests, resolutions, and technical procedures within the IT ticketing system. • Assist with office technology, conference room equipment, and other end-user technology needs. • Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades. • Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.

• Support our Renewables division's finance leader and executives • Focus on regular and ad hoc reporting and analysis • Drive financial and operational performance, efficiency, and cost management • Contribute to weekly and monthly reporting packages • Develop reports and conduct ad hoc analyses to provide critical insights • Collaborate with our finance Manager on in-depth financial analysis • Own key components of the financial forecast and ensure consistency across business units • Perform margin and variance analyses, uncover insights to drive process improvements • Act as a proactive team player and independent thinker

• Serve as the primary HR Business Partner for an assigned business vertical, partnering directly with the General Manager and leadership team to align people strategies with business objectives • Build trusted relationships with leaders and employees, providing practical HR guidance that supports both business performance and the employee experience • Coach leaders through employee relations, performance management, leadership development, organizational effectiveness, and difficult employee situations • Partner with business leaders on workforce planning, talent development, succession planning, employee engagement, and retention initiatives • Lead complex employee relations matters, including investigations, corrective actions, conflict resolution, and performance improvement while minimizing organizational risk • Analyze workforce trends and HR metrics to identify opportunities and recommend proactive solutions that improve organizational performance • Partner with Talent Acquisition, Compensation, Payroll, Learning & Development, and other HR functions to deliver integrated people solutions • Lead or support organizational change initiatives, including business growth, restructures, workforce transitions, and acquisitions • Ensure compliance with federal, state, and local employment laws while maintaining consistent application of company policies and HR practices • Provide coaching, guidance, and oversight to Employee Resources Partners (ERPs), ensuring consistent delivery of day-to-day HR support while serving as the escalation point for complex employee and business matters

• Provide detailed installation, re-configuration/integration, removal, and maintenance of Central Office and Data Center equipment with minimum supervision. • Supervise assigned crew members and their performance. • Must have mastered all installation skills per Telco Standard TP76300 and be able to perform all the duties of the Installer Level 4 with a high degree of competence and accuracy as a Working Lead with assigned team members. • Master comprehensive equipment installation skills on a wide variety of installations and systems including AC/DC Power systems, low/high-density fiber systems, and supervisory/alarm systems. • Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc. • Comply with system update requirements of all company/customer installation documents. • Perform in-process and final quality audits to ensure all items meet or exceed industry and/or customer standards.

• Be a part of installation teams at customer locations across the country. • Operate vehicles, hand tools, power tools, ladders, lifts, and test equipment. • Must have mastered installation skills per Telco Standard TP76300 and be able to perform all the duties of the Installer Level 3 or 2 with a high degree of competency and accuracy. • Must possess comprehensive equipment installation skills on a wide variety of installations and systems including AC/DC Power systems, low/high-density fiber systems, inside plant iron Infrastructure, and supervisory /alarm systems. • Must maintain cleanliness and organization of all storage, staging and work areas on-site. • Comprehensive level of understanding of all general company policies and practices, safety procedures, paperwork, and administrative requirements. • Ability to read, understand, and apply job/equipment specifications, installation documents, schematics.

• Maintaining generators, diagnosing and repairing problems, installing and replacing components or entire systems, and performing additional maintenance or upgrades on out-of-season equipment • Conducting performance checks and regular maintenance on generators to ensure proper readiness, reading and following blueprints or other design specifications to install or repair • Install fuel and water supply lines, pumps, electrical wiring and controls, and other components, and test for proper operation • Be responsible for responding promptly/timely to Power/Generator alarms; have the ability to be on call 24/7 if necessary and respond promptly in answering assigned phone and email • Perform work with the awareness of all potential hazards connected with the installation and maintenance of power supply equipment, switching gear, and other equipment, including but not limited to falls, electric shock, falling objects, and traffic; use safety equipment and utilize safety practices; attend and participate in all designated safety and training meetings

• Installing and replacing components of entire systems of commercial cooling systems on cell tower cooling units • Timely and accurate completion of daily reports • Driving to remote work sites as needed • Performing upgrades on out-of-season equipment • Conducting performance checks as required

• Maintaining cooling systems – diagnosing, troubleshooting, repairing, or installing and replacing components of entire systems. • Conducting performance checks and regular maintenance on HVAC equipment. • Performing additional maintenance or upgrades to out-of-season HVAC equipment. • Responding to service calls in a timely manner, including emergency call out services. • Timely and accurate completion of daily work reports. • Operate and maintain a motor vehicle safely and legally per the PEARCE Employee Handbook and insurance requirements.

• Maintaining generators, diagnosing and repairing problems, installing and replacing components or entire systems, and performing additional maintenance or upgrades on out-of-season equipment • Conducting performance checks and regular maintenance on generators to ensure proper readiness, reading and following blueprints or other design specifications to install or repair • Install fuel and water supply lines, pumps, electrical wiring and controls, and other components, and test for proper operation • Be responsible for responding promptly/timely to Power/Generator alarms; have the ability to be on call 24/7 if necessary and respond promptly in answering assigned phone and email • Perform work with the awareness of all potential hazards connected with the installation and maintenance of power supply equipment, switching gear, and other equipment, including but not limited to falls, electric shock, falling objects, and traffic; use safety equipment and utilize safety practices; attend and participate in all designated safety and training meetings

• Build and lead the team that executes flawlessly; scaling teams, systems and processes that deliver customer delight and healthy margins. • Own the execution of work orders and projects. • Accountable for everything technicians do, ensuring safety and quality. Customer experience and profitability is your outcome. • Responsible for 2 countries, 7 regions, and nearly 300 technicians. • Recruit, develop and lead field service managers to operate a customer-centric organization. • Seek long-term solutions and implement processes that simplify a complex industry. • Precisely manage subcontractors to high standards. • Build a field service team that is the standard of excellence within the EV industry.