Indero

Role Description The IT Support Services Manager is responsible for delivering high-quality IT support services to employees across the organization. This role oversees the Service Desk, endpoint management, Microsoft 365 services, user support processes, vendor relationships, and service delivery performance. The manager ensures timely resolution of incidents and requests while driving continuous improvement, automation, user satisfaction, and regulatory compliance. This position also manages IT support personnel and collaborates with infrastructure, security, and business stakeholders to support organizational objectives. Responsibilities - Service Desk Management - Lead and manage daily Service Desk operations. - Ensure incidents and service requests are handled within defined SLAs. - Monitor ticket queues, escalations, and service performance metrics. - Implement IT service management (ITSM) frameworks and update support documentation. - Drive continual service improvement initiatives. - Review and analyze current service desk systems in use and propose or improve current system based on established requirements. - Implement and configure established SLAs, reporting. - Ensure service levels are consistent and provided on all time zones of operations. - Team Leadership - Lead a team of Help Desk employees, contractors, and service providers. - Conduct hiring, onboarding, training, coaching, and performance reviews. - Develop staff skills and career progression plans. - Establish workload priorities and resource allocation. - End User Computing & Workplace Technology - Oversee endpoint lifecycle management, including provisioning, deployment, replacement, and disposal. - Ensure employees can access the tools they need without sacrificing security or compliance. - Keep Microsoft 365, Teams, laptops, mobile devices, printers, docking stations, conference rooms, and other technology functioning as intended. - Ensure efficient onboarding and offboarding processes. - Maintain hardware and software inventory. - Analyze current inventory systems in use and provide a single source of truth system. - Service Delivery & User Experience - Measure and improve customer satisfaction. - Define, monitor and improve service desk KPIs. - Turn support tickets into success stories. - Identify recurring issues and implement permanent solutions. - Champion automation so humans can focus on solving problems instead of repetitive tasks. - Coordinate major incidents and communication to stakeholders. - Compliance & Security - Ensure support processes comply with corporate security policies. - Collaborate with the IT Security Manager on access management, endpoint security, vulnerability remediation, and audit requirements. - Support GDPR, GxP, FDA 21 CFR Part 11, ISO 27001, and Cybersecure Canada initiatives where applicable. - Vendor & Asset Management - Manage relationships with support vendors and technology partners. - Identify, negotiate and provide a list of vendors for employee equipment management. - Participate in software licensing and hardware procurement activities. - Ensure vendor services meet contractual obligations and performance expectations. - Project Participation - Participate in infrastructure, security, and workplace technology projects. - Provide operational readiness reviews for new solutions. - Support change management and user adoption activities. Qualifications - Strong leadership and coaching abilities. - Excellent customer service orientation. - Strong analytical and problem-solving skills. - Effective verbal and written communication. - Available to adapt working hours based on the candidate location. - Excellent English communication skills (written, spoken and understanding). - Ability to work in a regulated and compliance-driven environment. - Ability to remain calm after hearing: "We're going live tomorrow." Requirements - Bachelor’s or equivalent degree in Computer Science, Information Security, or related field. - 5–8 years of IT support or service desk experience. - 2–5 years of people management experience. - ITIL® Foundation Certification. - Experience managing Microsoft 365, Intune, Entra ID, and endpoint services. - Experience with ITIL-based service management practices. - Good knowledge of good clinical practices, and applicable Health Canada and FDA regulations/guidelines. Benefits - Flexible work schedule. - Permanent full-time position. - Company benefits package. - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Argentina.

Role Description The Senior Clinical Analyst and Programmer will lead the programming activities for various purposes including different data listings to be used for data review, Safety Review Listings, Centralized Monitoring Listings and Reports. The Senior Clinical Analyst and Programmer will be responsible to gather, understand and analyze the needs reported by the Data Management (DM) and Risk Based Study Management (RBSM) departments, and to create code to answer these needs within agreed timelines and budget. This person will assist with development and maintenance of optimal strategies to increase productivity and quality, while decreasing cycle times and costs. In addition, the Senior Clinical Analyst and Programmer is required to conduct all these activities in conformance with applicable regulatory requirements, industry guidelines, and Indero standard operating procedures (SOPs) while respecting Indero’s commitment to sponsor’s requirements and timelines. - Create listing specifications based on user requirements mainly from DM and RBSM. - Create SAS Data Review Listings, based on protocol, EDC Database and Data Validation Specs. - Create a library of Manual Data Review Listings. - Create Safety Review Listings. - Actively participate in creating reports and listings to support Centralized Monitoring. - Document changes to code and specifications. - Assist in the development of Standard Operating Procedures (SOPs) related to the implementation of data standards. - Assist with development and maintenance of strategies to increase productivity and quality, while decreasing cycle times and costs. - Serve as a mentor to more junior Analysts and Programmers. Qualifications - A Bachelor of Science degree is required. - Master's degree in Computer Science, Information Technology Systems, Statistics, Engineering, or a related field, an asset. Requirements - At least 10 years of clinical research experience in the biotechnology, pharmacy or CRO industry, including 5 years of SAS programming. - Excellent knowledge of regulatory requirements and the drug development process. - Extended exposure to clinical trial data, SAS data, and database specifications. - SAS certification and/or Advance Programmer experience would be assets. - Very organized and focused on details, with effective project planning and time management skills. - Strong verbal and written communication skills in English. - Ability to work in a high-speed environment with proven agility to juggle and prioritize multiple competing demands. Benefits - Flexible work schedule. - Permanent full-time position. - Ongoing learning and development. Company Description At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities. Indero is a world-renowned expert and clinical research leader in dermatology with more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. - Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. - Our full-service approach provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. - With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. - Indero is committed to providing equitable treatment and equal opportunity to all individuals.

Role Description The Contractual Clinical Research Associate (cCRA) will monitor the progress of clinical studies at investigative sites or remotely, and ensure clinical trials are conducted, recorded, and reported in accordance with the protocol, standard operating procedures (SOPs), ICH-GCP, and all applicable regulatory requirements. This role will be perfect for you if: - You are an experienced CRA with a demonstrated ability to work autonomously to meet quality standards and deadlines. - Focusing on dermatology and developing an expertise in this therapeutic area is interesting to you. - You enjoy working for a mid-sized CRO where your contributions are noticed and valued. Responsibilities - Conducts site qualification, initiation, monitoring, and close-out visits for research sites according to the monitoring plan, Indero and sponsor SOPs, ICH/CGP guidelines and applicable regulations. - Participates in investigators’ meetings. - Prepares site visit reports and follow-up letters to the investigator. - Builds productive relationships with investigators and site staff to achieve study objectives, including patient recruitment targets. - Performs source data verification, ensures on-site study drug storage, dispensing, and accountability, data collection, and regulatory document collection is adequate. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - Senior CRA. Company Description At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Canada.

Role Description The Graphic Designer is responsible for creating high-quality visual communications that support corporate objectives across marketing, communications, business development, operations, and employer branding initiatives. Working closely with subject-matter experts (SMEs), internal stakeholders, and leadership teams, the Graphic Designer transforms complex information into visually compelling and engaging assets that strengthen brand recognition, improve stakeholder engagement, and elevate the organization's professional image. This role requires exceptional design skills, strong visual storytelling capabilities, and a demonstrated ability to leverage artificial intelligence (AI) tools to increase creative output, accelerate production timelines, and continuously enhance design quality. The successful candidate combines creativity, strategic thinking, technological curiosity, and a passion for innovation to deliver modern, impactful communications at scale. Responsibilities - Graphic Design & Visual Communications - Design and produce high-quality visual assets across digital, print, presentation, and multimedia formats. - Transform complex, technical, or text-heavy scientific, medical and clinical content into clear, engaging, visually appealing communications. - Ensure consistency and integrity of the corporate brand across all touchpoints. - Maintain and evolve design standards, creative templates, and visual guidelines. - Marketing & Corporate Communications - Support the creation of visual assets including: - Operational newsletters and stakeholder communications - Corporate presentations and executive decks - Conference and event materials - Trade show booth graphics and signage - Event branding and environmental graphics - Corporate newsletters and publications - Infographics and data visualizations - White papers, reports, and digital publications - Website graphics and landing page assets - Email marketing campaigns - Social media content and digital advertising - Sales and business development collateral - AI, Multimedia & Digital Experiences - Create graphics, animations, videos, and interactive content that enhance audience engagement. - Develop visual concepts that improve the user experience across digital platforms. - Leverage AI-powered creative tools to accelerate content production and improve design quality (ex: MidJourney, NanoBanana Pro, etc.). Qualifications - Bachelor's degree or College Diploma (DEC) with 3 years of related experience in graphic design, visual communications, digital media, marketing, or a related discipline. - Minimum 3 years of experience in graphic design, visual communications, creative services, or a related field. - Fluent in English; French proficiency is an asset. - Strong portfolio demonstrating excellence across multiple design formats and communication channels, including PowerPoint. - Ability to work with a certain level of autonomy while seeking guidance when needed. - Demonstrated experience incorporating AI tools into professional design workflows. - Proficiency with industry-standard creative software and digital design tools. - Strong understanding of branding, typography, layout, visual hierarchy, and user experience principles. - Ability to translate complex information into clear and engaging visual content. - Experience developing templates, design systems, and scalable creative processes. - Strong project management and organizational skills. - Excellent interpersonal and collaboration abilities. - Demonstrates creativity, curiosity, adaptability, and attention to detail. - Ability to thrive in a fast-paced, deadline-driven environment. - Maintains a positive, professional, and customer-service-oriented attitude. Benefits - Flexible work schedule - Permanent full-time position - Company benefits package - Ongoing learning and development - Home-based position

Role Description The bilingual clinical research associate II (CRA II) will monitor the progress of clinical studies at investigative sites or remotely, and ensure clinical trials are conducted, recorded, and reported in accordance with the protocol, standard operating procedures (SOPs), ICH-GCP, and all applicable regulatory requirements. This role will be perfect for you if: - You are an experienced CRA with a demonstrated ability to work autonomously to meet quality standards and deadlines. - Focusing on dermatology and developing an expertise in this therapeutic area is interesting to you. - You enjoy working for a mid-sized CRO where your contributions are noticed and valued. Responsibilities - Conducts site qualification, initiation, monitoring, and close-out visits for research sites according to the monitoring plan, Innovaderm and sponsor SOPs, ICH/CGP guidelines and applicable regulations. - Participates in investigators’ meetings. - Prepares site visit reports and follow-up letters to the investigator. - Builds productive relationships with investigators and site staff to achieve study objectives, including patient recruitment targets. - Performs source data verification, ensures on-site study drug storage, dispensing, and accountability, data collection, and regulatory document collection is adequate. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - B.Sc. in a field relevant to clinical research, nursing degree and/or equivalent experience. - 1-3 years experience in conducting on-site clinical monitoring in the biotechnology, pharmaceutical, and/or contract research organization (CRO) industry. - Experience in dermatology trials. - Experience working in a phase 1 unit or monitoring phase 1 studies an asset. - Good knowledge of ICH/GCP standards and applicable regulatory requirements. - Strong verbal and written communication skills in English. - Ability to prioritize different assignments and work under pressure while maintaining attention to detail and meeting timelines. - Excellent judgement and problem-solving skills. - Travel to research sites approximately 65% of the time. - Excellent knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint). - Experience in dermatology is an asset. Benefits - Flexible work schedule. - Permanent full-time position. - Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities). - Option to work from home anywhere in Canada or from our headquarters in Montreal. - Ongoing learning and development.

Role Description This role combines people leadership and operational delivery, actively contributing to the execution of clinical trial regulatory activities. As a Line Manager & Regulatory Affairs Specialist, the employee will be responsible for overseeing Ethics Committee (EC), Regulatory Authority (RA), and other submissions created within or outside of the company to ensure submissions comply with applicable regulations and contractual timelines are met. The Regulatory Affairs Specialist will provide leadership for assigned projects regarding all regulatory activities that lead to the startup of clinical trials. As Line Management, the employee will be responsible for resource management and team development of direct reports. This role will be perfect for you if: - You have a strong expertise in clinical regulatory affairs within Canada and globally, including hands-on experience with Health Canada, IRB/IEC submissions, and Clinical Trial Applications, ensuring compliance with applicable regulations and timelines. - Proven ability to lead and develop teams while managing operational delivery, including resource allocation, mentoring, performance management, and fostering a collaborative, high-performing environment. - Demonstrated capability to drive regulatory strategy and execution for clinical trial start-up, providing expert guidance to stakeholders, overseeing submission quality, and ensuring efficient coordination of all regulatory activities. More specifically, the Line Manager, Regulatory Affairs/ Regulatory Affairs Specialist must: - Coordinate regulatory timelines and deadlines for all assigned projects planned for RA and EC submissions. - Provide regulatory support and advice to project teams; provide project-specific local submission strategy and technical expertise. - Provide guidance to the client on submissions strategies. - Prepare/review core packages and country packages for submission to RA (initial applications, amendment packages, and notifications) in assigned countries to ensure compliance. - Prepare, manage, and track IRB/IEC submissions (including renewals); act as the primary point of contact for the central IRB/IEC. - Peer review documents and packages prepared by colleagues within the regulatory team. - Review regulatory documents and submissions created outside of the company by subcontractors (e.g., partner CROs, regulatory vendors) to ensure high quality standards before submission to RA and IEC. - Act as the point of contact for regulatory body and IRB/IEC, Sponsors, investigative sites, subcontractors, and local teams for all aspects related to study regulatory submissions. - Develop/review Master Informed Consent Form (ICF), as applicable, and Country ICFs. - Review site-level Informed Consent form documents as needed. - Prepare or review study-specific regulatory documents/forms. - Manage/oversee translations and requests with vendor. - Submit and track SUSARs to RA, EudraVigilance, IRB/IEC, and Investigators, as per study scope. - Perform regulatory review of essential documents and authorize regulatory release prior to the shipment of investigational product to clinical sites. - Review country-specific labelling content for clinical trial drug supplies to ensure conformity with regional regulations requirements. - Participate in Kick-off meetings, client audits, and other project-related meetings according to the company/client needs. - Submit documents to TMF in a timely manner during the trial and ensure the TMF is complete for assigned sections by performing completeness reconciliation. - Communicate activities performed out-of-scope to project team members and provide them with budgeting details related to said activity. - Maintain high level knowledge about regulations in the area of company interest. - Participate in function and/or corporate initiatives and special project assignments. - Support Regulatory Country Intelligence activities. - Communicate/liaise with regulatory agencies/competent authorities and/or other regulatory or functional experts on designated regulatory activities as required. - May provide presentations, training or help to develop tools and processes for the Regulatory Team or other cross-functional teams. Qualifications - Bachelor’s degree (or equivalent) in a scientific discipline. Requirements - 3-5 years in clinical regulatory affairs in the pharmaceutical, biotechnology and/or CRO industry; experience preparing and submitting IRB/IEC packages and/or Clinical Trial Applications. - Working knowledge of applicable regional/national country regulatory guidelines, IRB/IEC regulations. - Knowledge of CTIS on a local and regional level. - Functional staff management experience an asset. - Ability to develop skills of others and motivate team members. - Excellent communication skills. - Excellent knowledge of Microsoft Office suite. - Fluency in English with excellent oral and written skills, required; additional languages represent an asset. - Attention to detail and accuracy in work. - Ability to organize own work, prioritize different assignments, and work under pressure. - Versatile and comfortable in a multitasking environment. - Respect established timelines, expectations, priorities, and objectives. - Good knowledge of good clinical practices, applicable Health Canada and Food and Drug Administration (FDA), and Regulation (EU) No 536/2014. Benefits - Permanent full-time position. - Flexible schedule. - Vacation. - Home-based position. - Ongoing learning and development.

Role Description The Senior Project Manager, Early Phase and Translational Research (Sr. PM, EPTR) oversees and manages domestic, regional and/or international projects. The senior project manager is responsible for developing and managing project teams, communications, risk, scope, schedule, cost, quality, and stakeholders, effectively ensuring that variance from plan is proactively and effectively mitigated and client expectations are met. The Sr. PM, EPTR is expected to have a working knowledge of drug development and clinical trial execution. S/he has overall responsibility for the successful initiation, planning, execution, monitoring, controlling and closure of assigned clinical trials. The Senior Project Manager acts as the main line of communication to relevant stakeholders and provides input to feasibility, study design, budget development and ensures progress reporting (resources, budget and timeline). The Sr. PM, EPTR also acts as a mentor and provides training to other project managers and actively contributes to continuous improvement efforts of the department. - Serves as primary contact for the Sponsor, sites, CRAs, vendors and internal team throughout the study. - Ensures assigned studies are “audit ready” at all times (project team training records, central files, system validation, etc.). - Communicates effectively with sponsors, study team members, functional departments, and senior management. - Serves as escalation point for project issues to internal and external stakeholders, as appropriate. Proactively identify and resolve conflicts. - Proactively manages operational aspects of the clinical trial including trial timelines, budget, resources and vendors. Coordinates tasks and deliverables from all functional departments involved in the project. - Controls the project budget by ensuring that project team member understand the hours allocation for each task and review time billed to the study against the budget to control write-off and identify out of scope activities for change orders. - Provides efficient updates on trial progress to the internal and external stakeholders, with respect to site selection, vendor selection, project plans, trial budget and timeline management, quality standards and risk mitigation. - Aids in development and maintenance of key project performance indicators for client specified metrics, ensuring that the KPIs are within scope of the project contract. - Defines and manages project resource needs and establish succession plans for key team members. - Leads study start-up process, including but not limited to conduct of the Trial Kick-off meeting, the set-up of trial master file (TMF), site selection and finalization of site lists, site activation, management of vendor set up timelines and site contracting and budgeting. - Manages risk and control measures to assure project quality. Escalates issue appropriately to Innovaderm management, quality assurance and sponsor, when required. - Leads client calls, internal work groups, vendor status update meetings. Ensure meeting minutes are completed, distributed to team members and filed in the Trial Master File (TMF) in a timely manner. - Monitors the quality of study deliverables, (including vendor and SubCRO deliverables), addresses quality issues with the appropriate team member and identify opportunities to improve training, execution and quality control across the study team. - Analyzes discrepancies between planned and actual results and participates in the development and implementation of corrective actions to be taken as needed. - Ensures that project specific training matrix is customized to each study and maintained accurate throughout the study. - Ensures all team members including contracted services providers have adequate training on the project by reviewing training records periodically during the trial. - Reviews and approves Indero, site, and vendor responses to quality assurance audits for appropriateness, timeliness and accordance with company SOPs and regulatory requirements. - Ensures that study specific documents and project deliverables (e.g., study plans, protocol, informed consent form, electronic case report form (eCRF), tables/listings/figures (TLFs), clinical study report, etc.) are developed on time and meet study requirements. - Ensures all project level study documentation is filed in the TMF in accordance with company SOPs/all regulatory requirements and provide oversight to the clinical team regarding TMF filing, maintenance and archival procedures. - Provides project status updates to external and internal stakeholders ensuring compliance with the study budget, project scope and timelines and in accordance with applicable standard operating procedures (SOPs), good clinical practices, regulatory and study-specific requirements. - Manages and reports on recruitment status and highlights initiatives needed to mitigate slippage in recruitment timelines. - Participates in the planning and conduct of Investigator’s Meetings. - Collaborates with the Regulatory Affairs group, to ensures submission to central are done on time and collection of required essential documents is complete prior to site initiation and maintained current throughout study duration. Ensures that the Trial Master File (TMF) is complete, accurate, and inspection ready at all times. - Oversees clinical monitoring activities for site qualification, initiation, routine and close-out visits (i.e. project-specific training of CRAs, reviewing monitoring visit reports and follow-up letters, ensuring compliance with monitoring plan, escalation of site-related issues). - Contributes to the development of the Clinical Monitoring Plan. - Prepares and conducts project-specific training for the CRAs; may perform study initiation visits (SIV) for single-site studies. - Develops the annotated site visit reports and monitoring tools such as source data verification worksheets. - May serve as a point of contact for CRAs and Lead CRAs for assigned projects. - Supports the sites and ensures that each site has the necessary material to adequately perform the study (e.g., investigational product, study supplies, special equipment, safety lab kits, etc.). - In collaboration with the data management group, ensures that the CRF complies with the protocol and Sponsor requirements and ensures queries resolution and data review process follow the study timelines until database lock. - Mentors team members. - In collaboration with relevant departments, prepare and deliver presentations for new business as required. - May provide technical, therapeutic and project management expertise in training and process improvement efforts for the department. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - B.Sc. in a related field of study to clinical research. Requirements - At least 7 years industry experience and a minimum of 5 years in Phase I-III clinical trial project management with financial accountability. - Experience leading concurrent multi-centered, multinational clinical trials with budgets in excess of $25M USD. - PMP certification desirable. - Experience in one or more of the following considered an asset: cost management, study start up, regulatory submission, resource management, supervisory experience, CRA, data management, medical writing, or vendor management. - Therapeutic experience managing dermatology trials an asset. - Excellent knowledge of GCP and ICH standards, FDA and local country regulations. - Excellent knowledge of Microsoft Office suite. - Fluency in English with excellent oral and written skills, required. - Bilingualism (English and local language) is an asset. - Ability to work in a team environment and establish good relationships with colleagues and sponsors. - Good problem-solving abilities. - Strong ability to carry out different projects and work under pressure while meeting timelines. - Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines. Benefits - Stimulating work environment. - Attractive advancement opportunities. Company Description Indero is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Indero continues to grow and expand in North America and Europe.

Role Description Projects Managers with experience in Dermatology and/or Rheumatology are crucial to the success of Clinical Trials managed by Indero. They are the main point of contact internally as well as externally, ensuring all activities and deliverables are completed on time, on budget, and as expected. Great project managers go further than creating project plans and following up on tasks. They show leadership to help project teams focus on objectives and deliver results. This role will be perfect for you if: - You want to work for a mid-sized CRO that works on significant multisite trials, including Global Phase III projects. - You are looking to position yourself in an environment where you can grow your career alongside the company. Qualifications - B.Sc. in a relevant discipline. - At least 7 years of industry experience, including a minimum of 5 years leading multi-center clinical trials (phase II-III). - Experience leading concurrent multi-centered clinical trials with budgets in excess of $3M USD. - Experience managing dermatology trials. - Experience managing rheumatology trials is an asset. - Excellent knowledge of GCP and ICH standards, FDA and local country regulations. - Excellent knowledge of Microsoft Office suite. - Fluency in English with excellent oral and written skills, required. - Ability to work in a team environment and establish good relationships with colleagues and sponsors. - Good problem-solving abilities. - Strong ability to carry out different projects and work under pressure while meeting timelines. - Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines. Requirements - Client interactions: - Serve as primary contact for the Sponsor. - Provide efficient and timely updates on trial progress. - Lead client calls effectively. - Project planning: - Oversee and actively participate in the preparation of project deliverables such as study plans, protocol, informed consent form, electronic case report form (eCRF), tables/listings/figures (TLFs), clinical study report. - Participate in the planning and conduct of the Investigator’s Meeting. - Ensure that each site has the necessary material to adequately perform the study (e.g., investigational product, study supplies, special equipment, safety lab kits, etc.). - Quality and risk management: - Ensure assigned studies are “audit ready” at all times. - Monitor the quality of study deliverables, including vendor and SubCRO deliverables, and address issues as they arise. - Manage risk and control measures to assure project quality. - Analyze discrepancies between planned and actual results. - Review and approve responses to quality assurance audits. - Project budget and timelines: - Control the project budget, with particular attention to internal hours allocated to all activities. - Identify out of scope activities for change orders. - Proactively manage operational aspects of the clinical trial including trial timelines, budget, resources, and vendors. - Coordinate tasks and deliverables from all functional departments involved in the project. - Communicate effectively with study team members, functional departments, and senior management. - Manage and report on recruitment status and highlight initiatives needed to meet recruitment timelines. - Project team leadership: - Lead the core project team which may include Associate Project Managers, Project Coordinators, Project Assistants. - Ensure all team members have adequate training on the project. - Work closely with vendors and the following internal teams to ensure all tasks and deliverables are completed on time, according to plans and applicable standards: Site Selection, Regulatory Affairs, Data Management, Clinical Monitoring, Biostatistics, Scientific Affairs. Benefits - Work with brilliant and driven colleagues. - Values of collaboration, innovation, reliability, and responsiveness. - Stimulating work environment and attractive advancement opportunities. - Home-based position in Germany. - Regular travel, which may include overnight trips and/or international travel is required as part of this role. Company Description Indero is a contract research organization (CRO) specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Indero continues to grow and expand in North America and Europe. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Germany.

Role Description Reporting to the AP/AR Manager, the Accounts Receivable Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts receivable team with replacements during vacations/workload peak; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts receivable; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Role Description Reporting to the AP/AR Manager, the Accounts Receivables Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts Receivable team with replacements during vacations/workload peak, requiring full knowledge of all their tasks within the team; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts Receivable, contributing to enhancements of tools, systems, and standardized processes; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts Receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.