Role Description Como Account Manager en WeSpeak, serás responsable de gestionar la relación postventa con una cartera de clientes del sector hotelero. Acompañarás a cada hotel desde el onboarding y la capacitación hasta su adopción, crecimiento, renovación y expansión. No buscamos un perfil de soporte tradicional. Buscamos a alguien que se convierta en un verdadero socio estratégico de nuestros clientes y los ayude a crecer junto con nosotros. Responsabilidades - Liderar procesos de onboarding, asegurando que cada hotel quede completamente configurado y operativo en un plazo de 48 horas. - Brindar capacitaciones a equipos hoteleros (recepción, reservas, revenue management y dirección), adaptando la comunicación según cada perfil. - Monitorear proactivamente la salud de las cuentas, métricas de uso e indicadores de desempeño para detectar oportunidades y prevenir riesgos. - Resolver consultas e incidencias técnicas y operativas, coordinando con los equipos de Producto y Tecnología cuando sea necesario. - Realizar reuniones periódicas y Quarterly Business Reviews (QBRs) para presentar resultados, demostrar el impacto de la plataforma y definir planes de crecimiento. - Identificar oportunidades de upselling y cross-selling dentro de la cartera de clientes. - Recopilar feedback de los clientes y representar su voz internamente para contribuir a la evolución del producto. - Gestionar situaciones críticas o escalaciones con profesionalismo, manteniendo siempre la confianza del cliente. - Colaborar en la creación y mejora de playbooks, procesos y materiales de capacitación para el equipo. Qualifications - Español nativo o fluido. - Mínimo 2 años de experiencia en Account Management, Customer Success o posiciones similares dentro de empresas SaaS B2B. - Experiencia trabajando con plataformas PMS, Channel Managers o soluciones tecnológicas para hoteles. - Experiencia utilizando CRM (HubSpot, Salesforce o similares). - Excelente comunicación interpersonal, orientación al cliente y capacidad para construir relaciones de confianza. - Perfil organizado, proactivo y con autonomía para desenvolverse en un entorno dinámico y de rápido crecimiento. Requirements - Inglés conversacional será un plus. Benefits - Salario competitivo. - Modalidad 100% remota con horarios flexibles. - Contacto directo con el equipo de liderazgo y participación en decisiones de producto. - Oportunidades reales de crecimiento dentro de una startup en plena expansión internacional. - 15 días hábiles de vacaciones al año, más 2 días adicionales por cada año de antigüedad. - Presupuesto mensual para cobertura médica. - Herramientas, capacitación y autonomía para desarrollar tu mejor trabajo.

• Develop and expand sales in the OR Business Unit to existing and new accounts. • Assure sales goals of the assigned territory are met. • Satisfy customer needs. • Make sales calls to surgeons, operating room management, and nursing and administration. • Communicate the benefits of using CooperSurgical products. • Compile weekly and monthly sales and activity reports and submit them to the Regional Manager in a complete and timely fashion. • Plan and execute sales plans to meet business goals within the territory.

Title: Account Manager - Remote Location: USA Job Description: At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today. We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands. Join Our Team and Help Us Build a Stronger, Safer, Better World. It’s Better with Bakelite. Account Manager (Remote): The Impact You’ll Have On The Organization and World - You’ll provide hands-on support to our team. - You’ll maximize and develop multiple aspects of the business, including goals, strategies, market development, and business development in terms of volume, revenue and margin within multiple growing segments. - You’ll build customer relationships and will coordinate and implement effective market segment strategies and account strategies. - You’ll contribute to the major objectives and long-range goals of the organization while facilitating peer-to-peer executive relationships with our strategic partners. It's Better with Bakelite: Our Commitment Back to You - You’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it. - We Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development. - Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet. - Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities. - We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career. What Does a Typical Day Look Like? Here are your primary responsibilities: - Champion a strong safety culture within key account markets. - Lead strategic growth in new and existing markets by analyzing trends, identifying opportunities, and targeting high-value customers. - Manage complex contract negotiations, ensuring terms benefit the company while supporting cross-functional collaboration. - Develop and execute strategic account plans to maximize value delivery and business outcomes. - Guide cross-functional teams to shape and implement market segment strategies. - Provide insight into market dynamics, competitor actions, and customer behavior to inform business strategy. - Forecast and manage budgeted volumes, revenue, and margin; support all sales contracts within territory. - Maintain CRM records and reports, including call notes, project tracking, and expense reports. - Apply judgment to travel and entertainment decisions to optimize return on investment. - Collaborate with Sales & Operations Planning to align forecasts with customer demand and inventory. - Use value-based selling and technical expertise to differentiate offerings and drive customer preference. - Identify and implement pricing opportunities based on product value and customer needs. - Act as a strategic advisor to management and an external spokesperson when needed. - Build and manage a high-margin growth pipeline. - Participate in special project teams and lead customer-centric technical initiatives. - Deliver presentations to internal and external stakeholders. - Collaborate with marketing and product line managers on market intelligence and portfolio strategy. - Travel up to 50% to engage customers and support business development efforts. What is Needed to be Successful in this Role (Required Skills/Abilities): - Travel up to 50% to engage customers and support business development efforts. - B.S. Degree minimum, preferably in (Chemistry, Engineering, Chemical Engineering, Biology). - Minimum 3 years of industrial chemical sales, or a background in technical, marketing or procurement. Preferably with an emphasis on Industrial and Polymer Chemical markets. - Must have demonstrated evidence of a high degree of productivity and be considered a subject matter expert in both knowledge/skills in the commercial field and technical fields. - Ability to work well independently to achieve objectives and goals. - Advanced interpersonal communication. Preferred Qualifications. - Key Account Management. - Value quantification experience. - OEM & fabricator company experience in polyurethane and chemical intermediate markets. - Training in finance, and or marketing. - Commercial experience. Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers. We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law. In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years or age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies. Candidates are required to have unrestricted authorization to work in the United States. This company participates in E-Verify. For additional details, click HERE. If currently an employee of the Company, you must have satisfactory work performance. Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means. Job Details Job Family Sales Pay Type Salary Employment Indicator Regular Education Level Bachelor’s Degree Travel Required Yes Travel Percentage 50

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business • Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle • Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions • Own the customer relationship and complete the cycle from sale to business completion • Remain in frequent contact with the customers and build strategic and partnership based customer relationships • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs • Generates customer retention initiatives and participates in key strategic events to nurture customer relationships • Work with other cross-functional teams to ensure customer success