CSAA Insurance Group, a AAA Insurer

• Lead and support organizational change efforts for moderate to high complexity initiatives • Develop change strategies and plans aligned to business goals and stakeholder needs • Conduct impact assessments, team member analyses, and readiness assessments • Identify adoption risks, resistance patterns, readiness gaps, and change-related dependencies • Define, monitor, track, analyze, and report on adoption, utilization, engagement, readiness, and benefit realization

• The API/Microservices/AWS Software Engineer designs and builds scalable, cloud-based microservices on AWS, using Java and modern DevOps practices. • You’ll partner with architects and teams to deliver reliable, high-performing APIs and services in a fast-paced, Agile environment. • Be involved in designing and building services in a continuous delivery model on a cloud platform. • Partner with leads and architects to help establish a technical vision and deliver innovative services which are consistent, maintainable, and highly scalable for various commerce experiences. • Work within microservices architecture, domain driven design, and RESTful APIs using Java. • Work in a distributed/cloud-based environment, including Amazon Web Services & Kubernetes with high transaction volumes. • Use data structures, algorithms, and architecture patterns. • Define solutions, provide estimates on effort and risk, and evaluate technical feasibility. • Use modern build strategies, continuous integration, unit testing, static analysis, and automated integration tests. • Practice full DevOps to ensure a culture of testing and releasing software on Amazon Web Services continuously using automation and monitoring. • Leverage NoSQL using Amazon Web Services to ensure data storage is designed for security, reliability, availability, maintainability, and performance. • Deliver software in a Scrum development process. • Perform technical code reviews and pair programming. • Partner with other teams to ensure the service ecosystem is loosely coupled and scalable.

• Set the strategy for Personal Lines technology delivery and core insurance application support. • Lead direct and matrixed teams across application delivery, production support, and service operations. • Develop and communicate technology roadmaps that align with business goals. • Partner with executive leaders to prioritize initiatives, manage risks, and support enterprise objectives. • Build an inclusive, collaborative team culture focused on trust, accountability, learning, and results. • Coach and develop leaders, managers, and individual contributors. • Oversee a portfolio of Personal Lines projects, including core system changes, digital integrations, and financial system integrations. • Ensure projects are aligned to business priorities, delivery timelines, and expected value. • Guide teams using Agile practices to improve planning, delivery, and collaboration. • Define and lead the application support strategy for core insurance platforms. • Oversee 24/7 production support operations for critical applications. • Monitor service performance using service-level measures, key performance indicators, and business partner feedback. • Improve service management practices using ITIL or similar frameworks.

Role Description As the Director, Software Quality Assurance - Personal Lines, you will shape the quality strategy for some of our most important digital products and platforms. You will lead teams responsible for quality engineering, test automation, performance engineering, and continuous improvement across the software development lifecycle. In this role, you will partner with business, product, engineering, architecture, and delivery leaders to ensure our solutions are reliable, secure, scalable, and aligned with customer and business needs. You will help create a culture where quality is built into every stage of development, enabling faster delivery and better outcomes for our customers. This is an opportunity to influence enterprise-wide technology strategy, develop high-performing teams, and drive innovation in modern software delivery practices. Qualifications - Strong background in system design, cloud/SaaS markets, and modern DevSecOps pipelines, including vulnerability management and audit compliance. - Coding experience in object-oriented languages is highly preferred. - Advanced ability to analyze complex organizational workflows, isolate operational variables, and implement data-driven improvements that optimize cost and delivery. - Proven success collaborating with and influencing senior leadership and executive stakeholders through clear, concise, and persuasive communication. - Experience managing organizational budgets, vendor relationships, and time-sensitive operational decisions in a distributed or remote team environment. Requirements - Minimum 10 years of experience in a senior IT leadership role within a fast-paced environment, directly managing strategy, vision, and daily operations. - Minimum 10 years managing agile delivery workflows (Scrum, Kanban, SAFe) and utilizing enterprise tools like Jira to coordinate multiple cross-functional teams. - Bachelor of Science (B.S.) in Computer Science, a related field, or equivalent practical experience. Benefits - Experience within the insurance industry. - Familiarity with policy administration platforms such as Guidewire, Duck Creek, or Exigen. - Experience with distributed systems architecture and software development. - Experience leading DevSecOps or platform engineering initiatives.

Role Description This role will be recognized as an expert within specialty; consistently handling the highest-complexity cases; influencing practice but no formal leadership. Acting as a senior individual contributor providing advanced legal expertise in property and casualty insurance defense litigation. - Independently managing a portfolio of complex, high-exposure litigation matters for insureds and/or CSAA Insurance Group (CSAA IG) before courts or arbitration panels. - Advising company employees in their handling of claim matters. - Preparing legal pleadings, motions, statements, trial briefs, and related legal documents. - Negotiating settlements and appearing on behalf of CSAA IG and its insureds. - Conducting all phases of personal injury litigation, including jury trials, motions, and arbitration hearings. Qualifications - 10+ years litigation experience in insurance defense practice with considerable courtroom and first-chair trial experience. - Demonstrated experience independently handling complex litigation matters from inception through trial or resolution. - Advanced degree in related area that requires law degree and passing of bar exam. - Certification(s) and/or license(s) in functional area and License from state of practice required. - Deep expertise in property and casualty insurance defense and personal injury litigation. - Advanced trial advocacy skills, including demonstrated ability to independently lead complex jury trials and arbitration proceedings. - Strong legal research, writing, and analytical skills, with the ability to synthesize complex legal issues into clear, actionable strategies. - Ability to exercise sound judgment and discretion in handling sensitive, high-risk, and high-exposure matters. - Strong negotiation skills with a demonstrated ability to achieve favorable settlement outcomes. - Knowledge of applicable state and federal laws, procedural rules, and regulatory requirements. - Ability to manage a high-volume caseload with competing priorities while maintaining quality and timeliness. - Effective communication and interpersonal skills to influence stakeholders and represent the organization in adversarial proceedings. - Capability to mentor and develop less experienced attorneys without formal supervisory responsibility. Requirements - Experience handling high-exposure or complex bodily injury claims. - Experience with non-traditional or emerging litigation areas (e.g., novel liability theories, complex coverage disputes). - Prior experience mentoring or guiding less experienced attorneys. - Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects). - Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). - Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. - Travels as needed for role, including divisional/team meetings and other in-person meetings. - Fulfills business needs, which may include investing extra time, helping other teams, etc. Benefits - At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. - Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! - Career Growth: We believe in growth for everyone. Leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success. - Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace, empowering you to balance remote work with intentional in-person moments that deepen connection and collaboration. - Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. - Sustainability: We are taking bold action to build more resilient communities and reduce our environmental impact.

• This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes. • Own business requirements analysis and definition/documentation, facilitating cross-functional collaboration, and managing requirements through the product lifecycle, including UAT testing support. • Formulate and define systems scope and objectives based on user needs and a good understanding of applicable business systems and industry requirements. • Apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs.

Role Description As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments. - Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually. - Contact and meet with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property. - Determine scope of repairs and prepare a repair bid using Xactimate estimating system. - Come to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor. - Follow the repair process to conclusion. - Ensure that the cause of the loss is thoroughly investigated and identified with the assistance of experts where needed. - Settle and pay dwelling or other structure damages once the coverage analysis is completed. - Handle all correspondence to ensure the file is regulatory compliant. Qualifications - Requires 6+ years related professional experience with transferrable skills. - 4+ years claims experience with preferred emphasis on homeowner claims. - High school diploma required. - Related bachelor’s degree or higher may be in lieu of 2 years experience. - Knowledge of Xactimate repair estimating system. - Knowledge of homeowner policies and procedures. - A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required. Requirements - Bachelor Degree or combination of education and experience. - 2+ years field experience. - Knowledge of home construction. Benefits - Total compensation package, annual bonus eligibility for most roles. - 401(k) with a company match. - Flexible Workplace: Remote-first culture with Home-Flex roles. - Career Growth: Opportunities for development and long-term success. - Inclusion and Belonging: A welcoming workplace fostering innovation. - Sustainability: Initiatives to build resilient communities and reduce environmental impact.

Role Description As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will: - Investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion. - Handle low- to higher-complexity claims that typically require physical inspection. - Be the owning adjuster for all claims assigned at the Field Adjuster level. - Progress to the competency level of a Level 5 Homeowner Adjuster. - May be required to assign, coordinate, and oversee independent adjuster assignments. Your Work: - Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually. - Contact and meet with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property. - Determine scope of repairs and prepare a repair bid using Xactimate estimating system. - Come to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor. - Follow the repair process to conclusion. - Ensure that the cause of the loss is thoroughly investigated and identified with the assistance of experts where needed. - Settle and pay dwelling or other structure damages once the coverage analysis is completed. - Handle all correspondence to ensure the file is regulatory compliant. Qualifications - Requires 6+ years related professional experience with transferrable skills. - 4+ years claims experience with preferred emphasis on homeowner claims. - High school diploma required. - Related bachelor’s degree or higher may be in lieu of 2 years experience. - Knowledge of Xactimate repair estimating system. - Knowledge of homeowner policies and procedures. - A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required. Requirements - Bachelor Degree or combination of education and experience. - 2+ years field experience. - Knowledge of home construction. Benefits - Total compensation package, annual bonus eligibility for most roles. - 401(k) with a company match. - Flexible Workplace: Remote-first culture with Home-Flex roles. - Career Growth: Opportunities for development and long-term success. - Inclusion and Belonging: Fostering an inclusive and welcoming workplace. - Sustainability: Commitment to building resilient communities and reducing environmental impact.

• The Procurement Specialist is responsible for managing the enterprise Purchasing Card (P-Card) Program and executing procurement activities for moderate to high complexity goods and services. • This role supports business units across the organization, with a primary focus on IT-related purchases, while ensuring strong supplier management, data integrity, and compliance with procurement policies. • This position requires the ability to translate business requirements into sourcing solutions, negotiate pricing, mitigate risk, and deliver the best value. • The role combines transactional procurement execution with analytical problem solving, supplier coordination, and cross-functional collaboration. • The Procurement Specialist operates with moderate independence, exercises judgment within established guidelines, and contributes to continuous improvement of procurement processes and systems.

• Support CSAA customers by providing information on policy and coverage • Respond to inquiries on existing claims and take first notice of loss on newly filed claims • Communicate with customers via phone, email, text, or chat • Assist customers with insurance claims • Check status of existing claims and provide updates • Document all claim activity accurately and timely in claims systems