• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems. • Perform advanced troubleshooting of hardware, software, and system-level issues. • Serve as a technical escalation point for critical customer issues and complex service situations. • Build and maintain strong customer relationships through proactive communication and expert technical guidance. • Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.

• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction. • Contacts customers to communicate estimated time of arrival. • Promotes high quality of service and follows through to ensure call completion. • Escalates service requests as required for resolution. • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance. • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks). • Performs technical fixes such as clearing paper, card and bill jams. • Supports service technicians by performing preventive maintenance inspections. • Develops understanding of operating standards, practices and procedures.

• Support Project Execution • Serve as the primary engineering contact during project installation and startup • Visit project sites to assess conditions and support successful installation • Attend pre-construction meetings, site meetings, and key project installations • Work closely with contractors, engineers, owners, and sales teams throughout the project lifecycle • Identify and resolve field challenges while maintaining project schedules • Assist contractors and customers with installation best practices and troubleshooting • Answer technical questions regarding the application and performance of Prinsco products • Support stormwater, detention, and retention projects • Develop project-specific drawings and technical documentation • Review project plans and designs to ensure successful product application • Partner with manufacturing teams to address field performance concerns and identify improvement opportunities

• Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations. • Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards. • Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills. • Document service work accurately and help train end users on proper equipment operation and maintenance. • Communicate effectively with management and team members, providing updates, reporting issues, and identifying improvement opportunities. • Represent the company professionally on-site, maintaining strong customer relationships. • Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.