• Support in planning, managing and implementing digitalization and IT projects • Coordinate project schedules, tasks and resources • Communicate with clients, partners and internal departments • Prepare project plans, documentation and presentations • Assist with the rollout of new software solutions and digital business processes • Participate in workshops, rollouts and training sessions • Monitor project progress and support quality and risk management

• Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity • Create a culture focused on delivering exceptional customer experiences. • Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program • Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customers and actively recruiting new customers to the Swarovski loyalty programs • Be an advocate and role model, demonstrating active passion, enthusiasm, and integrity • Manage implementation of all Swarovski policies, procedures and operational processes • Ability to work cross functionally with a variety of different teams and leaders including executive teams • Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience • Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives

Role Description We are seeking a Senior Vendor Operations Manager to support operational planning, workforce optimization, and performance visibility across support functions. In this role, you will: - Analyze operational data, identify trends in support volume and service needs, and help ensure resources are aligned to meet business demand. - Partner across teams to support reporting, operational planning, and process improvements that increase efficiency and service quality. - Contribute to cross-functional initiatives, support operational readiness for new programs or launches, and help translate data insights into clear operational actions. The ideal candidate brings analytical thinking, organization, and clear communication, along with the ability to identify operational opportunities and drive improvements through data, systems, and process enhancements. Qualifications - Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. - Experience working in a fast-paced, data-driven environment focused on operational analysis or workforce planning. - Familiarity with operational tools such as Salesforce, JIRA, Tableau, or comparable platforms used for reporting and case management. - Ability to analyze large datasets, identify patterns, and translate findings into practical operational recommendations. - Experience supporting incident management, operational escalations, or service continuity processes. - Clear written and verbal communication skills with the ability to explain technical concepts in accessible business terms. Requirements - Candidates must be a current member of the Operations or Client Success organizations. - Candidates must have spent at least 6 months in their current role. - Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process do not affect time in role. - Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application. - Although this role is posted as U.S. Remote, global members of the CS + Ops organization who meet the minimum requirements are also eligible for consideration. Benefits - Quarterly bonuses. - Restricted Stock Units (RSUs). - Paid Time Off policy. - Region-specific benefits. Company Description As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. - (*Comscore, Total Visits, March 2025)

Role Description We are seeking a Senior Delivery Manager to join our fast-growing Managed Services team. This individual will lead the strategy, operations, and day-to-day delivery of our outsourced legal service offerings, with a focus on M&A, contract abstraction structured projects, and claims review. This is a high-impact leadership role responsible for overseeing teams of lawyers, delivery managers, and technical specialists to ensure consistent, scalable, and high-quality service delivery for global clients. The role requires ownership of operational performance, workflow optimization, reporting, and technology-enabled process improvement, while maintaining strong client relationships. The ideal candidate brings a combination of legal service delivery expertise, operational leadership, process improvement experience, and familiarity with technology-enabled legal solutions. This individual must be comfortable working autonomously while collaborating across global teams and functions. Qualifications - Significant experience in legal service delivery, managed services, or legal operations - Proven ability to lead cross-functional teams across legal, operations, and technology - Strong experience in workflow design, process improvement, and change management - Experience implementing or managing technology-enabled legal workflows - Excellent communication and stakeholder management skills - Ability to build credibility and trust with clients and internal teams - Strong ownership mindset with the ability to operate independently - Experience participating in client-facing engagements and solution development - Strong writing skills, including experience with proposals and RFP responses - Demonstrated people management experience - Proficiency in Microsoft Office (especially Excel and PowerPoint) Requirements - Ability to translate client needs into operational strategy - Strong decision-making skills in fast-paced environments - Proactive, solutions-oriented mindset with a “can-do” attitude - High emotional intelligence and sound judgment - Strong organizational and prioritization skills - Ability to lead meetings and align stakeholders - Willingness to take ownership from initiation through execution - Experience in risk management and problem-solving Preferred - Juris Doctor (JD) or equivalent experience - Background in M&A, insurance, claims, financial services, or healthcare - Experience with AI-assisted review, contract analytics, or workflow automation tools - Familiarity with reporting/visualization tools (e.g., Power BI) Success Profile - Strategic thinker with a strong focus on execution and delivery - Collaborative leader who thrives in global, cross-functional environments - Technically curious with an interest in legal technology and data-driven delivery - Highly organized, proactive, and focused on continuous improvement - Strong influencer with the ability to lead without direct authority