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Clearwave Fiber

Fast. Reliable. Local. Fiber-Optic Solutions to Support Your Connectivity Needs

Strategic Account Manager

Location

Alabama + 16 moreAll locations: Alabama | Florida | Illinois | Kansas | Kentucky | Louisiana | New Jersey | New York | North Carolina | Ohio | Maryland | Michigan | Missouri | South Carolina | Tennessee | Texas | Virginia

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Strategic Account Manager

Clearwave Fiber

• Serve as the primary point of contact and trusted advisor for assigned strategic and high-value customer accounts. • Develop and execute comprehensive account strategies focused on customer retention, revenue growth, and long-term partnership development. • Build and maintain strong relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations. • Lead regular business reviews with customers, presenting service performance metrics, growth opportunities, and strategic recommendations. • Identify and drive upsell, cross-sell, renewal, and expansion opportunities within existing accounts. • Develop solution-based proposals, pricing models, and ROI-driven recommendations tailored to customer needs. • Maintain a healthy sales pipeline and consistently achieve assigned revenue and retention targets. • Coordinate closely with Sales Engineering, Operations, Service Delivery, Billing, Customer Support, and Leadership teams to ensure a seamless customer experience from onboarding through ongoing support. • Advocate internally for customer needs while balancing operational capabilities and business priorities. • Proactively address customer concerns, service issues, and escalations to drive timely resolution and maintain customer confidence. • Monitor account health, usage trends, contract milestones, and renewal timelines to reduce churn risk and maximize customer satisfaction. • Maintain accurate customer records, account activity, forecasting, and pipeline management within CRM platforms. • Analyze customer usage, market conditions, and industry trends to identify new opportunities and competitive risks. • Stay informed on emerging technologies, broadband solutions, and the company’s evolving portfolio of fiber-based products and services. • Support marketing and product development initiatives by gathering customer feedback and market insights.

Job Requirements

  • Bachelor’s degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered.
  • Minimum 5 years of strategic account management, enterprise sales, or B2B relationship management experience, preferably within telecommunications, fiber broadband, technology, or managed services industries.
  • Proven success managing complex customer relationships and growing revenue within existing accounts.
  • Strong consultative selling, negotiation, and presentation skills with the ability to influence stakeholders at all organizational levels.
  • Experience managing large or strategic commercial accounts with multiple decision-makers and long sales cycles.
  • Strong analytical and problem-solving skills with the ability to interpret business data and develop actionable recommendations.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint.
  • Valid driver’s license with the ability to travel throughout assigned markets as needed.

Benefits

  • Competitive pay - Base + Commission
  • Medical, Dental, Vision – protect yourself and your family starting your first day.
  • 401(k) with Immediate Match – plan your future with company contributions vested upon hire.
  • Up to 20 Days PTO in Year One – because balance fuels performance.
  • Company-Paid Life & Disability Insurance – plus voluntary supplemental coverage options.
  • HSA/HRA Contributions & FSA Plan – extra support for your health expenses.
  • Mileage Reimbursement, Company Laptop, and Cell Phone – tools to help you win in the field.
  • Complimentary Clearwave Fiber Service – if you live in our service area.

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