Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Account Management About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere. We are committed to building a workplace that reflects the diverse communities we serve and where everyone feels valued, respected, and empowered to reach their full potential. Role Overview We are looking for a motivated and detail oriented Specialist, Account Management to support our client accounts in Malaysia. This is a junior, early career role, well suited for individuals with 1-3 years of experience in client services, account support, or commercial operations. The role focuses on supporting existing client relationships, coordinating internal activities, and helping ensure clients receive consistent, high quality service from Mastercard. This role provides a strong entry point into account management and commercial roles at Mastercard, offering long-term development opportunities into broader sales and account ownership positions. Key Responsibilities Account & Client Support• Support Account Managers in maintaining relationships with assigned clients.• Help respond to day to day client queries and requests in a timely and professional manner.• Build an understanding of client priorities, products, and use of Mastercard solutions. Account Operations & Coordination• Assist with day to day account activities, including tracking action items, coordinating internal inputs, and managing follow ups.• Help prepare meeting agendas, notes, and summaries for client meetings.• Support the organisation of client engagements, reviews, and regular check ins. Reporting & Analysis• Assist in preparing basic account reports, performance summaries, and usage insights.• Work with internal data and financial information to support account tracking and internal updates.• Maintain accurate records in CRM systems and internal tools. Cross Functional Collaboration• Coordinate with internal teams such as product, operations, finance, and marketing to support client needs.• Help ensure information flows smoothly between internal partners and client teams. Learning & Development• Stay up to date on Mastercard products, services, and relevant market developments.• Continuously develop knowledge of the payments and financial services industry through on the job learning and training. Qualifications• Bachelor's degree in Business, Finance, Marketing, or a related field.• 1-3 years of experience in client services or commercial roles.• Strong organisational skills and attention to detail.• Clear and professional communication skills, both written and verbal.• Comfortable working with data, numbers, and basic financial concepts.• Proficiency in Microsoft Office (Excel and PowerPoint); familiarity with CRM tools is a plus.• Interest in payments, fintech, or financial services is an advantage.• Proficiency in a local language i.e. Bahasa Malaysia or Mandarin will be advantageous. • A collaborative, curious, and eager to learn mindset. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Strategic Account Manager (SAM) serves as the primary liaison between CIEE and an assigned portfolio of 20-25 U.S. high schools. The SAM’s primary goals are to: - Understand each school’s needs related to international education and study abroad. - Present CIEE’s full suite of study abroad programs and services to the school. - Meet and/or exceed enrollment targets for all CIEE study abroad programs and services (e.g. High School Summer Abroad, High School Semester, Custom Programs, Gap Year Abroad, College First Year Abroad). A successful SAM will be a proactive problem solver with excellent interpersonal, communication, and sales skills. This position will require domestic travel and some international travel. Qualifications - A minimum of 4 years of sales or other relevant experience, with a proven track record of building strong client relationships. - Experience in international education or related K-12 industries is a plus. - Spanish proficiency preferred. - Demonstrated experience in sales leadership or management. - Strong entrepreneurial spirit and a proven ability to build a sales territory. - Excellent written and verbal communication skills, including the ability to present dynamically to large groups. - Proficiency in using a CRM system (e.g., Salesforce) to organize and prioritize a sales pipeline. - Willingness to be a flexible team member with a passion for education and a belief in the power of global citizenship. - Eagerness to travel within your territory during the key enrollment season. - Readiness to grow and develop yourself, our client group, and our Company. - Ability to embrace CIEE’s core values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture. Requirements - Build and maintain relationships with a wide range of school influencers and advocates—including educators, administrators, counselors, parents and guardians, alumni, and community stakeholders across an assigned portfolio of partner schools. - Collaborate with school partners to increase awareness of study abroad opportunities, diversify participation, and integrate global education into the broader school community. - Develop and execute strategic partnership plans that increase student participation in CIEE programs. - Meet or exceed team enrollment goals, partnership objectives, and other key performance metrics established throughout the year. - Collaborate with CIEE teams such as marketing and philanthropy to identify school-specific areas for growth. - Lead, manage, and mentor direct reports (Enrollment Coordinators) to oversee the student sales process from lead generation to student travel. - Deliver engaging presentations to students, parents, and administrators, both virtually and in-person. - Manage travel and engagement budgets responsibly while maintaining a strong presence within assigned schools and regions. - Analyze enrollment trends, school engagement data, and market opportunities to inform partnership strategies. - Maintain accurate records of all outreach activities and engagement plans within our CRM system (e.g., Salesforce). - Perform additional duties and special projects as assigned. Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• Work on a team with other Protection Account Managers and gain experience in real-world hands-on job-shadowing assessments • Receive F&I product, system, process and presentation skills training to prepare you for the consultative sales field assignment • Develop strong personal networks of business professionals within GM Financial and the automotive industry • Perform in-dealership one-on-one training, demonstrations, and live modeling to drive effectiveness, compliance, profitability and customer satisfaction • Strengthen dealership performance by delivering targeted guidance on core skills, including Sales-to-F&I turnover, customer interviewing and closing techniques • Leverage reporting tools and dealer-facing systems to interpret data, identify performance opportunities and take appropriate action to improve results • Partner with the Strategic Development Manager (SDM) support team to maximize dealer performance, providing upfront expectations and ongoing communication • Participate in new account acquisition process activities • Communicate updates and opportunities via the internal CRM system and to Regional Sales Manager • Resolve dealership operational issues while identifying and addressing elevated risk to GM Financial

Role Description We are seeking an experienced Senior Account Manager to join a fast-growing, U.S.-based digital marketing organization. In this client-facing role, you will own strategic relationships, guide cross-functional teams, and ensure exceptional delivery across multiple client accounts. If you thrive in a fast-paced agency environment and enjoy turning marketing performance into meaningful business conversations, we'd love to hear from you. - Serve as the primary point of contact for a portfolio of client accounts across multiple industries. - Build and maintain trusted relationships with client stakeholders and internal teams. - Lead performance reviews, strategic planning sessions, and client presentations. - Manage day-to-day account communications and operational priorities. - Coordinate internal specialists to ensure projects are delivered on time and meet client expectations. - Monitor campaign performance across paid media, SEO, creative, web development, and digital marketing initiatives. - Identify risks early and collaborate with delivery teams to implement effective solutions. - Maintain accurate project documentation and account records using project management tools. - Develop strategic account growth plans and review business opportunities with clients regularly. - Identify opportunities for upselling and expanding client services to support long-term business growth. - Represent the organization professionally in every client interaction. Qualifications - 5+ years of experience in a client-facing role within a digital marketing or performance marketing agency. - Proven experience managing multiple mid-to-large client accounts simultaneously. - Strong understanding of Google Ads (Search, Display, Performance Max), Programmatic advertising (DV360), Paid Social (Meta, LinkedIn, etc.), SEO strategies. - Perform creative development and basic marketing automation. - Experience advising on web development and landing page optimization projects. - Outstanding verbal and written communication skills. - Strong strategic thinking and analytical abilities. - Excellent organizational and project management skills. - Ability to make sound decisions in a fast-paced environment. - Collaborative mindset with a proactive, solution-oriented approach. - Proficiency with Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Monday.com, Asana, or HubSpot. - Experience with performance creative strategy and creative testing frameworks. - Familiarity with marketing automation platforms such as Klaviyo, HubSpot, or Mailchimp. - Experience supporting clients in highly competitive or regulated industries such as e-commerce, legal services, or consumer products. Requirements - Schedule: Monday through Friday, 9:00 AM – 5:00 PM (GMT -5:00, Bogotá, Lima) - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.