• Communicate customer sales related information between plants and retail stores. • Work with plants on specific plans and reporting that benefit their sales areas. • Visit stores to determine execution levels on programs. • Report on sales to plants, upcoming display information, and upcoming store and bread rack reset information. • Meet with retail store management to discuss previous period results and look ahead at current and upcoming periods. • Prepare/Collect proper DSD forms for price changes, promotions, new items, etc. • Distribute newly published price sheets to plants for HHC pricing accuracy. • Spend time in the market with a Key Accounts Director from one or more of the plants. • Meet with DSD department to confirm pricing on upcoming features. • Prepare a feature confirmation report for all upcoming period features in retail stores. • Contact category manager to discuss opportunities relating to our business. • Prepare promotional sales planner for retail stores for the purpose of giving them an advance review of our anticipated features. • Contact regional SVP for discussion on sales plans for future promotions and specific events relative to business with retail stores. • Attend meetings with National Accounts teams. • Practice and comply with all Company policies and procedures (EEO, Harassment, Safety, Sarbanes Oxley, etc.) • Perform other duties which are deemed by management to be an integral part of the job, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.

• Lead and support organizational change efforts for moderate to high complexity initiatives • Develop change strategies and plans aligned to business goals and stakeholder needs • Conduct impact assessments, team member analyses, and readiness assessments • Identify adoption risks, resistance patterns, readiness gaps, and change-related dependencies • Define, monitor, track, analyze, and report on adoption, utilization, engagement, readiness, and benefit realization

• Support in planning, managing and implementing digitalization and IT projects • Coordinate project schedules, tasks and resources • Communicate with clients, partners and internal departments • Prepare project plans, documentation and presentations • Assist with the rollout of new software solutions and digital business processes • Participate in workshops, rollouts and training sessions • Monitor project progress and support quality and risk management

• Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity • Create a culture focused on delivering exceptional customer experiences. • Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program • Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customers and actively recruiting new customers to the Swarovski loyalty programs • Be an advocate and role model, demonstrating active passion, enthusiasm, and integrity • Manage implementation of all Swarovski policies, procedures and operational processes • Ability to work cross functionally with a variety of different teams and leaders including executive teams • Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience • Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives