AutoNation

Role Description The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications. Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management. Day-to-Day Responsibilities - Answer phone calls and email requests regarding product cancellations - Opening ticket for new cancellation requests - Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation - Maintain professionalism in all verbal and written communications - Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately - Assist Cancel Team in completing Cancellation processes as needed Qualifications - Previous customer service phone experience not required but a plus - Minimum 1 year experience with SSC Cancellation Team - Full familiarity of cancellation processes and BPMS Cancellation workflow - Ability to handle heat cases with the utmost professionalism - Basic knowledge of Microsoft Office / basic computer skills - Understand basic accounting principles and logic - Proven skills in high stress environment Benefits - Competitive compensation and 401k matching - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide Company Description AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Role Description AutoNation Finance is seeking an experienced Compliance Project Manager responsible for leading and supporting enterprise-wide compliance initiatives, regulatory change management efforts, operational improvement projects, and cross-functional compliance implementations. This role serves as a strategic partner between Compliance, Legal, Operations, Technology, Risk, and vendor partners to ensure regulatory requirements are effectively integrated into business processes, systems, and operational workflows. This position plays a critical role in supporting the Company’s compliance management system (“CMS”), regulatory remediation efforts, technology implementations, operational readiness initiatives, and enterprise risk mitigation activities. This position reports to the Vice President of Compliance. Essential Duties and Responsibilities - Project and Program Management - Lead and manage compliance-related projects and cross-functional initiatives from planning through implementation and post-production support. - Develop and maintain detailed project plans, timelines, milestones, risk logs, issue tracking, and executive status reporting. - Coordinate activities across Compliance, Legal, Operations, Servicing, IT, and executive leadership teams. - Facilitate project meetings, working sessions, governance updates, and stakeholder communications. - Identify project dependencies, operational risks, resource constraints, and implementation gaps and escalate as appropriate. - Support enterprise initiatives involving regulatory change management, system enhancements, workflow redesign, and operational controls. - Compliance Operations and Regulatory Support - Partner with Compliance leadership to support implementation of regulatory requirements, remediation efforts, corrective action plans, and control enhancements. - Assist with documenting and maintaining compliance-related business requirements, operational procedures, workflows, and process maps. - Support regulatory examinations, audits, internal reviews, and requests for information. - Coordinate tracking and implementation of compliance commitments, action items, and operational deliverables. - Assist with monitoring implementation readiness for new products, vendors, technologies, and operational processes. - Support governance and oversight activities associated with consumer protection laws and regulations. - Business Analysis and Process Improvement - Gather, analyze, and document business, operational, and functional requirements. - Translate business and regulatory requirements into user stories, process flows, implementation documentation, and testing scenarios. - Identify opportunities to improve operational efficiency, controls, reporting, and data governance. - Collaborate with business and technical teams to ensure implemented solutions align with regulatory and operational expectations. - Support user acceptance testing (“UAT”), defect management, and implementation validation activities. - Reporting and Executive Communication - Prepare executive-level reporting materials, dashboards, presentations, and project updates. - Provide clear communication regarding project status, risks, dependencies, timelines, and remediation efforts. - Develop materials for leadership committees, governance meetings, and operational reviews. - Maintain documentation supporting project governance and compliance oversight activities. - Vendor and Cross-Functional Coordination - Coordinate with third-party vendors and internal business units regarding implementation timelines, deliverables, testing, and operational readiness. - Support vendor oversight activities related to compliance, operational risk, and implementation governance. - Assist in evaluating operational impacts associated with system or vendor changes. Qualifications - Bachelor’s degree in Business, Information Systems, Project Management, Risk Management, Finance, or related field required. - Minimum 7–10 years of experience in project management, program management, compliance/business operations, business analysis, or operational governance. - Experience working within highly regulated industries such as financial services, healthcare, insurance, automotive finance, banking, or similar environments preferred. - Strong understanding of project lifecycle management, operational governance, process improvement, and cross-functional coordination. - Experience supporting enterprise system implementations, operational transformations, or compliance remediation initiatives preferred. - Ability to manage multiple concurrent initiatives and shifting priorities in a fast-paced environment. - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication skills, including executive-level communication and presentation preparation. - Experience working with business requirements documentation, UAT coordination, workflow analysis, and implementation support. - Advanced proficiency with Microsoft Office Suite including Excel, PowerPoint, Visio, and project management tools. Preferred Qualifications - PMP certification or equivalent project management certification preferred. - Experience with SDLC, Agile, Scrum, or hybrid project methodologies preferred. - Bilingual English/Spanish preferred. Benefits - Competitive compensation and 401k matching. - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear. - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers. - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide. Company Description AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

• Scale fleet service sales in relevant markets and industries: manage the sales funnel from prospecting and identifying leads and/or taking over pre-qualified leads from the sales development representative team, to presenting service offerings, negotiating terms and conditions and closing the deals • Understand customers’ service needs and how AutoNation Mobile Service is the most efficient and cost-effective solution. • Align service agreements with all relevant fleet staff members and related partners (I.e. fleet management companies, authorized individuals, etc...) • Attend or closely monitor initial services to ensure a smooth process • Identify opportunities to optimize performance and maximize satisfaction of new accounts, particularly during the initial phase, working closely with both the customer and internal team members • Work with Fleet Account Management to transition account, while supporting for retention and overall customer satisfaction

Role Description Join our Fleet Team as a Business Development Manager for Fleet Services. This is a full-time opportunity for someone to help shape and grow a dynamic automotive service startup in the quickly growing fleet vertical. You will partner on national and regional fleet accounts with the Director of Fleet Service Sales to develop a customer-focused sales and service strategy. We are looking for a driven leader to help us grow quickly, achieve targets, and collaborate cross-functionally to deliver exceptional service with exceptional customer satisfaction. - Scale fleet service sales in relevant markets and industries: manage the sales funnel from prospecting and identifying leads and/or taking over pre-qualified leads from the sales development representative team, to presenting service offerings, negotiating terms and conditions and closing the deals. - Understand customers’ service needs and how AutoNation Mobile Service is the most efficient and cost-effective solution. Align service agreements with all relevant fleet staff members and related partners (i.e., fleet management companies, authorized individuals, etc.). - Attend or closely monitor initial services to ensure a smooth process. - Identify opportunities to optimize performance and maximize satisfaction of new accounts, particularly during the initial phase, working closely with both the customer and internal team members. - Work with Fleet Account Management to transition account, while supporting for retention and overall customer satisfaction. Qualifications - 5+ years of sales experience ideally in the automotive or related service industries. - Successful track record in B2B sales. - Relevant relationships in the fleet world. - A consultative sales approach and ability to conduct a needs assessment. - Experience managing a sales funnel; well-versed in Salesforce. - Strong business acumen and drive to meet and exceed sales objectives. - Excellent communication and presentation skills. - Ability to work closely with cross-functional teams to ensure a smooth onboarding process and maintain customer satisfaction. Benefits - Competitive compensation and 401k matching. - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear. - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers. - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

• Lead and manage compliance-related projects and cross-functional initiatives from planning through implementation and post-production support. • Develop and maintain detailed project plans, timelines, milestones, risk logs, issue tracking, and executive status reporting. • Coordinate activities across Compliance, Legal, Operations, Servicing, IT, and executive leadership teams. • Facilitate project meetings, working sessions, governance updates, and stakeholder communications. • Identify project dependencies, operational risks, resource constraints, and implementation gaps and escalate as appropriate. • Support enterprise initiatives involving regulatory change management, system enhancements, workflow redesign, and operational controls. • Partner with Compliance leadership to support implementation of regulatory requirements, remediation efforts, corrective action plans, and control enhancements. • Assist with documenting and maintaining compliance-related business requirements, operational procedures, workflows, and process maps. • Support regulatory examinations, audits, internal reviews, and requests for information. • Coordinate tracking and implementation of compliance commitments, action items, and operational deliverables. • Gather, analyze, and document business, operational, and functional requirements. • Translate business and regulatory requirements into user stories, process flows, implementation documentation, and testing scenarios. • Identify opportunities to improve operational efficiency, controls, reporting, and data governance. • Collaborate with business and technical teams to ensure implemented solutions align with regulatory and operational expectations. • Prepare executive-level reporting materials, dashboards, presentations, and project updates. • Coordinate with third-party vendors and internal business units regarding implementation timelines, deliverables, testing, and operational readiness.

• Conduct user research and usability testing to inform and validate design decisions • Create wireframes, prototypes, and high-fidelity mockups • Collaborate with cross-functional teams to ensure design consistency and quality across all digital products • Communicate design concepts and rationale to stakeholders and team members • Mentor and guide junior UX designers • Develop and maintain design systems, style guides, and pattern libraries • Lead the design of our products from concept to launch • Lead the development of product design strategies and roadmaps

• Represent and communicate AutoNation’s multi-brand wholesale parts offers to outside service clients and fleet customers • Actively grow the business by seeking new accounts and fostering relationships with existing wholesale accounts • Work closely with Wholesale Parts Managers to help increase the sale of AutoNation OEM and Aftermarket parts to the independent repair business • Collect and analyze competitive market information to focus on appropriate market opportunities • Make sales calls to existing accounts as well as new accounts including cold calls • Utilize existing tools to ensure the highest level of focus and organization • Promote and improve the AutoNation branded parts business by being the expert on the product offers • Be familiar with and utilize all local trade advertising and publications • Participate and support AutoNation in local and/or national Aftermarket events. • Increase the number of external accounts buying AutoNation OEM and Branded parts • Communicate issues and opportunities to AutoNation management to promote continuous improvement

Role Description Responsible for the purchases of auction vehicles for both Regions in addition to managing the purchased inventory. - Purchasing vehicles through approved rental sources - Scheduling transportation to final purchase destinations - Transferring and correctly pricing purchased unit from day one - Checking purchased inventory on a regular basis - Communicating with UVD, MP and CAAD team - Participating in TEAMS Meetings - Manage daily purchases and reporting as needed - Make sure titles are delivered to the destination store and assist with any title issues - Assist in Arbitration and Dealshield returns - Covering CAAD Appraisal queue as needed - Properly represent the company to its customers and vendors in a friendly manner - Keep current with all applicable laws - Handle Escalations - Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers - Adheres to all company policies, procedures and safety standards Qualifications - Must meet company’s requirements for employment - Two years of experience in a dealership position - Ability to read and comprehend instructions and information - Excellent communication skills, including customer service and customer care - Proficiency in MS Office, specifically Excel - Professional personal appearance - Strong customer service skills Requirements - Normal office environment - Office Auctions - Prolonged periods of personal computer usage and data entry Benefits - Competitive compensation and 401k matching - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

• Design and facilitate onboarding and ongoing training programs for technicians, covering technical skills, customer service, and compliance with company standards • Integrate training modules around the Cycle of Service, efficiency best practices, and technician core competencies. • Develop training resources, playbooks, and job aids to support ongoing skill development. • Develop and facilitate technical training modules covering AV hardware, software, safety, and operational protocols. • Incorporate simulations, hands-on training, and real-time ride/test track demonstrations. • Tailor content to different roles (operators, field techs, fleet partners, service staff). • Train new hires on baseline AV competencies, safety procedures, and operational standards. • Conduct refresher and upskilling sessions as technology and SOPs evolve. • Certify technician competency through assessments, observed field work, and tracking. • Partner with operations, engineering and safety teams to ensure training reflects the most current software releases, vehicle updates, and compliance requirements. • Work closely with field ops leaders to align training with daily workflows, dealer expectations, and client SLAs. • Serve as a subject matter expert (SME) and mentor for teams troubleshooting advanced AV issues. • Measure training effectiveness using feedback surveys and post-training performance metrics. • Track certifications, re-certifications, and compliance with regulatory and client-specific standards for all technicians. • Ensure 100% adherence to safety protocols in training environments and during field shadowing. • Gather feedback from technicians and managers to refine training effectiveness

Role Description The CFS Cancellation Phone Desk Associate handles all phone calls and incoming requests from customers, dealerships, and lenders regarding product cancellation requests. The Associate is responsible for creating tickets, opening Cancellation processes, explaining the process and timelines, and providing an excellent customer service experience through all communications. Who would I interact with? - Internal and external customers at various levels - Other SSC Departments - Fellow teammates - Management What are the day-to-day responsibilities? - Answer phone calls and email requests regarding product cancellations - Opening tickets for new cancellation requests - Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation - Maintain professionalism in all verbal and written communications - Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately - Assist Cancel Team in completing Cancellation processes as needed Requirements - Previous customer service phone experience not required but a plus - Minimum 1 year experience with SSC Cancellation Team - Full familiarity with cancellation processes and BPMS Cancellation workflow - Ability to handle heat cases with the utmost professionalism - Basic knowledge of Microsoft Office / basic computer skills - Understand basic accounting principles and logic - Proven skills in a high-stress environment Benefits - Competitive compensation and 401k matching - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide