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Assistantly

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Client Success, Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Success, Account Manager

Assistantly

• Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows. • Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support. • Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts. • Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues. • Track account health using internal account management tools, logging open issues, statuses, and follow-ups. • Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly. • Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients. • Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned. • Document account processes and client preferences to maintain continuity across the client lifecycle. • Report on account health metrics, escalating at-risk accounts before they churn. • Deliver clear, professional communication across email, chat, and calls with a consistently high service standard.

Job Requirements

  • Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows.
  • Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support.
  • Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts.
  • Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues.
  • Track account health using internal account management tools, logging open issues, statuses, and follow-ups.
  • Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly.
  • Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients.
  • Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned.
  • Document account processes and client preferences to maintain continuity across the client lifecycle.
  • Report on account health metrics, escalating at-risk accounts before they churn.
  • Deliver clear, professional communication across email, chat, and calls with a consistently high service standard.

Benefits

  • Competitive salary
  • Paid US holidays
  • Paid wellness days
  • Health & wellness allowance
  • Monthly profit sharing
  • Long-term placement with real growth
  • Continuous upskilling in AI, Operations, and Leadership
  • Dedicated success coaching and support through Assistantly

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