• Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs / SRMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual renewals and amendments etc.) and liaising with Credit Risk Management (CRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively. • Review with the CIBG Relationship Teams/WRM, deals, facility structures, credit products / services, and provide business solutions which meet business and customer requirements within credit and operational risk guidelines and policies. • Quick and timely turnaround of CPs while maintaining quality of analysis. • Ensure terms laid out in the proposal are in line with client expectations to avoid significant deviations in the approved terms. Exposures to be monitored along with RAROC and overall profitability • Monitoring mechanisms laid out in Lending Guideline and Credit Policy to be followed up with Credit Control Unit for strict adherence • Ensure review of all Early Alert instances and promptly bring to the attention of Direct Supervisor. • During RM’s absence (leave / training/secondment etc.), step into the role of the RM, and provide the required guidance to the team.

Role Description Reporting to the AP/AR Manager, the Accounts Receivables Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts Receivable team with replacements during vacations/workload peak, requiring full knowledge of all their tasks within the team; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts Receivable, contributing to enhancements of tools, systems, and standardized processes; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts Receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Role Description As a Strategic Account Manager Healthcare, you will play a pivotal role in shaping our presence within the dynamic healthcare market. You will be the primary contact for our strategic key accounts in the healthcare sector, responsible for building and nurturing long-term, trusting client relationships. Your main objective is to drive digital transformation for our clients by strategically positioning and developing our innovative IT solutions and services. - Developing and executing comprehensive strategic account plans to achieve our growth targets and strengthen our market position. - Leading solution selling processes, especially in the context of healthcare digitalization (e.g., KHZG, eHealth) and cloud solutions. - Identifying and acquiring new business opportunities, including actively managing complex public tenders. - Communicating and negotiating at C-level to understand our clients' strategic challenges and offer tailored solutions. - Professional contract negotiations through to successful closure. - Bringing your in-depth industry knowledge in healthcare, including aspects of IT security in the healthcare sector. - Efficiently utilizing CRM systems (e.g., Salesforce) to manage and document your sales activities. Qualifications - 10+ years of experience in Key Account Management. - Proficient in managing public tenders and procurement processes. Requirements - An existing network within the German healthcare sector. - In-depth knowledge of digitalization trends in healthcare (e.g., KHZG, telematics infrastructure). - Experience with specific cloud solutions or IT security standards in the healthcare environment. - Profound knowledge in the use of CRM systems (esp. Salesforce). Benefits - Flexible Work Arrangements: Benefit from flexible working hours and the option for remote work to optimally balance your professional and private life. - Comprehensive Development: We support your professional and personal growth through individual training programs and internal career opportunities. - Attractive Compensation Package: A performance-based salary and additional benefits await you. - Modern Work Environment: Work in a contemporary, technologically well-equipped environment that promotes collaboration and innovation. - Team Culture: Become part of a dedicated and collegial team with flat hierarchies and an open communication culture. - Health and Well-being: Your well-being is important to us – with offerings for health promotion and a balanced work approach. - Security and Perspective: A secure job in a growing company with long-term prospects.

Role Description Como Account Manager en WeSpeak, serás responsable de gestionar la relación postventa con una cartera de clientes del sector hotelero. Acompañarás a cada hotel desde el onboarding y la capacitación hasta su adopción, crecimiento, renovación y expansión. No buscamos un perfil de soporte tradicional. Buscamos a alguien que se convierta en un verdadero socio estratégico de nuestros clientes y los ayude a crecer junto con nosotros. Responsabilidades - Liderar procesos de onboarding, asegurando que cada hotel quede completamente configurado y operativo en un plazo de 48 horas. - Brindar capacitaciones a equipos hoteleros (recepción, reservas, revenue management y dirección), adaptando la comunicación según cada perfil. - Monitorear proactivamente la salud de las cuentas, métricas de uso e indicadores de desempeño para detectar oportunidades y prevenir riesgos. - Resolver consultas e incidencias técnicas y operativas, coordinando con los equipos de Producto y Tecnología cuando sea necesario. - Realizar reuniones periódicas y Quarterly Business Reviews (QBRs) para presentar resultados, demostrar el impacto de la plataforma y definir planes de crecimiento. - Identificar oportunidades de upselling y cross-selling dentro de la cartera de clientes. - Recopilar feedback de los clientes y representar su voz internamente para contribuir a la evolución del producto. - Gestionar situaciones críticas o escalaciones con profesionalismo, manteniendo siempre la confianza del cliente. - Colaborar en la creación y mejora de playbooks, procesos y materiales de capacitación para el equipo. Qualifications - Español nativo o fluido. - Mínimo 2 años de experiencia en Account Management, Customer Success o posiciones similares dentro de empresas SaaS B2B. - Experiencia trabajando con plataformas PMS, Channel Managers o soluciones tecnológicas para hoteles. - Experiencia utilizando CRM (HubSpot, Salesforce o similares). - Excelente comunicación interpersonal, orientación al cliente y capacidad para construir relaciones de confianza. - Perfil organizado, proactivo y con autonomía para desenvolverse en un entorno dinámico y de rápido crecimiento. Requirements - Inglés conversacional será un plus. Benefits - Salario competitivo. - Modalidad 100% remota con horarios flexibles. - Contacto directo con el equipo de liderazgo y participación en decisiones de producto. - Oportunidades reales de crecimiento dentro de una startup en plena expansión internacional. - 15 días hábiles de vacaciones al año, más 2 días adicionales por cada año de antigüedad. - Presupuesto mensual para cobertura médica. - Herramientas, capacitación y autonomía para desarrollar tu mejor trabajo.