Role Description We are seeking an experienced Senior Account Manager to join a fast-growing, U.S.-based digital marketing organization. In this client-facing role, you will own strategic relationships, guide cross-functional teams, and ensure exceptional delivery across multiple client accounts. If you thrive in a fast-paced agency environment and enjoy turning marketing performance into meaningful business conversations, we'd love to hear from you. - Serve as the primary point of contact for a portfolio of client accounts across multiple industries. - Build and maintain trusted relationships with client stakeholders and internal teams. - Lead performance reviews, strategic planning sessions, and client presentations. - Manage day-to-day account communications and operational priorities. - Coordinate internal specialists to ensure projects are delivered on time and meet client expectations. - Monitor campaign performance across paid media, SEO, creative, web development, and digital marketing initiatives. - Identify risks early and collaborate with delivery teams to implement effective solutions. - Maintain accurate project documentation and account records using project management tools. - Develop strategic account growth plans and review business opportunities with clients regularly. - Identify opportunities for upselling and expanding client services to support long-term business growth. - Represent the organization professionally in every client interaction. Qualifications - 5+ years of experience in a client-facing role within a digital marketing or performance marketing agency. - Proven experience managing multiple mid-to-large client accounts simultaneously. - Strong understanding of Google Ads (Search, Display, Performance Max), Programmatic advertising (DV360), Paid Social (Meta, LinkedIn, etc.), SEO strategies. - Perform creative development and basic marketing automation. - Experience advising on web development and landing page optimization projects. - Outstanding verbal and written communication skills. - Strong strategic thinking and analytical abilities. - Excellent organizational and project management skills. - Ability to make sound decisions in a fast-paced environment. - Collaborative mindset with a proactive, solution-oriented approach. - Proficiency with Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Monday.com, Asana, or HubSpot. - Experience with performance creative strategy and creative testing frameworks. - Familiarity with marketing automation platforms such as Klaviyo, HubSpot, or Mailchimp. - Experience supporting clients in highly competitive or regulated industries such as e-commerce, legal services, or consumer products. Requirements - Schedule: Monday through Friday, 9:00 AM – 5:00 PM (GMT -5:00, Bogotá, Lima) - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

• Own the partner marketing strategy and roadmap, aligning it to the partner team’s revenue targets and partner tiering/segmentation. • Define the partner marketing playbook which encompasses how campaigns, enablement, and comms differ by partner type (resellers, MSPs, master agents, technology alliances, etc.) • Collaborate with the Partner organization to develop and design marketing programs to support broad partner needs and key partner accounts. • Work directly with assigned channel partners to drive successful co-marketing initiatives, including joint campaigns, partner-driven events, and co-branded materials. • Represent the company at key partner events, conferences, and in-field activities to foster partner and customer engagement and brand visibility. • Work with Partner Operations team and Partner Managers to create and manage partner-facing marketing and enablement content, such as onboarding materials, partner and customer success stories and digital campaigns. • Collaborate with the corporate marketing team to ensure content and campaigns are aligned with corporate branding, business objectives and provide measurable results. • Own the marketing components of Summit’s Partner Relationship Management (PRM) platform to support and enable the partner community. Enablement materials include battlecards, pitch decks, solution briefs, competitive positioning, etc. • Own partner communications cadence including newsletters, marketing calendars, program updates, etc. • Assist with managing the partner marketing budget, including MDF/co-op fund allocation and ROI accountability. • Have a deep understanding of partner KPIs including partner-sourced pipeline, partners-sourced revenue, partner engagement, campaign and event-level ROI, etc.

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. • Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed. • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. • Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed. • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.