The RealReal

Title: Business Development Representative - Tuesday through Saturday or Sunday through Thursday Location: Florida United States Job Description: About The Role Our Sales team is growing at The RealReal, and we're seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you're customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! EAST: Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN (EST), PA, RI, SC, VA, WV WEST:Eligible work locations: AL, AZ, CA, CO, HI, ID, IL, LA, NM, MN, MO, NE, NV, OK, OR, TN (CST), TX, UT, WA What You Get To Do Everyday - Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal - Qualify marketing generated leads though daily outreach, while fielding inbound inquiries - Pass qualified leads to appropriate sales channel to close into new consignment business - Nurture leads through ongoing follow-up via phone/text/email - Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements - High degree of professionalism and excellent phone demeanor - Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences - Strong customer service, problem-solving, and analytical skills - Excellent verbal and written communication skills - Comfortability using software such as G-Suite, Email, SalesForce, CRM - Self-motivation and drive to excel in fast-paced environment - A solutions-focused mentality with a growth mindset - Adaptability and openness to change - Ability to commit to full-time hours (40 hours per week) - Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements - Familiarity with the luxury fashion marketplace - Lead qualification experience Compensation, Benefits, + Perks - Hourly base pay + uncapped commission - $800/month commission (at target) - Monthly sales competitions (i.e. cash | prizes | site credit) - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) - Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Title: Inside Sales Account Executive - West Location: Remote - California, 90706, United States of America Remote - Arizona, 85001, United States of America Remote - Colorado, 81302, United States of America Remote - Nevada, 89701, United States of America Remote - Texas, 78701, United States of America Remote - Washington, 98507, United States of America Job Description: About The Role The Resale Advisor, New Business (LS) drives new business by prospecting and closing leads within an assigned territory in a fully remote, quota-driven sales environment. This role focuses on high-volume outreach, converting marketing-generated leads, and generating new consignor relationships. The LS delivers a strong first-touch client experience, confidently reviews contracts, sets pricing expectations, and maintains disciplined pipeline management to consistently meet performance goals. What You Get To Do Everyday - Prospect new opportunities within assigned territory - Follow up and close leads generated by marketing team - Leverage strong consignor relationships to gain referrals for new consignors - Outreach daily via phone and text (50-100 per day) - Provide an outstanding customer experience - Review contract with consignors - Set pricing expectations through deep knowledge of luxury What Great Looks Like (Performance) - Executes high-volume outreach with consistency and discipline - Converts leads effectively - Handles objections confidently - Maintains CRM hygiene and pipeline visibility Core Competencies (Baseline) - Entrepreneurial drive and ownership mindset - Coachability & learning agility - High-Volume Outreach Discipline - CRM & Pipeline Management Discipline - Self-Management & Resilience What You Bring To The Role Minimum Requirements: - Ability to quickly build rapport with prospective clients and close - Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM - Ability to commit to full-time hours (40 hours per week) - Self-motivation and drive to achieve results - Excellent verbal and written communication skills - Exceptional attention to detail and organization skills - A solutions-focused mentality with a growth mindset - Adaptability and openness to change - Professional appearance and demeanor Preferred Requirements: - Previous experience selling luxury goods and/or services - Ability to discuss and advise customers on general fashion trends and developments in the luxury market Compensation, Benefits, + Perks - Base pay plus uncapped commission - Annual Elite Club Trip for top performers - Monthly sales competitions (i.e. cash | prizes | site credit) - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) - Find out more about our Benefits here. The expected On-Target Earnings range for this role is $37.16 - $40.00. To determine on-target earnings, the range includes both hourly rate and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets. The expected hourly rate for this role is $26.00-$28.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Title: Inside Sales Account Manager - West Location: United States Job Description: About The Role The Resale Advisor, Repeat Business (LAS) drives repeat business by acquiring consigned items from existing clients within an assigned territory. This role focuses on re-engaging established consignors, maintaining strong client relationships, and consistently converting outreach into repeat consignment activity in a fully remote, quota-driven environment. The LAS delivers a high-touch client experience while managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution. What You Get To Do Everyday - Re-engage existing clients within assigned book - Convert marketing-generated reactivation leads - Drive repeat consignments through daily outreach - Maintain consistent outbound cadence via phone/text/email - Review contracts and set pricing expectations confidently - Deliver a reliable, white-glove remote client experience - Maintain CRM accuracy and clear next steps - Generate referrals from satisfied repeat consignors What Great Looks Like (Performance) - Executes disciplined outreach to existing client base - Builds trust-based relationships that convert to repeat consignments - Meets quota consistently with strong book management habits - Demonstrates operational follow-through in remote environment Core Competencies (Baseline) - Entrepreneurial drive and ownership mindset - Coachability & learning agility - Relationship Building - Operational Discipline & Execution Excellence - Self-Management & Resilience What You Bring To The Role Minimum Requirements: - Ability to quickly build rapport and establish trust and credibility with clients - Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM - Ability to commit to full-time hours (40 hours per week) - Self-motivation and drive to achieve results - Excellent verbal and written communication skills - Exceptional attention to detail and organization skills - A solutions-focused mentality with a growth mindset - Adaptability and openness to change - Professional appearance and demeanor Preferred Requirements: - Previous experience selling luxury goods and/or services - Ability to discuss and advise customers on general fashion trends and developments in the luxury market Compensation, Benefits, + Perks - Base pay plus uncapped commission - Annual Elite Club Trip for top performers - Monthly sales competitions (i.e. cash | prizes | site credit) - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) - Find out more about our Benefits here. The expected On-Target Earnings range for this role is $34.80 - $37.14. To determine on-target earnings, the range includes both hourly rate and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets. The expected hourly rate for this role is $24.35-$26.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Evaluate and implement pricing strategies and models based on current business and competitive market dynamics • Perform rigorous data analysis to develop and inform demand forecasts and pricing strategies in partnership with the Merchant team • Identify, implement, and lead coordination of educational and pricing initiatives for internal teams • Perform ad hoc and competitive analysis to identify risks, opportunities, and aged product re-pricing actions to drive sales • Collaborate daily with the Merchandising and Planning teams to manage category KPIs, set velocity targets, and push the business forward • Deliver weekly performance insights and strategic context for weekly business reviews, as well as comprehensive monthly category summaries • Partner with Business Intelligence, Copy Editing, Site Merchandising, Quality Control, and Product Management on day-to-day operations, testing feedback, and strategic projects • Leverage financial acumen to analyze sales performance, run scenarios, and revise forecasts

Role Description The Resale Advisor, Repeat Business (LAS) drives repeat business by acquiring consigned items from existing clients within an assigned territory. This role focuses on re-engaging established consignors, maintaining strong client relationships, and consistently converting outreach into repeat consignment activity in a fully remote, quota-driven environment. The LAS delivers a high-touch client experience while managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution. - Re-engage existing clients within assigned book - Convert marketing-generated reactivation leads - Drive repeat consignments through daily outreach - Maintain consistent outbound cadence via phone/text/email - Review contracts and set pricing expectations confidently - Deliver a reliable, white-glove remote client experience - Maintain CRM accuracy and clear next steps - Generate referrals from satisfied repeat consignors Qualifications - Ability to quickly build rapport and establish trust and credibility with clients - Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM - Ability to commit to full-time hours (40 hours per week) - Self-motivation and drive to achieve results - Excellent verbal and written communication skills - Exceptional attention to detail and organization skills - A solutions-focused mentality with a growth mindset - Adaptability and openness to change - Professional appearance and demeanor Requirements - Previous experience selling luxury goods and/or services - Ability to discuss and advise customers on general fashion trends and developments in the luxury market Benefits - Base pay plus uncapped commission - Annual Elite Club Trip for top performers - Monthly sales competitions (i.e. cash | prizes | site credit) - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

Role Description The Resale Advisor, New Business (LS) drives new business by prospecting and closing leads within an assigned territory in a fully remote, quota-driven sales environment. This role focuses on high-volume outreach, converting marketing-generated leads, and generating new consignor relationships. The LS delivers a strong first-touch client experience, confidently reviews contracts, sets pricing expectations, and maintains disciplined pipeline management to consistently meet performance goals. - Prospect new opportunities within assigned territory - Follow up and close leads generated by marketing team - Leverage strong consignor relationships to gain referrals for new consignors - Outreach daily via phone and text (50-100 per day) - Provide an outstanding customer experience - Review contract with consignors - Set pricing expectations through deep knowledge of luxury Qualifications - Ability to quickly build rapport with prospective clients and close - Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM - Ability to commit to full-time hours (40 hours per week) - Self-motivation and drive to achieve results - Excellent verbal and written communication skills - Exceptional attention to detail and organization skills - A solutions-focused mentality with a growth mindset - Adaptability and openness to change - Professional appearance and demeanor Requirements - Previous experience selling luxury goods and/or services - Ability to discuss and advise customers on general fashion trends and developments in the luxury market Benefits - Base pay plus uncapped commission - Annual Elite Club Trip for top performers - Monthly sales competitions (i.e. cash | prizes | site credit) - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Hire, train, and manage a high-performing team of regional Business Development Representatives • Design, standardize, and scale playbooks for Business Development Representatives to acquire high-value new consignors • Develop scalable strategies to maintain the existing consignor base • Review and approve strategic event concepts and partnerships • Partner closely with internal teams to align local events and partnerships

• Leverage expertise in luxury retail, stellar attention to detail, and passion for research to execute pricing and ensure accuracy • Perform data analysis to evaluate and implement pricing strategies based on current business and competitive market dynamics • Work closely with our Pricing Associates to collaborate and partner with the Merchandising team on a daily basis to uncover opportunities and deliver upon financial plans • Work closely with internal departments and provide answers to pricing inquiries in a timely and professional manner using thorough research, analytics, and product knowledge • Monitor user feedback to help inform pricing decisions

Role Description The Head of Revenue Intelligence is a strategic thinker with advanced analytical, statistical, and data modeling skills. In this role, you will partner with the leaders across the Revenue organization to translate raw data into high-impact, actionable business strategy. Responsibilities will include: - Defining and owning the core business metrics. - Driving the revenue data model roadmap. - Establishing an experimentation and measurement strategy for sales motions. - Building dynamic, source-of-truth reporting for real-time visibility into KPI pacing, territory-level execution, and foundational pipeline health. - Driving cross-functional alignment between data warehouse teams, business intelligence, and commercial leaders. As the Head of Revenue Intelligence, you are deeply curious, results-oriented, and possess a strong ability to extract narrative insights from messy, disparate datasets. You will: - Translate complex cohort analysis, geo-territory dynamics, or behavioral metrics into simple, strategic recommendations for executive leadership. - Write advanced SQL or build complex financial models while maintaining a macro view for designing a multi-quarter data roadmap. - Prove or disprove business hypotheses through data and optimize the unit economics of the business. - Build a culture of data-driven experimentation across the customer lifecycle. Qualifications - 7+ years of experience in sales analytics, revenue intelligence, business intelligence, or corporate data analytics; leadership or team management experience preferred. - Expert proficiency in SQL and data visualization tools (Looker preferred) with a proven track record of designing executive-facing dashboards. - Proven experience designing complex data visualization models tracking business performance indicators like enterprise KPI pacing, pipeline coverage, and territory performance metrics. - Strong foundational knowledge of statistical analysis and experimentation methodologies (A/B testing, hypothesis testing, regression analysis). - Demonstrated mastery in translating complex data sets into highly digestible, strategic narratives for non-technical executives. - Proven experience coordinating with backend technical groups (Data Engineers, Warehouse Architects) to build business-ready data assets. - High sense of urgency, precision, and the organizational capacity to handle high-stakes ad-hoc requests alongside long-term strategic analytics roadmaps. Requirements - Define, standardize, and own the core business metrics and KPIs across the Revenue organization. - Build automated executive reporting interfaces that provide visibility into intra-quarter KPI pacing and core sales performance. - Lead deep-dive strategic analytics to uncover hidden performance bottlenecks, expansion opportunities, and pipeline anomalies. - Partner with Data Engineering and BI teams to drive the cross-functional coordination of the corporate revenue data model roadmap. - Develop our sales experimentation framework. - Field, prioritize, and execute high-priority ad-hoc data pulls and data validation requests for executive and board-level reporting. - Act as the analytical gatekeeper, ensuring all commercial dashboards, attribution models, and revenue reports are accurate and reliable. - Translate analytical findings into executive-level presentations, delivering actionable strategic recommendations to company leadership. Benefits - The expected salary range for this role is $200,000.00-$220,000.00. - Salary is just one component of TRR’s total rewards package, which may include a bonus program, incentive pay, and benefits.

• Lead the design and architecture of revenue processes • Collaborate with cross-functional teams to implement processes • Ensure effective implementation and management of revenue operations