Role Description The Worldwide Operations Security (WWOS) Team is seeking an experienced Senior Program Manager, Implementation for the North American Region to lead a team of 6-9 Physical Security Program Managers, responsible for launching security technology installations across new Amazon warehouse and retail construction projects. The Sr PM, Implementation supervises the compliance of physical security standards for Amazon construction projects and serves on cross-functional teams as the Subject Matter Expert in all facets of physical security infrastructure design and maintenance. This position is a key contributor to new projects, initiatives, and launches, coordinating planning, designing, and commissioning of security installations throughout North America. Responsibilities include: - Partnering with approved security design firms to create project plans and finalize system designs. - Selecting the best security vendor to complete the project. - Establishing benchmarks and ensuring field teams remain on track for completion of security system installation projects per prescribed timelines. - Promoting a culture where a diverse mix of talented people work together to be customer obsessed, earn trust, and establish a collaborative environment to meet team goals. Key job responsibilities: - Hire, onboard, educate, coach, and develop 6-9 remote-based Physical Security Program Managers across the AMER Region. - Own the success of all Physical Security technology launches across the assigned area of responsibility, partnering with business stakeholders to remove barriers and enable team delivery. - Anticipate gaps and opportunities before they impact business initiatives, aligning teams to deliver for customers through scalable mechanisms. - Foster and maintain critical partnerships with Construction Management, Loss Prevention, and Operations teams, providing professional expertise in Amazon Worldwide Operations Security (WWOS) policies, security design principles, and project scope requirements. - Influence change, drive innovation, and course-correct current state by leveraging cross-functional partnerships and deep understanding of business needs. - Identify and implement continuous improvement opportunities in organizational workflow processes, including establishing project charters, determining key deliverables, and championing team-based initiatives. - Remove existing bottlenecks and establish new team benchmarks to achieve more efficient outcomes in a fast-paced, evolving work environment. - Lead with autonomy and discretion, making high-judgment decisions that balance business needs with team capabilities. - Solicit and act on feedback for personal and team development, serving as a servant leader who prioritizes team growth and success. - Communicate change management effectively across the organization, ensuring alignment and adoption of new processes and standards. Qualifications - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience managing teams of 3 or more - Experience delivering cross functional projects - Experience implementing repeatable processes and driving automation or standardization - Experience with performance metrics and process improvement and Lean techniques - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level Requirements - Experience managing, analyzing and communicating results to senior leadership - Experience in cost/benefit analysis of project proposals - Bachelor's degree - PMP certificate - Experience owning program strategy and end to end delivery - Experience using data and metrics to drive improvements Benefits - Comprehensive health insurance (medical, dental, vision, prescription) - Basic Life & AD&D insurance and option for Supplemental life plans - EAP and Mental Health Support - Medical Advice Line - Flexible Spending Accounts - Adoption and Surrogacy Reimbursement coverage - 401(k) matching - Paid time off - Parental leave