• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction. • Contacts customers to communicate estimated time of arrival. • Promotes high quality of service and follows through to ensure call completion. • Escalates service requests as required for resolution. • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance. • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks). • Performs technical fixes such as clearing paper, card and bill jams. • Supports service technicians by performing preventive maintenance inspections. • Develops understanding of operating standards, practices and procedures.

• Support Project Execution • Serve as the primary engineering contact during project installation and startup • Visit project sites to assess conditions and support successful installation • Attend pre-construction meetings, site meetings, and key project installations • Work closely with contractors, engineers, owners, and sales teams throughout the project lifecycle • Identify and resolve field challenges while maintaining project schedules • Assist contractors and customers with installation best practices and troubleshooting • Answer technical questions regarding the application and performance of Prinsco products • Support stormwater, detention, and retention projects • Develop project-specific drawings and technical documentation • Review project plans and designs to ensure successful product application • Partner with manufacturing teams to address field performance concerns and identify improvement opportunities

• Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations. • Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards. • Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills. • Document service work accurately and help train end users on proper equipment operation and maintenance. • Communicate effectively with management and team members, providing updates, reporting issues, and identifying improvement opportunities. • Represent the company professionally on-site, maintaining strong customer relationships. • Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.

Role Description Do you want to work with smart, motivated people in a culture built on innovation and problem‑solving? Circuit Check, Inc. is seeking a Field Service Technician to support our in‑circuit and functional test systems across North America. The Field Service Technician provides on‑site and remote support for Circuit Check test systems, ensuring customers receive responsive, knowledgeable, and professional service. This role combines hands‑on technical work, customer interaction, troubleshooting expertise, and collaboration with internal engineering teams. When not engaged at customer site or remote, the Field Service Technician will assist CCI facility production needs or be utilized in quoting and fault determination. Travel is required up to 50% of the time, including visits to customer sites and occasional trips to Circuit Check facilities for training or issue resolution. Preferred location: Maple Grove, MN or Burlington, Ontario, though remote candidates based in US or Canada will be considered. Qualifications - 2-3 years of Technical School training in electronics/mechanical, or equivalent military training - Minimum of 3 years of work experience in electronics performing similar functions - High school diploma and minimum of 3 years of hands‑on experience in a technical role such as electronics technician, field service technician, test technician, or maintenance technician within a B2B, manufacturing, or industrial technology environment - Familiarity with in‑circuit test (ICT), functional test systems, automated test equipment (ATE), electronics troubleshooting, or production test environments - Demonstrated ability to diagnose hardware and software faults, perform system repairs, and follow troubleshooting processes - Strong customer‑facing skills with the ability to work professionally on‑site, communicate clearly, and build trust with operators, engineers, and production teams - Ability to manage service visits, remote support tasks, and documentation with strong organization, follow‑through, and attention to detail - Comfortable working independently in the field with a proactive, self‑directed approach and a strong sense of urgency - Willingness to work additional hours during periods of high service demand or urgent customer needs - Ability to travel up to 50%, including customer sites, trade events, and visits to Circuit Check facilities for training or issue resolution - Strong interpersonal skills with the ability to represent Circuit Check professionally in customer environments - Familiarity with electronics manufacturing, contract manufacturing, or test system integrators is beneficial Requirements - Technical certifications or vocational training in electronics, electrical technology, mechatronics, or related fields (preferred) - Experience with test data systems, basic scripting, or software‑driven test environments (LabVIEW, Python, C/C++) is a plus - Experience using IFS or similar ERP systems for service orders, parts management, or documentation - Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions - Prior exposure to Circuit Check systems or similar test equipment - Experience interacting with customers on job site and delivering technical training Physical Demands - Majority of time is spent in usual factory work settings - Ability to sit for extended lengths of time; bend, reach, stoop and twist as required - Use of an office computer for completing work - Regular exposure to moving mechanical parts and vibration; risk of electrical shock - This position requires simple and firm grasping and fine manipulating of the hands to assemble, operate tooling and testing equipment - Regular exposure to manufacturing areas which may entail exposure to dirt, dust, noise, machine chemicals, fumes, and other attributes common to this environment - Ability to lift and carry up to 40 lbs. - Ability to travel as necessary Benefits - Compensation includes hourly base rate and performance-based quarterly profit sharing - Benefit offerings include medical, dental, vision, term life insurance, short-term and long-term disability, and retirement programs - Paid leave includes paid time off and holiday pay Company Description Circuit Check, Inc. is a global leader in automated test systems and engineering solutions for complex electronics. Our teams span electrical, software, and mechanical engineering disciplines, with support personnel located throughout the United States, Canada, Mexico, Europe, Malaysia, and China. This role is part of our Aftermarket services team under our Technology and Solutions Group (TSG), which is dedicated to developing and supporting next‑generation test solutions while also ensuring that our current and legacy test systems remain fully supported and reliable throughout their entire lifecycle.