Mashreq

Role Description As an Incident Manager in Service Management, you will be responsible for managing incidents as per ITIL process in a 24x7 roster. Your key responsibilities include: - Identifying opportunities to improve process controls and simplify processes. - Ensuring right severity classification of incidents. - Providing appropriate communications to technology and business stakeholders. - Driving faster resolution of incidents. - Maintaining data quality of documenting events. Qualifications - Experience in incident management within a technology service management environment. - Familiarity with ITIL processes and methodologies. - Strong communication skills for stakeholder engagement. - Ability to work in a 24x7 operational environment. Requirements - Proven experience in managing incidents and service availability. - Knowledge of various technology stacks and application usage patterns. - Experience with traditional, scrum, and agile development methodologies. - Familiarity with cloud and on-prem data center management. Benefits - Competitive salary and performance-based incentives. - Comprehensive health and wellness programs. - Opportunities for professional development and training. - Flexible working hours and remote work options.

• The Enterprise Data Platform stream delivers outcomes to help different parts of the bank gain meaningful insights from their Data Assets. • Our core function spans multiple Data Warehouses, Hadoop, Business Intelligence and Analytics Cluster within Information Management. • The work involves providing delivery and support of platforms spanning over Hadoop, DWH, ETL, Reporting & Analytics application landscape. • You will be handling critical applications that influence bank’s management decision making process, regulatory reporting (which can influence financial/non-financial penalties) and operational reporting.

• Solution Delivery Responsible to manage and deliver initiatives including Projects and application enhancements (URFs) for the stream.

• Perform FTP and Treasury processes, collaborating with multiple teams for seamless operations. • Prepare P&L statements and handle all reporting requirements for the funding center. • Automate reports in coordination with IT to improve operational efficiency and reduce manual errors. • Coordinate banking transition efforts for FTP and ALM processes, ensuring a smooth transition. • Play a key role in new management reporting projects, contributing to the development and implementation of efficient reporting systems. • Maintain FTP system configuration in line with the FTP policy, ensuring compliance and accuracy. • Guide and support overseas finance teams in maintaining and managing FTP systems, providing expertise and guidance. • Support other areas of Treasury & Global Markets finance as needed, offering assistance and expertise. • Ensure accurate and timely financial reporting, maintaining high standards of data integrity. • Stay updated with industry trends and best practices, implementing innovative solutions to enhance financial processes.

• Develop and manage Information Security Governance, Risk and Compliance across the organization • Navigate compliance complexities and support compliance with information security requirements • Lead a Center of Excellence in primary focus area • Maintain a GRC roadmap and present progress bi-monthly to the Head of IS GRC

• Lead the development and execution of the Technology Applications audit strategy, focusing on evaluating the effectiveness and efficiency of Technology Applications, Systems, and Processes. • Ensure compliance with regulatory and industry standards, and identify areas for improvement to enhance the overall Technology and Information Security controls within the Bank. • Collaborate with Internal Audit senior management to design a risk-based audit coverage strategy, set audit priorities, and deliver independent evaluations of the technology applications audit process. • Work alongside other audit seniors to provide technological support for comprehensive bank-wide integrated audits. • Recognize emerging risks by engaging with business units to understand organizational changes, and conducting risk assessments in these areas. • Establish the scope and objectives for technology application audits to ensure alignment with industry best practices. • Assess internal controls within critical technology risk domains to guarantee adherence to internal policies and relevant laws and regulations. • Provide guidance to management regarding new developments impacting the portfolio or controls and offer proactive solutions. • Carry out technology audits by examining the design and operational effectiveness of controls, ensuring compliance, and pinpointing weaknesses and vulnerabilities. • Set performance standards and evaluate whether these standards and deadlines are met. • Oversee audit work, ensuring it follows the planned methodology and is completed within the agreed timeframes. • Counsel and guide auditors to ensure that the approved audit objectives are met and adequate coverage is achieved. • Develop team skills by identifying training needs and ensure that subordinates keep abreast of professional developments. • Identify and assess technology-related risk, evaluate the adequacy and effectiveness of internal controls, security measures, and operation resilience, ensuring appropriate controls are in place to mitigate potential risks. • Prepare comprehensive audit reports detailing findings and management action, present audit results to senior management including key risk areas, control deficiencies and opportunities for improvement. • Maintain updated industry knowledge and requirements, ensure that subordinates are kept abreast of professional developments, monitors professional development programs for assigned employees. • Communicate complex technical concepts and audit findings in a clear and concise manner to non-technical stakeholders. • Support the creation of excellence and high performance organization culture by embedding learning and creativity, in order to incorporate agility to accelerate transformation. • Review and assess the adequacy and effectiveness of the bank's IT controls related to advanced digital footprint, including but not limited to, cloud, API, microservices, and emerging technologies.

Role Description - Reporting Balance sheet and PNL for funding center and ALCO. - To perform FTP and ALM processes in coordination with other teams. - To prepare the P&L and handle all reporting requirements of the funding center. - To automate reports in coordination with IT to improve operational efficiency. - To coordinate banking transition effort for FTP and ALM processes and play a key role in the new management reporting projects. - Maintain FTP system configuration in line with the FTP policy. - Guide overseas finance teams for maintain and managing FTP systems. - Keep oversight of key developments/escalations from IBG ALCO. - Monitor recovery plan triggers. - Produce quarterly Net interest margin (NIM) analysis. Company Description The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

• Prepare and ensure timely submission of regulatory reports for Mashreq UAE. • Compute and report key prudential metrics, including Capital Adequacy Ratio (CAR). • Compile and submit regulatory returns for Mashreq subsidiaries to CBUAE.

• Development and maintenance of the applications and processes on Informatica platform. • Enhancing, Supporting, and fixing any issues in the existing application for regulatory reporting. • Enhancing, Supporting, and fixing any issues in the existing regulatory applications. • Deploy bug fixes in test environment and perform SIT. • Troubleshoot and resolve data issues and ETL process failures. • Implement error handling and recovery strategies in ETL processes. • Must be able to create detailed project documentations like FSD, SDD, TDD, Test Cases, Data Mappings for the requirements to develop and maintain proper versioning. • Participate in code reviews and provide constructive feedback to peers. • Will be working on Service tickets and provide resolution of production issues within defined SLA. • Will be responding to the incident/application outages and restore the services. • Ability to analyze the problems and provide Root Cause Analysis for the incidents and implement the same. • Proactively check the server status and make sure the applications / systems are 100% up and running and available for users. • Collaborate with business analysts, data architects, and other stakeholders to understand business requirements and translate them into technical solutions. • Make sure infra components/servers are patched according to patch management cycle. • Make sure needed proactive alerts are identified and configured. • Ability to understand the business requirement and translate it into technical specification and implementation. • Planning and estimation for the projects, change requests etc. and tracking the same. • Prototyping and researching alternative implementation strategies. • Reporting daily call status to Team leads. • Getting the inspections/reviews done as per the plan. • Review/verify production transfer documentation, SOPs back up and roll back plans. • Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.

• Own and lead the bank's RegTech strategy, ensuring alignment with AML and regulatory requirements. • Manage and optimize digital solutions for compliance, improving efficiency and effectiveness. • Provide subject matter expertise in AML and compliance digitization, guiding the team's efforts. • Collaborate with stakeholders to identify and implement cutting-edge digital tools for compliance. • Stay updated with regulatory changes and industry trends, keeping our solutions relevant and effective. • Conduct regular reviews of compliance digitization initiatives, identifying and addressing improvement areas. • Lead and mentor a talented team, fostering their professional growth and development. • Establish strong partnerships with internal and external stakeholders, promoting knowledge sharing. • Ensure data security and integrity within our RegTech solutions, implementing robust data protection measures. • Drive continuous improvement and innovation in our regulatory technology landscape.