UniTriTeam is a global leader in providing operational, administrative, and technology support to clinical research sites. We take pride in our mission to help advance medicine and make a real impact in healthcare. By joining our team, you’ll benefit from: A collaborative and supportive work environment Opportunities for professional growth and advancement A chance to be part of meaningful research initiatives that change lives
Vendor Manager II
Location
United States
Posted
2 days ago
Salary
$71K - $148K / year
Seniority
Lead
No structured requirement data.
Job Description
Vendor Manager II
Indeed
Role Description We are seeking a Senior Vendor Operations Manager to support operational planning, workforce optimization, and performance visibility across support functions. In this role, you will: - Analyze operational data, identify trends in support volume and service needs, and help ensure resources are aligned to meet business demand. - Partner across teams to support reporting, operational planning, and process improvements that increase efficiency and service quality. - Contribute to cross-functional initiatives, support operational readiness for new programs or launches, and help translate data insights into clear operational actions. The ideal candidate brings analytical thinking, organization, and clear communication, along with the ability to identify operational opportunities and drive improvements through data, systems, and process enhancements. Qualifications - Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. - Experience working in a fast-paced, data-driven environment focused on operational analysis or workforce planning. - Familiarity with operational tools such as Salesforce, JIRA, Tableau, or comparable platforms used for reporting and case management. - Ability to analyze large datasets, identify patterns, and translate findings into practical operational recommendations. - Experience supporting incident management, operational escalations, or service continuity processes. - Clear written and verbal communication skills with the ability to explain technical concepts in accessible business terms. Requirements - Candidates must be a current member of the Operations or Client Success organizations. - Candidates must have spent at least 6 months in their current role. - Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process do not affect time in role. - Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application. - Although this role is posted as U.S. Remote, global members of the CS + Ops organization who meet the minimum requirements are also eligible for consideration. Benefits - Quarterly bonuses. - Restricted Stock Units (RSUs). - Paid Time Off policy. - Region-specific benefits. Company Description As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. - (*Comscore, Total Visits, March 2025)
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