After Sales Coach
Location
California
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
After Sales Coach
AutoNation
• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches. • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training. • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time. • Assign short videos on key topics depending on performance gaps. • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives. • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers. • Influence without authority — drive engagement and adoption of process improvements across the network.
Job Requirements
- 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
- Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
- Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement.
- Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores.
- Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential is preferred.
- Experience with digital retailing platforms and connected-vehicle service workflows.
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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Vice President, Bioprocess Sales Americas
DanaherOne of the world's foremost science and technology companies, Danaher is a global corporation that was founded in 1969 and has been developing, producing, and a
Role Description The Vice President, Bioprocess Sales USCAN is responsible for defining and executing the regional commercial strategy to drive growth, profitability, and customer impact across the USCAN region. This leader will oversee a $1.8B business, lead a large commercial organization, and serve as a strategic partner across functions to accelerate Cytiva’s market leadership. This position reports to the VP, Bioprocess Sales and is part of the Bioprocess Commercial organization and will be remote within USCAN. What you will do: - Lead the USCAN Bioprocess commercial organization to deliver >$1.8B in revenue, ensuring strong performance across orders, revenue, and profitability. - Own and drive regional core value drivers including core growth, operating margin expansion, on-time delivery, quality, and return on invested capital. - Define and execute the regional commercial strategy aligned with global priorities, market dynamics, and customer segmentation insights. - Partner cross-functionally (Operations, Supply Chain, Customer Service, Finance) to ensure end-to-end execution of commercial strategy, including orders, shipments, contracts, and AR. - Advance strategic account growth by aligning resources to large-scale opportunities and leading cross-functional win strategies for key accounts. - Lead and develop a high-performing organization (>250 associates), including talent acquisition, succession planning, leadership development, and engagement. - Act as a senior external representative of Cytiva, strengthening executive-level customer relationships and positioning Cytiva as a preferred partner. Qualifications - Bachelor’s degree in Life Sciences, Engineering, Business or related field (Master’s or MBA preferred). - Significant functional experience (typically 15+ years) in Life Sciences, Biotechnology, or Healthcare industry. - Demonstrated leadership experience (typically 10+ years) leading large, multi-layered commercial organizations. - Proven experience managing a P&L of ≥$400M, with accountability for revenue growth and profitability. - Experience leading organizations of >200 associates across multiple geographies. - Track record of developing and executing commercial strategies that drive market share growth and customer expansion. - Experience operating in a global, matrixed organization and leveraging structured business systems (e.g., DBS or equivalent) for performance management. Requirements - Ability to travel approximately 40–50%, including domestic and occasional international travel. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus/incentive pay.




