regiocom SE

• Planning and conducting data protection/privacy audits in coordination with Group Data Protection • Identifying data protection/privacy gaps • Preparing audit reports • Monitoring remediation measures and conducting follow-up audits • Regular reporting to Group Data Protection, especially regarding existing risks

• Planung und Durchführung von Datenschutz-Audits in Abstimmung mit Konzerndatenschutz • Identifikation von Datenschutzmängeln • Erstellung von Auditberichten • Monitoring von Maßnahmen und Durchführung von Follow Up-Audits • Regelmäßiges Reporting an Konzerndatenschutz insbesondere hinsichtlich bestehender Risiken

• Planning and conducting data protection audits in coordination with Group Data Protection • Identifying data protection deficiencies • Preparing audit reports • Monitoring corrective actions and conducting follow-up audits • Regular reporting to Group Data Protection, particularly regarding existing risks

• You develop and lead a team of customer advisors and sales specialists in a home-office (remote) setup • You are responsible for team results, monitoring performance and deriving/implementing corrective actions when targets are not met • Virtual presence with the remote team, maintaining daily contact with team members • Regularly conduct virtual team meetings, coaching sessions and one-on-one employee meetings • Develop ideas and proposals for the continuous optimization of work processes

• Inbound first-level support for existing customers • Technical customer support for TV, telephone and internet issues • Needs-based product consultation and contract optimization

• Du suchst und findest gezielt Menschen für unser Team, die geeignet sind den Job längerfristig erfolgreich zu machen. • Du findest aus sehr vielen Bewerbungen schnell die Menschen heraus, die am besten für den Job geeignet sind. • Disziplin, Eigenverantwortung und Verkaufsaffinität sind die zentralen Eigenschaften die du bei Menschen erkennen und richtig einschätzen musst. • Überzeug uns mit deinen konkreten Ideen und Lösungsansätzen, wie du persönlich diese beiden Aufgaben erfolgreicher löst als andere HR-Spezialisten.

• You proactively source and identify people for our team who are likely to succeed in the role long-term. • From a large number of applications, you quickly identify the candidates best suited for the job. • Discipline, personal responsibility and a sales-oriented mindset are the key traits you must recognize and accurately assess in candidates. • Convince us with your concrete ideas and solutions for how you would personally perform these two tasks more successfully than other HR specialists.

• Inbound first-level support for existing customers • Technical customer support • Needs-based product consultation and contract optimizations • You bring a smile to your customers' faces • You are the first point of contact for our customers and support them with questions about the provider's products and services • You resolve customer concerns confidently and empathetically • Through your outstanding service, you help build strong customer loyalty and increase customer satisfaction

• Inbound first-level support for existing customers • Technical customer support for TV, telephone and internet outages • Tailored product advice and contract optimization

• Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound! • Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries • Recording and updating customer data (including master data, billing-relevant data, etc.)