Role Description The Accounts Receivable Manager (Provider Relations Lead Analyst) is responsible for account receivable activity for a specific Provider Book of Business tied to an account management team. They will be a key partner to the Provider Relations Executive supporting strategic planning to improve provider experience. Ensures timely and accurate claims administration, proactively monitors results, and leverages resources and tools to assist Health Care Providers in managing their accounts receivables. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Regularly meets with assigned Health Care Providers to discuss results, review issue trends, and develop action plans for improvement. Engages matrix partners to achieve service improvements and minimize contract interpretation issues. Communicates and educates internally regarding issues and trends to minimize errors and improve claim accuracy. They monitor contractual performance guarantees and late payment interest to minimize financial impacts. Responsibilities - Serves as a key member of the account management team responsible for Accounts Receivable Management. - Collaborates with Accounts Receivable Manager and matrix partners to identify, resolve and improve Accounts Receivable issues. - Key contributor to the development of the provider strategic plan for an aligned book of business. - Proactively monitors account receivable, performance guarantees and other accounts receivable related issues and communicates results to Accounts Receivable Manager. - Drives root cause analysis, trending related to accounts receivable resolution. - Interacts directly with provider to understand, educate, communicate and resolve accounts receivable issues. - Participates in face to face meetings with Accounts Receivable Manager as needed to act as an accounts receivable Subject Matter Expert. - Manages accounts receivable issues/corrective action plans. - Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause. - Supports service experience review process for specific book of business as defined by the Service Experience Review strategy. - Contributes to market intelligence, documenting and sharing. - Achieves and or exceeds Service Level Agreements. - Responsible for all pre/post contract set up review for assigned book of business. - Responsible for tracking and trending all accounts receivable related issues timely and accurately in appropriate tools. - Ability to read and understand data results. Qualifications - Bachelor’s degree or higher strongly preferred. - 3+ years of experience in claims administration highly preferred. - Advanced knowledge of Proclaim or Facets required (PMHS preferred). - Proficient in Excel and PowerPoint. - Access knowledge helpful. - Experience with provider contracting or loading. - Demonstrated ability to successfully interact with both internal and external customers at all levels. - Demonstrated ability to perform root cause analysis on claims issues. - Demonstrated ability to manage and resolve problems to satisfactory completion. - Project management skills to include time management, task analysis and breakdown and resource utilization. - Strong facilitation and negotiation skills - demonstrated ability to present detailed technical information to a less knowledgeable audience and negotiate resolutions in a mutually beneficial manner to both Cigna and the provider. - Demonstrated ability to see the "big picture" - understand how each phase of the claims payment process affects the end result and provider satisfaction. - Demonstrated ability to handle confrontational situations in a professional manner ending in a better partnership between Cigna and the provider. - Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes. - Some travel may be required. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Requirements - For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

• Monitor AR aging and proactively lead collection efforts across regions • Partner with PMs to resolve billing disputes and remove barriers to payment • Escalate high-risk or delinquent accounts appropriately • Act as a strategic partner to PMs, Area Leaders, and Finance • Partner with Project Accountants and Projects Controls Specialists to ensure accurate invoicing, issue resolution management and maintain mutual payment terms with clients • Track key AR metrics including DSO, aging trends, and unbilled WIP • Provide executive-ready summaries highlighting risks and opportunities • Drive standardization of AR processes across Verdantas utilizing automation and systems enhancements • Ensure compliance with internal controls and audit requirements • Identify and implement process improvements within systems and workflows

• Support the Manager, Accounts Receivable in the development of department team members. • Assist Accounts Receivable Specialists with problematic claims and questions regarding processes. • Implement short- and long-term plans and objectives to improve revenue and denial trends. • Work with insurance companies or government payers to identify reasons for unpaid or denied claims. • Review Leadership No Touch Report to ensure all high dollar accounts are reviewed monthly. • Conduct team huddles to efficiently cover new or evolving training focuses. • Prepare monthly reports as requested. • Ensure adherence to the departmental budget, including overtime. • Maintain and communicate any associate behavior, performance and attendance issues.

• Interact with business customers to resolve outstanding receivable issues • Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement • Make daily business to business collection calls • Conduct account research and analysis • Prepare and maintain various reports • Maintain an accurate aging report • Identify and execute necessary account adjustments • Send aging details to outstanding customers • Responsible for tracking and resolving outstanding payment issues • Provide exceptional customer support while resolving outstanding receivables • Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership) • Record customer interaction details, comments, and complaints within the CRM system • Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards • Actively participate in learning sessions • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures • Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude • Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership • Accept the need for change and adapt positively to internal and external changes • Provide feedback and assistance for processes and procedures for new program implementations