Amazon

Role Description This role requires Norwegian language proficiency. As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Norwegian and British customers by answering their requests through phone, chat and/or email. This includes: - Order and product questions - Payment matters - Website guidance Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This role requires working variable hours to match when customers need us most. You will work: - Day and evening shifts - Minimum 40 hours per week (5x8 hours) - Shifts scheduled based on a variety of patterns within the operating hours of 9 am to 6 pm, Monday to Sunday - Possible work on national holidays and Sundays - Schedules known at least 4 weeks in advance Qualifications - Minimum age: 18 years old - Right to work in the United Kingdom without restrictions - Strong communication skills in Norwegian and English (both written and oral fluency) - Experience working with a computer - Availability to work varying shifts from Monday to Sunday within the operating hours of 9 am to 6 pm - Full availability for an initial eight/nine weeks full-time training (paid) – no holidays can be taken during this time - Willingness and ability to work in rotating shifts (i.e., weekend, holidays, and overtime as required) - A quiet, distraction-free workspace (dedicated office space with a desk and chair) - Minimum broadband connection of 50MB using a hard-wire Ethernet internet connection (no Wi-Fi) Requirements - Hard-working, articulate, and detail-oriented - Friendly and customer-focused in every situation - Ability to learn quickly and embrace change - Comfortable multi-tasking in a high-energy environment Benefits - Amazon employee discount - Private medical insurance - Amazon pension plan - Lifestyle benefits and retail discounts through our Amazon Extras program - Expert training and ongoing opportunities to learn more and develop your skills

Role Description Amazon's Store Security organization is growing and is seeking a Penetration Testing Manager to help keep Amazon secure for its customers. In this role, you will be responsible for leading a team of highly skilled penetration testers to assess Amazon's services, applications, and websites, with a focus on compliance-driven penetration testing to ensure adherence to regulatory frameworks and industry security standards. This role will provide you with challenging leadership and technical opportunities, and if hacking Amazon sounds exciting to you, it will also be a lot of fun. You will be in direct contact with teams across a variety of business verticals, giving you firsthand knowledge about how Amazon is built and how it operates at a deep, technical level. Additionally, you will leverage the knowledge you gain about Amazon to find new ways to drive improvements to services, processes, and technologies throughout the company, including ensuring compliance obligations are met through rigorous security testing, with the ultimate goal of ensuring the continued safety and security of our customers. You will be focused on using your leadership and technical skills to: - Lead, manage, and develop a high performing technical Penetration Testing Team distributed across multiple locations. - Lead the strategic direction and evolution of the Compliance Penetration Testing function, including setting goals and establishing priorities. - Plan and execute compliance-driven penetration testing engagements to ensure adherence to regulatory frameworks and industry security standards. - Drive the development of automation and tooling to scale penetration testing across Amazon's growing portfolio of services. - Drive strategic initiatives by influencing leadership, key stakeholders, and partnering with teams throughout Amazon. - Lead effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities. - Lead improvements to internal program and process. - Write and deliver high-quality documents for technical and non-technical audiences. Qualifications - 5+ years of security management experience. - 5+ years of experience in Information Security related domains, with knowledge of security fundamentals, application vulnerabilities, application attack vectors, penetration testing methodologies, and tools. - 3+ years of experience driving Information Security initiatives across large diverse organizations. - 3+ years of experience communicating with a wide range of technical & non-technical partners and senior leadership. Requirements - Experience in identifying security issues and risks, and developing mitigation plans. - Knowledge of network, system, and web application attacks and mitigations. - Knowledge of regulatory frameworks. - Experience driving large scale automation initiatives. - Experience gathering and reporting metrics to measure service and program effectiveness and consistency. - Experience with cloud service providers and their offerings, preferably AWS, and its various technologies and services. - Knowledge of system or security design approaches with experience driving engineering and architectures to deliver results. Benefits - Ongoing DEI events and learning experiences. - Endless knowledge-sharing, training, and other career-advancing resources. - Flexible work hours and arrangements.

Role Description This is a contractual role. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Pay Specialist is responsible for reviewing Disability and Leave Services (DLS) pay accuracy and timeliness. This role will work closely with global teams in the US, Costa Rica, and India. They will partner with DLS Case Managers, MHLS, payroll, and the Global Employee Receivable Management (GERM) teams to resolve employee leave or accommodation pay concerns. The ideal candidate is analytical by nature and is able to dive into the details to determine issues and underlying root causes. Roles and Responsibilities: - Acts as back-up for payroll processing by using multiple software systems to ensure accurate and timely processing of Payroll. - Performing Tops Ups, pay review escalation emails and other pay related audits for employees who are on Leaves of Absence. - Adhere to defined processes and ensure delivery in accordance with set quality standards. - Ensure the Service Level Agreements (SLAs) are achieved. - Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while still maintaining employee’s confidential information. - Maintain system records to ensure accurate and timely information/documentation. - Take ownership for query resolution and performance metrics. - Highlight opportunity areas to domain and process owners to simplify the process. - Perform activities to ensure compliance with standard work and company policy. - Detail oriented with ability to analyze, solve, organize and manage multiple priorities. - Math ability, finance or payroll experience, high critical thinking alongside maintaining accuracy and payroll deadlines. - Desire to learn more about leave and accommodation laws, policies and processes. Qualifications - 1+ years of Microsoft Office products and applications experience. - Bachelor's degree. - 2+ Years of experience in Human Resource management or Case management or Leave & Disability management role. - 2+ years of human resources experience. - Knowledge of HRIS or Applicant Tracking Systems are preferred. - Experience with Payroll Systems, HRIS. Requirements - Proven ability to think strategically and execute methodically. - Ability to apply critical thinking and identify issues for problem solving. - Proven communication and organizational skills. - Demonstrated follow up skills in a fast-paced environment. - History of teamwork and willingness to roll up one's sleeves to get the job done. - Experience in providing guidance on leave of absence, human resources, benefits, or complex payroll related employee matters. - Escalates complex issues and cases. - Ability to effectively use technology systems required for job. - Ability to build strong relationships and influence others while working in a cross functional environment. - Time management and ownership of deliverables. - Decision making skills. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Role Description This is a 12-month fixed-term contract. There will be occasional travel required (up to 25%), mostly within Poland. The Sr. Accommodation Consultant (SAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners, and employees. The SAC provides individual case management for sensitive accommodation/workplace adjustments and disability life events. The individual manages all aspects of workplace adjustments including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience. The SAC is experienced in answering questions related to accommodations, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge, and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation-related matters. This individual has a proven ability to communicate, analyze, and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon. The minimum base pay for this position is PLN 9,166.66 monthly. Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. As a total compensation company, Amazon's package may include further pay components such as a sign-on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Key Job Responsibilities - Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program. - Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers, and employees. - Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts. - Operate as an advocate for the accommodations process by providing ongoing consultative support to site stakeholders and accommodation specialists with a focus on problem-solving and creative solutions. - Facilitate escalated communication between stakeholders and employees with disabilities. - Coordinate with DLS Management and Legal on escalated issues as appropriate. - Manage sensitive cases such as Behavioral Health conditions. - Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions. - Conduct job site analyses as needed. - Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities. - Maintain strict confidentiality in verbal and written communications. - Maintain knowledge on legislation and national, state, and local issues affecting access for employees with disabilities. - Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database. - Assess business unit’s training needs and/or group training sessions as appropriate. - Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested. - Adhere to internal SLAs and quality standards. - Maintain a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day, and new site launches. Qualifications - Degree in related field. - Experience with Microsoft Word, Excel, and PowerPoint. - Experience in Human Resources or related field. - Relevant experience providing support to employees on benefits and interacting with human resources, or employee relations functions and stakeholders. - Highly proficient in spoken and written English and Polish (CEFR, C1). - Understanding of the Equality Act. - Experience with end-to-end ownership of major project deliverables. - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company. - Evidence of ability to work with all levels of business. - Evidence of ability to prioritize, manage, and complete work/projects with tight deadlines. - Strong analytical and critical thinking skills. - Evidence of ability to build strong relationships and influence others while working in a cross-functional environment. - Excellent customer service and communication skills, both verbal and in writing. - Ability to thrive in a dynamic, growing environment with minimal direct supervision. Benefits - Company discretionary, supplementary benefits apply subject to further terms, including pension plans. - Health insurance. - Life and disability insurance. - Business travel insurance. - MultiSport card. - Employee discount code and program (EDC/Extras). - Commuter benefits where applicable. - Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

Role Description Leverage datasets from across the company and utilize analytics skills (including SQL, Excel, and Tableau) to produce critical dashboards, one-off reports, and presentations. Responsible for translating data capturing customer behavior into agile, insightful analytics that are communicated clearly and effectively, and lead to optimal marketing actions and long-term strategies. - Partner with stakeholders as a strategic collaborator by owning business intelligence analyses end-to-end. - Provide stakeholders with timely, relevant insights, scenarios, and recommendations. - Democratize results via internal intelligence platforms for long-term use. - Produce tangible, actionable insights and work with senior marketing leaders to guide the marketing roadmap and business strategy. - Build dashboards and scorecards that enable leaders to understand and act upon data to create and iterate on various marketing tactics. - Manage a portfolio of highly consumable competitive intelligence assets (e.g., dashboards, papers, presentations, datasets). - Analyze A/B tests across Amazon and Audible surfaces, provide recommendations based on testing results. - Support reporting on the incremental impact of marketing tactics including major marquee promotions, launches, and ongoing campaigns. - Develop Amazon-scale data pipelines using AWS. - Contribute to the growth of the Audible Insights Org by sharing and developing ideas and learning from others. Position reports into Newark, NJ office; however, telecommuting from a home office is allowed. Qualifications - Requires a Master’s degree in Analytics, Statistics, Business Intelligence, Mathematics, Computer Science, or a directly related field. - One (1) year of experience as an Analytics Manager, Business Intelligence Engineer, or a related occupation involving experience in business intelligence, analytics, data science, or technical project management. - Experience may be gained concurrently and must include one (1) year of experience in the following: - Utilizing SQL to extract and merge data from varied sources, produce analyses, and manipulate databases. - Tableau or similar visualization software. - Technical project management in the areas of analytics, data science, or data engineering. - Advanced Excel. - Programming in Python or R to model data using advanced statistical methods. - Setup and analysis of large-scale A/B tests (user-based or geo-based). - AWS tools including Amazon SageMaker. Requirements - Requires a Master’s degree in Analytics, Statistics, Business Intelligence, Mathematics, Computer Science, or a directly related field plus one (1) year of experience as an Analytics Manager, Business Intelligence Engineer, or a related occupation involving experience in business intelligence, analytics, data science, or technical project management. Benefits - Salary: $109,500 - $185,000 / year. - Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. - Full range of medical, financial, and/or other benefits. - For more information, please visit Amazon Employee Benefits .

Role Description The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and optimize self-service display, video, and audio campaigns within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for providing technical support and strategic consultation to advertisers across: - Campaign setup - Creative moderation - Performance optimization - Delivery - Reporting - Ad tags and trackers - General campaign or account-level questions A successful Programmatic Advertising Specialist will have proven expertise in programmatic advertising platforms and a strong track record of successfully supporting global clients through technical troubleshooting and optimization consultation. They demonstrate advanced communication skills and can effectively articulate complex technical concepts and optimization strategies to advertisers and agencies. They will leverage their hands-on DSP experience and analytical capabilities to help advertisers achieve campaign objectives, diving deep into performance data to identify improvement opportunities and provide strategic recommendations. Key job responsibilities - Responding promptly and accurately to live chat or email support questions, helping advertisers troubleshoot complex issues related to campaign setup, creative moderation, performance optimization, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Conducting optimization analysis, performance reporting, and providing strategic recommendations based on campaign data and industry best practices. - Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers using analytics and attribution tools to identify campaign improvement areas, root causes, and optimization opportunities. - Collaborating with campaign planners, creative teams, and analysts to ensure comprehensive advertiser support and campaign success. - Monitoring industry trends and providing strategic input on programmatic advertising best practices and emerging opportunities. - Providing explicit client/customer support in technical contexts, including troubleshooting complex DSP configurations and campaign optimization challenges. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issues potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. A day in the life: The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects. About the team: The Advertising Support Team is customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do. Qualifications - Bachelor's degree in marketing, communications, advertising, or equivalent experience. - Experience providing client services, customer support, or working with external stakeholders on shared objectives. - Minimum 1 year of hands-on experience managing campaigns in programmatic advertising platforms such as DV360, The Trade Desk, or similar DSPs. - 2+ years of experience in digital marketing with focus on campaign management and optimization in online advertising or e-commerce. - Experience with analytics, attribution, and reporting tools (Google Analytics, Adobe Analytics, attribution platforms, data visualization tools, or similar). - Excellent verbal and written communication skills in English, with the ability to effectively and confidently communicate technical concepts to advertisers and agencies. Preferred Qualifications - Minimum 1 year of hands-on experience with Amazon DSP. - Advanced certifications (Google Analytics 4, Adobe Analytics, or similar). Company Description

Role Description We are looking for a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our growing team. In this role, you will own daily customs clearance operations across ocean, air, rail, and truck cross-border shipments — partnering with freight forwarders, sellers, and vendors to ensure accurate documentation, timely entry filing, and full regulatory compliance. You'll be a key escalation point for clearance issues and a trusted resource for internal and external stakeholders. - Verify completeness and accuracy of customer onboarding documentation and commercial records - Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery - Perform accurate data entry for entry filing, tariff classifications, and inspection records - Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners - Generate and track delivery forms, ensuring all compliance requirements are met - Meet daily and weekly KPI targets for entry submission accuracy and timeliness - Serve as second-tier support for Customer Service escalations related to cross-border shipments - Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end Qualifications - Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations - Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.) - Work 40 hours/week, and overtime as required - Experience performing accurate data entry and analysis - 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments Requirements - High school or equivalent diploma - Bachelor's degree in logistics, transportation, supply chain, or business (preferred) - Licensed customs broker (preferred) Company Description Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Role Description As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. Are you excited by invention and innovation? Do you thrive in bringing technology solutions to customers to grow and evolve their businesses? Are you equally comfortable working with product and technology teams to bring the voice of the customer into our work every day? Do you grow and lead through ambiguity? Amazon teams are looking for a Senior Tech Business Developer with deep technology experience. They must have equal comfort and experience working with C-level executives and internal product and engineering teams. They will be responsible for acquiring net new customers and delivering technology solutions to those customers. This role requires working with business teams across the company bringing the voice of the customer to our product and engineering teams, understanding and communicating critical business needs and how those translate into solutions that unlock scale. The individual must have experience building and negotiating complex technology contracts, partnering with finance and legal teams to structure long-term commitments and being the single threaded owner for customers adopting technology solutions. This position involves regular communication with senior leadership on status, risks and sales pipeline. Qualifications - 6+ years of developing, negotiating and executing business agreements experience - 6+ years of professional or military experience - Bachelor's degree - 5+ years of responding to requests for proposals experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Requirements - Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion - Leader: Significant experience leading partner teams through trust, good judgment, decision making and data. - Doer: Ability to successfully deliver end-to-end technology and operations projects, working through the many obstacles along the way - Communicator: Ability to present to c-level executives, communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary - Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges Roles & Responsibilities - Define and execute on a strategic market development plan and ensure it's in line with the business strategic direction, in partnership with key internal stakeholders (e.g. sales teams, product teams, marketing, partner team, legal, support, etc.). - Identify and engage key partners including retailers, ISVs and system integrators. - Build business development pipeline by engaging with key prospects and partners at the executive level. - Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings. - Understand the use of salesforce.com and other internal Amazon systems. - Present business reviews to the senior management team regarding progress and roadblocks to expanding our reach in the retail industry. - Manage complex contract and financial negotiations and liaison with the legal and finance groups. - Handle a high volume of engagements and interactions in the fast pace of emerging and nascent technologies. Benefits - Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage) - 401(k) matching - Paid time off - Parental leave Basic Qualifications - 6+ years of developing, negotiating and executing business agreements experience - 6+ years of professional or military experience - Bachelor's degree - 5+ years of responding to requests for proposals experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - Experience negotiating software and services agreements - Experience identifying, negotiating, and executing complex legal agreements - MBA - Experience interpreting data and making business recommendations

Role Description Are you ready to shape the future of robotics through human-AI collaboration? Join us in a role where your judgment and adaptability directly impact how Amazon's robotic systems learn and evolve. You'll work at the intersection of artificial intelligence and robotics, helping define how machines understand the world through your expert data annotations, remote tele-planning, and real-time operational support. This isn't traditional data labeling. You will collaborate with scientists and engineers on ambiguous, cutting-edge projects where standard procedures don't yet exist, and your insights will help create them. Key job responsibilities - Perform multi-modal data annotations including object segmentation, classification, written descriptions, and detection for robotics and AI model training - Collaborate with scientists and engineers to translate ambiguous technical requirements into clear annotation standards and standard operating procedures (SOPs) - Conduct remote tele-planning and tele-operation activities to support robotics systems development and testing - Define quality standards and key performance indicators (KPIs) for annotation projects where established procedures do not yet exist - Validate annotated data using troubleshooting techniques and validation scripts to ensure accuracy and consistency - Analyze the relationship between ground truth data quality and AI model performance metrics such as accuracy, precision, and false positive rates - Identify process gaps and improvement opportunities, then implement proactive measures to maintain high-quality output - Communicate project status, challenges, and recommendations to technical teams and stakeholders through written reports and presentations - Travel to the United States approximately 1-2 times per year for one week per trip A day in the life Your day starts reviewing new robotics tasks requiring annotation standards built from scratch. You'll collaborate with research scientists via video calls to understand model requirements, then design annotation approaches and quality metrics. Mid-morning, you might annotate complex robotic manipulation scenarios across video, image, or text data—providing the foundation that trains autonomous systems. Afternoons involve analyzing quality trends, identifying improvements, and documenting best practices for future scale. You'll alternate between focused annotation work on multi-modal data and collaborative problem-solving sessions where your expertise shapes next-generation AI robotics. The variety keeps every day engaging, with direct impact on robotic systems deployed across Amazon's network. About the team Amazon Robotics develops state-of-the-art robotics for Amazon's Fulfillment Network, which handles more individual items than any company in the world. We develop autonomously driving mobile robots and complex manipulation robots to solve real-world problems at scale. Within Amazon Robotics, the Global Operations - Artificial Intelligence (GO-AI) team enables Amazon to accelerate and scale our robotic and automation solutions through human supervisory control. We partner across Amazon's World Wide Operations organization to deliver data annotation services, ground truth data, and operational support that powers AI innovation. Our team thrives on solving ambiguous challenges, building processes where none exist, and maintaining the highest quality standards. We value curiosity, collaboration, and the ability to translate complex technical requirements into actionable workflows. As we expand our capabilities in remote operations and AI training, you'll help define what success looks like for this emerging field. Qualifications - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment - Bachelor's Degree in Computer Science, Engineering, or related technical field, OR 3+ years of professional experience in data annotation, AI/machine learning support, or robotics operations - 2+ years of experience collaborating with science or engineering teams to define dataset requirements for training AI models and converting those requirements into standard operating procedures - 2+ years of experience performing multi-modal data annotations including object segmentation, classification, written description, and detection - 1+ years of experience defining quality standards and KPIs for data annotation projects - Experience with basic technical tools including Excel, reporting tools, and shell scripts - Demonstrated written and verbal communication skills in English, including the ability to deliver presentations to technical audiences Preferred Qualifications - Master's degree or above in Computer Science, Engineering, or related fields - Experience demonstrating problem solving and root cause analysis - Experience with remote tele-planning or tele-operation of robotic systems - Experience working with industry data labeling tools such as Computer Vision Annotation Tool (CVAT), Labelbox, or SageMaker Ground Truth - Familiarity with manipulation robotics and mobile robotic systems - Understanding of testing methodologies such as A/B testing for dataset validation and performance evaluation - Experience configuring and using open-source tools to improve or validate ground truth data quality - Experience managing relationships with senior technical stakeholders across multiple teams - Track record of working independently with minimal direction in fast-paced, rapidly changing environments Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description As an Associate, ML Data Operations, you will be a vital Human-in-the-Loop expert in a non-technical role, responsible for executing data annotation tasks across highly diverse portfolios. Your work directly supports the training and validation of machine learning models for Amazon Robotics and Fulfillment Technologies, ensuring the quality and integrity of data which is critical for frontier AI improvements. Your work will involve analyzing processes such as packaging innovation, object manipulation, inventory storage, and sortation automation within fulfillment environments. - This is a non-technical, operational role that requires adhering to process-oriented, not programming skills. - The Associate will perform precise annotation tasks, adhering to goals for accuracy (quality) and speed (productivity). - Perform precise and consistent annotations across multiple data types (image, video, and text), mastering techniques like: - Object detection - Semantic segmentation (pixel-level labeling) - Object tracking in video - Open-text evaluation - Proactively identify and correct errors, ensuring high data integrity and making obsessive precision crucial for model training. - Leverage strong judgment to address ambiguous situations and propose logical, consistent solutions that contribute to process improvement. - Quickly learn and efficiently utilize various specialized annotation tools and platforms, adapting to new methodologies as required by evolving programs. - Ability to scale and transition between multiple programs based on business needs. - This is a contract position with the potential to transition to a full-time employee role based on business needs. Qualifications - Bachelor's degree - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Database like NoSQL - Comfortable working in a collaborative environment with remote, multi-cultural teams, willing to share knowledge, and able to maintain individual productivity goals. - Show willingness to quickly adapt to new annotation methodologies and learn to use various specialized annotation tools. - Good communication skills with the ability to articulate complex ideas and provide clear explanations. - Work in a flexible schedule/shift/work area. Requirements - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. - Experience developing and evaluating data annotation and data quality metrics. Benefits - Associates work in a 24x7 environment with rotational shifts. - Associates would be working from home (VCC) with a 9-hour shift and with adequate network coverage. - Night shift allowance will be provided as per applicable to Amazon’s work policy. - Weekly Offs: Rotational two-consecutive days off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. - Training Program: Selected candidates will participate in a structured one-week training program to develop essential capabilities and to ensure operational readiness prior to deployment.