Amazon

Role Description Amazon’s STORM Red Team (SDO Threat Operations, Research & Monitoring) is looking for a Senior Security Engineer to join our team of offensive security operators. We hack Amazon’s services, infrastructure, AI/ML systems, processes, and controls, then work with defensive and service teams to fix what we find and sharpen detection, prevention, and response capabilities across the company. This is a fully remote position by design. The team is distributed and operates remotely as a core part of how we work. We’re looking for someone who can independently lead Red Team engagements end-to-end, identify and drive remediation of systemic security issues, mentor other operators, and influence security outcomes across organizational boundaries. You’ll be working alongside experienced operators on high-impact engagements against Amazon’s most critical systems. - Lead Red Team engagements end-to-end: scoping, target identification, execution, reporting, and driving remediation with service teams - Build and execute complex, multi-stage attack paths across diverse environments including cloud infrastructure, AI/ML systems, and corporate networks - Identify systemic security issues that span multiple teams and drive ownership, prioritization, and resolution through escalation when needed - Own a functional area on the Red Team (e.g., detection engineering partnership, threat intelligence integration, tooling, response collaboration) and drive it forward - Produce high-quality engagement reports with sufficient background, context, and actionable recommendations for both technical and leadership audiences - Mentor and develop other engineers on the team by overseeing engagements, providing report reviews, and raising the technical bar - Proactively identify valuable engagement targets and drive their prioritization through understanding of Amazon’s threat landscape and business context - Collaborate with detection engineering, incident response, and security leadership to translate offensive findings into defensive improvements - Develop and maintain offensive tooling, automation, and methodologies that improve team efficiency - Leverage AI to accelerate offensive workflows and assess AI/ML systems for security weaknesses Qualifications - Knowledge of cloud computing services and deployment architecture - Bachelor’s degree in computer science or equivalent, or 6+ years of hands-on Red Team / offensive security experience in lieu of a degree - 5+ years of programming in Python, Ruby, Go, Java, C++, or similar - 5+ years of experience on a Red Team or in offensive security roles (penetration testing, adversary simulation, vulnerability research) - 2+ years of experience leading or technically directing multi-person offensive engagements Preferred Qualifications - Experience leading multi-week adversary emulation campaigns from scoping through remediation - Experience identifying and driving resolution of systemic security issues across organizational boundaries - Experience with cloud-native red teaming (AWS, Azure, or GCP attack paths, privilege escalation, cross-account lateral movement) - Experience assessing or attacking AI/ML systems (prompt injection, agent manipulation, model extraction, training data poisoning, RAG exploitation) - Experience leveraging AI/ML for offensive purposes (automated recon, exploit development, payload generation, building offensive agents) - Published security research, CVEs, conference talks, or open-source offensive tooling Benefits - Comprehensive health insurance (medical, dental, vision, prescription) - Basic Life & AD&D insurance and option for Supplemental life plans - EAP, Mental Health Support, Medical Advice Line - Flexible Spending Accounts - Adoption and Surrogacy Reimbursement coverage - 401(k) matching - Paid time off - Parental leave

Role Description Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. - Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment. - Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges. - Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions. - Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption. - Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams. Qualifications - Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience. - 3+ years of B2B sales experience. - Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels. - Experience positioning and selling technology to new customers and new market segments. Requirements - 2+ years of inside sales experience. - Knowledge of procurement and source to pay methods at small and medium businesses. - Experience influencing at all levels within an organization, particularly at the executive level. - Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent. - 5+ years of senior leadership experience. - Experience managing procurement teams with direct experience in supplier/supply chain management. - Experience with MS Office Suite, CRMs (Salesforce) and other systems. - Experience in customer-facing roles. - Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business. Benefits - Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans). - EAP, Mental Health Support, Medical Advice Line. - Flexible Spending Accounts. - Adoption and Surrogacy Reimbursement coverage. - 401(k) matching. - Paid time off. - Parental leave.

Role Description Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This position requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours. - Manage the workflow of orders across multiple processes. - Manage customer experience while minimizing fulfillment cost across multiple FCs. - Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. - Act as an advisor to the FC operations and senior operations team based on their holistic view of workflow throughout the FC. - Facilitate communication between multiple areas of the operation. - Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. - Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan. - Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. - Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. - Execute and develop shift plans based on FC operational requirements and adjust as variables change. Qualifications - 1+ years of Microsoft Office products and applications experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Requirements - 1+ years of manufacturing or customer-facing environment experience Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description The Selling Partner Risk Operations Investigator will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Key responsibilities include: - Meet predetermined and assigned productivity targets and quality standards - Research and evaluate facts surrounding seller transactions - Take appropriate action on investigated transactions based on established standard operating procedures and tools - Document actions by providing detailed annotations - Communicate with external customers via phone or email during the investigation process - Communicate with internal customers and peers in person, via email, annotations, and phone during and following the investigation process - Understand the issue and make best use of the available resources to resolve it - Systematically escalate problems or variance in the information to the relevant owners/teams according to processes and standards - Communicate with internal and external stakeholders - Understand performance metrics to create analysis for driving business goals Qualifications - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 6+ months of customer service experience Requirements This position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. Benefits Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Role Description JP Medical Operation チームにて、Instructional Design Associate (Catalog Specialist I / Level 3 IC) を募集します。医薬品・医療機器の適正販売のため、カタログスペシャリスト、登録販売者、薬剤師向けの教育コンテンツの制作を担当していただきます。 - 薬機法や各種規制に関する必須知識、商品掲載基準、適正な情報提供方法について、分かりやすく実践的な教材の作成 - eラーニング教材、動画コンテンツ、確認テストなど、様々な形式での教材開発に携わる - 現場と連携しながら、正確な情報を効果的に伝えるコンテンツを制作 - チームメンバーの業務品質向上に貢献 Qualifications - Experience with Microsoft Office products and applications - チームメンバーとリモートで協働できる能力 - チームメンバーとの円滑なコミュニケーション能力 - 薬剤師または登録販売者の資格 Requirements - インストラクショナルデザインツール（Articulate Storyline、Articulate 360、Camtasia、Lectora）を使用したコンテンツ設計の経験 - デザインソフトウェア（Adobe Photoshop、Illustrator、InDesign）の基礎知識 - 学習管理システム（Cornerstone LMS、Moodle、Canvas）の使用経験 - トレーニングまたは教育分野での経験 - データ分析・評価の基礎知識 Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Role Description Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Brand Protection Business Operations team as a Prod Compliance Associate Sr. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amounts of data, and report generation & management. The candidate should be able to resolve issues with minimal guidance. A day in the life of a Sr Compliance Associate: - Follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. - Support the team and organization in various projects. Your job responsibilities as a Sr Compliance Associate may include: - Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs). - Maintain defined quality standards. - Provide ideas, collaborate across internal teams and stakeholders for process improvement projects. Qualifications - Bachelor’s degree (preferably in Engineering or Business). - 1 to 5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes. - Advanced computer literacy in Microsoft Office applications, especially MS Excel. - Attention to detail and capability to work on multiple processes. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience. - Excellent analytical, problem solving and logical reasoning skills. - Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner. - Interest in e-Commerce/Online business. - Passion for innovation, automation and operational excellence. Requirements - 1+ years of data-driven business operations processes experience. - Bachelor's degree. - Speak, write, and read fluently in English. - Experience with Microsoft Office products and applications. - Experience with Excel. - Knowledge of consumer product compliance processes and regulations. - Experience in regulatory compliance management with government agencies. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description Amazon’s Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. This role requires an Italian speaking auditor. Fluency in Italian and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage. - Quality Auditing - Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines. - Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses. - Maintain consistently high personal audit accuracy and productivity against established targets. - Insights & Continuous Improvement - Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation. - Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards. - Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting. - Collaboration & Guidelines - Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines. - Serve as a QA resource for moderation representatives and management. - Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams. - Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials. Qualifications - Matric/Grade 12/NQF4 or equivalent or higher qualification(s). - Native or fluent French speaker with excellent English verbal and written communication skills. Additional language proficiency is highly desirable. - Strong time management and organizational skills with the ability to complete tasks on time to a high-quality standard. - Comfort and experience communicating and influencing across job levels with both internal and external partners. - Ability to deep-dive on audited results to identify root causes. - Detail-oriented with strong analytical and problem-solving skills. - Work schedule flexibility. - Experience in quality assurance, content moderation auditing, or compliance roles. - Proficiency in Excel and data analysis tools. - Familiarity with content moderation workflows and automation quality assessment. - Experience with root cause analysis methodologies. - Proficiency in additional languages beyond those required for the role. Benefits - Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. - We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. - Amazon is strongly committed to diversity within its community. - Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Role Description Ring is looking for an organized and self-motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK. As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community and the Social Media teams at Ring. Working directly with customers, you’ll be expected to respond to highly complex customer cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will also thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. The operating hours for our support are 8am to 6pm, seven days a week. Successful candidates will work in a rotational shift pattern within these hours. Weekend shifts are shared on a rotating basis across the team - this means you would typically work one weekend approximately every two months, with time off given in lieu. Key job responsibilities - Successfully reply to complex, fast-moving and unexpected communications challenges - Respond privately to customer reviews, providing technical insights and recommendations - Troubleshoot technical issues for Ring customers - Communicate and collaborate with team-members to resolve escalations - Utilize all available resources to solve problems - Provide exceptional technical assistance and customer service for highly escalated challenges with care - Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments - Work alongside team-members and other teams on PR and Communications related issues on social media - Identify and escalate system errors and other technical issues A day in the life As a ECR Specialist, you will start your day by addressing escalations brought up by internal stakeholders, looking at new Amazon Reviews at your inbox and social media posts and direct messages. Next, it is time to address pending cases, dive deep on the root causes, consult with stakeholders, and resolve them. About the team The ECR (Executive Customer Relations) team is Ring's highest-level escalation department, handling executive escalations, Amazon reviews, security and safety cases, social media, and community support across European markets. We act as the final point of resolution for the most complex and sensitive customer issues in the EMEA region. Qualifications - Bachelor's degree or equivalent - At least two years’ experience in Customer Service or Social Care - Fluent in Dutch and English Requirements - Experience identifying and resolving complex issues Company Description Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

Role Description A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Qualifications - Experience working and communicating with multiple stakeholders, C-level executives, and cross-functional teams or equivalent. - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments. - 10+ 2 degree. - Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers. - Knowledge of and proficiency in Excel and SQL. Requirements - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. - Develop and/or understand performance metrics to assist with driving business results. - Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC. - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. - Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Providing real-time customer experience by working in a 24*7 operating environment. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon. - Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments. - Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. - Coordinate the accommodation process and provide end-to-end case management. - Collaborate with Stakeholders to determine and finalize accommodation approval/denials. - Collaborate with leave of absence case managers. - Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation. - Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes. - Direct employees to the appropriate resource for answers. - Maintain a case load of up to 120 cases. - Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant. - Maintain system records to ensure accurate and timely information/documentation. - Provide training for employees, managers, HR and others in DLS. - Adhere to internal SLAs and quality standards. - Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate. - Participate in other activities and projects within the DLS program. - Maintain regular, reliable and timely attendance. - Perform other duties as assigned. - Ability to travel as appropriate (up to 25% of the time). Qualifications - Bachelor's degree or equivalent. - 1+ years of case management experience. - 1+ years of human resources experience. - Experience in investigations case management. - Bachelor's Degree from an accredited university, or equivalent experience. - PHR and/or CPDM certification. - Computer operating and database management skills. - Strong time management and ownership of deliverables. - Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment. - Evidence of ability to work with all levels of business. - Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. - Strong analytical and critical thinking skills. - Evidence of ability to build strong relationships and influence others while working in a cross functional environment. - Experience in providing consultation and training on disability issues. - Excellent customer service and communication skills, both verbal and in writing. - Ability to thrive in a dynamic, growing environment with minimal direct supervision. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.