• Serve as the primary point of contact and trusted advisor for assigned strategic and high-value customer accounts. • Develop and execute comprehensive account strategies focused on customer retention, revenue growth, and long-term partnership development. • Build and maintain strong relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations. • Lead regular business reviews with customers, presenting service performance metrics, growth opportunities, and strategic recommendations. • Identify and drive upsell, cross-sell, renewal, and expansion opportunities within existing accounts. • Develop solution-based proposals, pricing models, and ROI-driven recommendations tailored to customer needs. • Maintain a healthy sales pipeline and consistently achieve assigned revenue and retention targets. • Coordinate closely with Sales Engineering, Operations, Service Delivery, Billing, Customer Support, and Leadership teams to ensure a seamless customer experience from onboarding through ongoing support. • Advocate internally for customer needs while balancing operational capabilities and business priorities. • Proactively address customer concerns, service issues, and escalations to drive timely resolution and maintain customer confidence. • Monitor account health, usage trends, contract milestones, and renewal timelines to reduce churn risk and maximize customer satisfaction. • Maintain accurate customer records, account activity, forecasting, and pipeline management within CRM platforms. • Analyze customer usage, market conditions, and industry trends to identify new opportunities and competitive risks. • Stay informed on emerging technologies, broadband solutions, and the company’s evolving portfolio of fiber-based products and services. • Support marketing and product development initiatives by gathering customer feedback and market insights.

• Manage assigned key accounts to initiate, support, and grow the use of our innovative drug/device combination product • Assist HCP champions and health system leaders in operationalizing treatments • Gather and share account insights to inform strategy • Utilize knowledge of IDNs and health systems to maximize product access • Assist hospitals in the onboarding, P&T approval process, and formulary approval process • Identify, develop and maintain trusted relationships with KOLs • Collaborate with cross-functional teams to develop sales strategies • Conduct product presentations and training for healthcare professionals

Role Description The Labor Relations Manager supports and executes labor relations strategy across multiple manufacturing and distribution sites in the United States and Canada. This role leads lower-complexity collective bargaining negotiations and partners on more complex negotiations, while also supporting union organizing response efforts. The position operates with a balance of independent judgment and alignment with senior Labor Relations and Legal leadership and reports to the Sr. Director Labor Relations. The successful candidate will work from their home and have easy access to a major airport. Key Responsibilities - Lead or support collective bargaining negotiations, including preparation, costing, and issue analysis. - Serve as first chair for smaller bargaining agreements and contribute to larger negotiations. - Advise leaders on contract interpretation, grievance handling, and day-to-day union interactions. - Support arbitration preparation and partner with Legal on case strategy. - Monitor and respond to union organizing activities in coordination with leadership and Legal. - Coach site leaders on labor relations best practices and risk mitigation. - Identify labor relations trends and proactively address systemic risks. - Ensure compliance with applicable labor laws, CBAs, and company standards. - Maintain accurate and defensible labor relations documentation. Scope & Decision Making - Supports labor relations activities across assigned sites and bargaining units. - Serves as first chair within delegated authority. - Aligns with senior Labor Relations and Legal leadership on economic, legal, and high-risk decisions. What Success Looks Like - Effective execution of negotiations with minimal escalation. - Confident and capable site leadership in union environments. - Proactive and disciplined response to organizing activity. Qualifications - Bachelor’s degree in HR, Labor Relations, Business, or related field (or equivalent experience). - 5–8 years of progressive labor relations experience in unionized environments. - Experience leading or supporting collective bargaining negotiations. - Experience supporting union organizing response efforts. - Experience advising leaders in manufacturing or distribution settings. - Strong judgment, communication skills, and ability to influence without authority. Preferred Qualifications - Experience working across both U.S. and Canadian labor environments. - Experience supporting multiple bargaining units or unionized sites. - Familiarity with arbitration strategy and settlement analysis. Work Environment & Travel - Travel required approximately 30–50% across U.S. and Canada. - Availability outside normal business hours during negotiations, organizing campaigns, or critical labor events. Location This role is open to candidates who live in (or are planning to move to) one of the following states: Alabama, Arkansas, Arizona, California, Florida, Georgia, Idaho, Louisiana, Maine, Michigan, Mississippi, Montana, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, West Virginia, Washington. This role is not open to those who live in other states or countries. Benefits - This role is eligible for our annual merit-increase program, targeting a salary range of $108,500 to $162,800 based on skills, qualifications, and experience. - Eligible for our Annual Incentive Program, offering a cash bonus targeting 15% of base pay. - Comprehensive employee benefits plan, including medical, dental, vision, short and long-term disability, and life insurance. - Pre-tax Health Savings Account option with company contribution. - Other benefit options such as voluntary Long-Term Care and Employee Assistance Programs. - Support for personal volunteerism, diversity networks, mentoring, and training and development opportunities. - Employees can enroll in our company’s 401k plan, which includes a paid company match and a contribution equal to 5% of eligible pay. - Eligible employees scheduled to work 25 hours or more per week receive 3 weeks of paid vacation in the first year, with additional vacation accrual after six months. - Recognition of eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

Role Description The Account Supervisor provides oversight and coordination for assigned client accounts, serving as a key point of contact for clients and internal teams. This role applies professional judgment within established agency frameworks to manage client priorities, budgets, and workflows, ensuring contractual alignment and consistent, high-quality delivery with discretion in prioritization, escalation, and account-level decision-making. The Account Supervisor supports planning, reporting, and account growth initiatives, partners with Account Directors for guidance and escalation, and provides direction and mentoring to account team members as needed to support client and agency objectives. Qualifications - Strategic, organized professional with strong marketing instincts - Strong communicator with confidence in client-facing situations - Financially adept with experience managing budgets and revenue pacing - Forward-thinking, analytical problem-solver - Someone who collaborates effectively across disciplines - Reliable leader capable of managing several concurrent initiatives Responsibilities - Serve as the primary day-to-day point of contact for assigned client accounts, ensuring clear communication and coordination between clients and internal teams - Apply established agency processes and account frameworks to manage priorities, workflows, and deliverables across accounts - Own day to day budget oversight, forecasts, and revenue pacing, escalating variances or risks in alignment with agency guidelines - Support contractual compliance by tracking requirements, identifying potential scope considerations, and partnering with Account Directors to address issues - Contribute to RFP responses, renewals, and account growth efforts by providing inputs, documentation, and account insights - Assist in the preparation of proformas, forecasts, and planning materials used for client and internal decision-making - Participate in client meetings and presentations, providing informed recommendations and updates within defined parameters - Apply industry knowledge, performance data, and reporting insights to support client recommendations and account planning - Provide supervisory guidance and performance feedback, coordination, and mentoring to Account Managers and Coordinators as needed based on account scope - Partner with Account Directors to align on priorities, escalation needs, and overall account approach Requirements - 3–6+ years of account management experience within an agency environment - Strong financial and analytical capabilities - Proven ability to build strong client relationships - Understanding of integrated marketing and B2C/B2B principles - Strong communication and leadership skills - Ability to travel for client meetings and industry events Benefits - $70,000 - $78,000 DOE - Comprehensive benefits package, including medical, dental, vision - 401k-matching contribution - Generous paid-time-off compensation - Flexible work schedule - Paid volunteer opportunities and company-supported charitable events - Collaborative, creative, and fun team environment with professional growth opportunities Company Description At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all. Miles Partnership, LLLP is an equal employment opportunity employer.