Diebold Nixdorf

Diebold Nixdorf is a technology company driving connected commerce with solutions developed to automate, digitize, and transform the way people bank and shop. A

Field Service Technician

Location

Panama

Posted

6 days ago

Salary

0

Seniority

Mid Level

Bachelor DegreeEnglish

Job Description

Field Service Technician

Diebold Nixdorf

• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction. • Contacts customers to communicate estimated time of arrival. • Promotes high quality of service and follows through to ensure call completion. • Escalates service requests as required for resolution. • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance. • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks). • Performs technical fixes such as clearing paper, card and bill jams. • Supports service technicians by performing preventive maintenance inspections. • Develops understanding of operating standards, practices and procedures.

Job Requirements

  • Education or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Firstline Field Service.
  • Good verbal and written communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

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