Mashreq

• Lead squad activities including sprint planning, backlog grooming, and sprint delivery • Deliver high-quality frontend features for Advanced Analytics and PULSE web applications along with mobile solutions using React Native • Ensure adherence to coding standards, performance optimization, and best practices through code reviews • Leverage Agentic AI tools (code assistants, automated testing, and code generation tools) to accelerate development and improve productivity • Collaborate with cross-functional teams to ensure seamless integration and delivery • Contribute to frontend and mobile architecture and maintain reusable, scalable components • Drive continuous improvement in delivery efficiency and code quality through automation and AI-assisted workflows • Support monitoring and performance tracking of frontend applications using tools like AppDynamics

• Develop and maintain awareness of regulations, standards, and guidance issued by the Central Bank of the UAE (CBUAE). • Assist in interpreting regulatory requirements and communicating them very clearly to relevant units within the Bank. • Support the delivery of regulatory training and awareness initiatives to promote understanding of applicable requirements. • Maintain good knowledge of CBUAE regulations, standards, circulars, and relevant federal laws and directives. • Provide support in offering regulatory guidance and clarifications to business units and support functions. • Support the preparation and delivery of presentations on newly issued regulations and standards. • Assist in assessing financial services activities to determine applicability of regulatory requirements. • Support the execution and tracking of regulatory gap assessments, ensuring updates are maintained accurately. • Identify and document differences between existing and new or updated regulations. • Prepare summaries and basic comparative analyses of regulatory requirements for internal use. • Assist in the dissemination of regulatory notices, circulars, and guidance to stakeholders. • Support tracking of regulatory obligations to ensure requirements are not missed. • Monitor progress of assigned regulatory compliance actions and escalate issues when necessary. • Support the preparation and submission of regulatory reports (regular and ad hoc). • Coordinate with stakeholders to gather inputs required for regulatory submissions. • Assist in reviewing regulatory correspondence for accuracy and consistency. • Support the maintenance and update of Regulatory Compliance policies and procedures. • Assist in delivering regulatory training and awareness sessions. • Provide day-to-day support to team members on regulatory matters when required. • Assist in preparing management reports and MIS related to regulatory compliance activities. • Support documentation of key regulatory developments and themes for internal reporting. • Prepare summaries of CBUAE outreach sessions and meetings for internal circulation. • Assist in Business Impact Analysis (BIA) and Business Continuity Planning (BCP) activities.

• Strategizing, developing, and implementing Data Protection Controls globally • Ensuring compliance with policies & frameworks • Leading Data Protection initiatives and monitoring information security assets

• Identify key social issues that align with the organization's mission and values. • Develop innovative and effective social impact programs to address these identified needs. • Manage all aspects of program implementation, from planning and budgeting to execution and evaluation. • Collaborate with internal teams and external partners to ensure successful program delivery. • Ensure programs adhere to ethical standards and comply with relevant regulations. • Establish and maintain strong governance for social impact initiatives (clear approvals, documentation, and audit trail across grants/donations, sponsorships, and partnerships). • Coordinate partner onboarding and ongoing monitoring (including reputational risk screening, conflict-of-interest checks, and safeguarding considerations) in collaboration with relevant internal functions. • Develop program toolkits (implementation plans, partner reporting templates, evidence requirements, and communications guidelines) to standardize delivery across geographies/teams. • Build and maintain strong relationships with community-based organizations, non-profits, and other stakeholders. • Represent the organization at community events and meetings. • Identify and engage potential partners for collaborative social impact initiatives. • Foster a culture of community engagement within the organization. • Manage grant programs (if applicable), including the application, review, and award process. • Design and manage employee volunteering initiatives (partner identification, annual calendar, participation tracking, and impact reporting). • Ability to independently prioritize workload in dynamic settings, balancing short-term demands with long-term strategic objectives. • Experience supporting and contributing to strategic social priorities, including initiatives related to ESG, sustainability, community impact, or corporate social responsibility. • Strong collaboration skills with a track record of working across cross-functional teams to advance social impact and strategic transformation agendas. • Lead and coordinate end-to-end award submission processes, including content/submission development, stakeholder alignment, documentation collation, and timely submission, ensuring high-quality and compliant entries aligned with evaluation criteria. • Establish a structured partnership management approach (partner scorecards, performance reviews, renewal decisions, and lessons learned). • Develop metrics and indicators to measure the effectiveness of social impact programs. • Collect, analyze, and interpret data to assess program outcomes and impact. • Prepare reports and presentations to communicate program results to internal and external stakeholders. • Use data and insights to inform program improvements and future strategies. • Continuously evaluate program performance and recommend adjustments as necessary. • Build and maintain a structured impact measurement framework (inputs → outputs → outcomes), including baselines, targets, and periodic KPI dashboards. • Ensure evidence and documentation are “assurance-ready” (standardized partner reporting, validation checks, and secure storage of supporting proof). • Translate impact data into clear insights and narratives for leadership updates, external disclosures, and program enhancement decisions. • Contribute to the development of the organization's social impact strategy. • Ensure social impact programs align with overall business goals and objectives. • Research and analyze social trends and best practices to inform strategic decision-making. • Develop annual work plans, budgets, and forecasts for social impact programs. • Maintain a clear annual delivery roadmap for initiatives (themes, flagship programs, partnerships, volunteering), including milestones, dependencies, and resourcing needs. • Coordinate with internal stakeholders to embed social KPIs into broader ESG/CSR reporting requirements where applicable. • Support development of business cases for new initiatives, including expected outcomes, partner models, governance, and budget requirements. • Communicate the organization's social impact work through various channels, including presentations, reports, website content, and social media. • Develop content and messaging to raise awareness of the organization’s social impact work. • Advocate for social change and promote the organization’s commitment to social responsibility. • Build internal awareness for company mission and impact programs. • Ensure communications are accurate, respectful, and compliant (consent for beneficiary stories/images, substantiated claims, and aligned approvals). • Produce executive-ready updates (monthly/quarterly) highlighting progress, outcomes, risks, and planned mitigations. • Coordinate impact storytelling and recognition (internal showcases, partner communications, awards submissions) to strengthen engagement and credibility.

• Develop and maintain awareness of regulations, standards, and guidance issued by the Central Bank of the UAE (CBUAE). • Assist in interpreting regulatory requirements and communicating them clearly to relevant units within the Bank to support compliance. • Contribute to the Regulatory Compliance function by supporting advisory activities, monitoring regulatory gap assessments, and preparing summaries of key regulatory changes for stakeholders. • Support the delivery of regulatory training and awareness initiatives to promote understanding of applicable requirements. • Provide support in offering regulatory guidance and clarifications to business units and support functions. • Support the preparation and delivery of presentations on newly issued regulations and standards. • Assist in assessing financial services activities to determine applicability of regulatory requirements. • Support the execution and tracking of regulatory gap assessments, ensuring updates are maintained accurately. • Identify and document differences between existing and new or updated regulations. • Prepare summaries and basic comparative analyses of regulatory requirements for internal use. • Assist in the dissemination of regulatory notices, circulars, and guidance to stakeholders. • Monitor progress of assigned regulatory compliance actions and escalate issues when necessary. • Support the preparation and submission of regulatory reports (regular and ad hoc).

• Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations

• Responsible and accountable for the respective business/function representing the core banking program. • Perform business analysis to minimize customizations and maximize global consistency and standardization of products across various geographies. • Manage project scope and control changes based on approved requests. • Interact with various disciplinary teams and senior management across departments. • Ensure high financial impact through optimal automation. • Address compliance/risk implications. • Define, design and finalize test cases and test plans for the unit. • Engage with stakeholders across business units and geographies. • Maintain strong project governance for all activities. • Deliver project outcomes as per agreed timelines and costs. • Plan and execute multiple rounds of testing prior to implementation. • Maintain documentation of all processes, including changes. • Adapt Program Management to an Agile Working model. • Develop talent specializing in the new core banking platform for Mashreq. • Align Technology, COEs, Country Ops Heads, PMO, Compliance, Risk, and ISG with challenges and work streams of implementing the Core upgrade. • Develop a comprehensive project plan with a clear RACI matrix. • Utilize strong interpersonal skills to assess problems, analyze options, and navigate diverse perspectives. • Execute the program's strategy, minimizing customization, and adhering to the "hollow the Core" concept within the project timeline. • Provide thought leadership and implement best practices and innovative solutions in banking operations. • Manage a cross-functional team across different locations while ensuring task consistency. • Design processes and controls to ensure on-time and on-budget project delivery within risk tolerances. • Develop/Manage/Provide the business scenarios/vision for Retail Products implementation (including mortgages) and clearly share the acceptance criteria. • Possess adequate/in depth understanding of Retail products (including mortgages), example: elements needed for a loan processing & disbursal. • Ensure/Lead project and comply with regulatory requirements for implementation/transformation of retail products. • Lead/possess understating of Digital journey onboarding/integration/implementation and transformation for retail products with core platforms.

• Overseeing and managing the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions. • Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions. • Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards. • Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise. • Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment. • Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency. • Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.

• Monitor & Control of transactions and fulfill regulatory requirements of the bank and regulatory authorities. • Handling and monitoring Fircosoft System and total control of Referrals /Release of the messages. • Process all transactions with agreed TAT with zero error and as per bank policy and guidelines. • Ensuring completion of daily checklist activity for AM's and ensuring all the tasks are completed without fail. • Manage daily escalations and pass on feedback to users. • Allocation, Preparing reports and conducting reconciliation activity for RFI cases for all location which is UAE and IBG locations (except Egypt and Kuwait). • Review and approve Transactions with 100 % accuracy within the established delivery standards with the agreed operating procedures. • Escalate to compliance team if there is any sanction hit against any individual/entity or country for approval. • Seek updates from compliance team with regards to the sanction screening. • Identify process gaps and recommend system improvements and enhance efficiency to minimize risk and improve delivery standards. • Provide ongoing awareness and training to existing and especially newly joined staff on all applicable internal and external compliance requirements and awareness programs that are to be developed to strengthen understanding of compliance with legal/statutory requirements and corporate policies. • Provide timely and accurate MIS / reports to Unit Manager and other units. Handling and total control of referrals/release the messages to various units. • Ensure that all transactions are processed as per SOP and as per bank policy within agreed TAT and with Zero error/tolerance. Monthly stakeholder meetings.

• End to End Ownership all the applications in the cluster • Sound knowledge of all applications in the cluster • Roadmap for applications in the cluster • Accountable for all the deliveries of projects and URF for the cluster • Accountable for the stability of all applications in the cluster • Troubleshooting and resolution of critical issues on applications within the cluster • Ensure all project milestones are completed within planned Schedule. All projects are delivered within agreed budget with minimum risks • Ensure right level of engagement with architecture • Ensure non-functional requirements are implemented, and for the creation and maintenance of the associated documentation • Prepare root cause analysis of issues and present it to service management • Ensure the solution delivered meet business expectation, derive value and adhere to technology standards • Quality, cost and schedule management of assigned technology projects • Implement change management process for all change deliverables in Technology • Optimized technology solution delivery based on business requirements, existing applications, latest technology trends, total cost to operate, scalability and stability. • Focus on regulatory, control & audit requirements and manage all known risks related to team and projects. • Implement and deliver optimized Technology delivery for all changes working with Business, Technology operations, Technology Architects, ISG and Vendors • Minimize cost on technology deliverables by utilizing existing applications. • Build and maintain strong relationship with business partners across all levels. • Liaise with all functional teams, TOPS and other stakeholders on ensuring smooth closure of issues/concerns raised by business. • Accountable for the appropriateness of technology solutions delivered to assigned business / support units of the bank. • Deliver and support business analysis, solution and UAT management • Implement LEAN practices across Technology solution delivery • Ensure that the management is (at all times) informed of all risks, issues and their status. • Adhere to bank's operational risk policy. • People engagement