• Interact with business customers to resolve outstanding receivable issues • Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement • Make daily business to business collection calls • Conduct account research and analysis • Prepare and maintain various reports • Maintain an accurate aging report • Identify and execute necessary account adjustments • Send aging details to outstanding customers • Responsible for tracking and resolving outstanding payment issues • Provide exceptional customer support while resolving outstanding receivables • Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership) • Record customer interaction details, comments, and complaints within the CRM system • Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards • Actively participate in learning sessions • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures • Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude • Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership • Accept the need for change and adapt positively to internal and external changes • Provide feedback and assistance for processes and procedures for new program implementations

Role Description The Patient Accounts Representative (Remote) is responsible for assisting patients, clinics, and internal stakeholders with account inquiries, payment processing, and insurance verification. This role ensures accurate and timely resolution of patient financial concerns, including billing questions, payment posting, and claim rebilling, while maintaining compliance with corporate policies and regulatory standards. - Responds to patient inquiries regarding account balances, billing statements, and insurance claims, ensuring timely resolution within two business days. - Processes and posts credit card payments daily, ensuring compliance with company policies and financial controls. - Verifies and updates insurance coverage, confirming patient-provided information before adding coverage in the Athena software and setting claims for rebilling. - Documents inbound and outbound calls in the Athena system maintaining accurate documentation of patient interactions. Logs voicemail on excel spreadsheet for tracking. - Establishes patient payment arrangements in accordance with organizational policies and guidelines. - Processes received mail and correspondence, ensuring account-related documents are handled within two business days. - Closes daily and monthly payment/deposit batches, ensuring reconciliation accuracy and compliance with accounting policies. - Collaborates with internal departments, including billing, revenue cycle, and insurance verification teams, to resolve patient account concerns efficiently. - Assists with financial assistance applications and payment plan inquiries, providing guidance to patients based on eligibility criteria. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred - 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required - 1-3 years of experience in a call center work environment preferred - Experience with Athena software, electronic health records (EHR), and insurance billing systems preferred Requirements - Basic knowledge of medical billing, insurance claims, and patient financial services. - Proficiency in payment processing, account reconciliation, and financial transactions. - Strong attention to detail and ability to review patient accounts for accuracy and compliance. - Excellent verbal and written communication skills, with the ability to explain billing statements and payment options to patients. - Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and healthcare billing software. - Strong problem-solving and organizational skills, with the ability to prioritize tasks and meet deadlines. - Knowledge of HIPAA regulations and ability to maintain patient confidentiality. Benefits - Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. - Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication. - Paid time off - Future Security: 401(k) with matching.

Accounts Receivable Representative (A/R Representative) Location: Kentucky (Remote; must reside in Kentucky or Indiana) Work Arrangement: Remote (Work From Home) Employment Type: Full-Time Work Schedule: 40-hour flexible schedule, first shift Under the direction of the Medical Group’s CBO Supervisors and Managers, the A/R Rep is responsible for CBO related duties such as billing, follow-up, claim edits, credits, provider enrollment review, and other billing-related projects, cash posting and payer underpayment resolution, customer service, and/or administrative functions. Essential Duties: - Consistently manage and prioritize claim edit work queues to ensure all accounts are corrected and submitted timely and accurately. - Review previous notes, correspondence, and document actions taken on account in the Practice Management System. - Follows up on unpaid claims, identifies overpayments, and initiates refunds and adjustment process to ensure accurate and timely submission. - Perform account reconciliations and analysis to ensure accuracy and completeness of invoices. - Maintains working knowledge of payor policies applicable to assigned work group. - Works closely with the supervisor or manager in the department to report denial trends and follow up with the payer. - Works Customer Service inquiries from patients and others to include written requests, emails, and/or answer phones. - Works with all other revenue cycle departments and practices to resolve any outstanding encounters - Maintain productivity and quality standards as set by CBO leadership. - Maintains an acceptable average “Quality Review” score as set by CBO quality and productivity policy. - Maintains an acceptable productivity average of 90% or greater. - Maintains working knowledge of payor policies applicable to assigned work group. - Maintain billing/coding knowledge of assigned specialty and identify trends to report up to leadership. Minimum Education, Experience, Training and Licensures Required - High school graduate or GED certificate required; Associate degree preferred - 3+ years of Ambulatory/Provider Billing in a multi-specialty practice preferred - 1-2 years EPIC Practice Management experience preferred - Proficient with standard Windows applications (e.g., MS Office application suite, advanced skilled using MS Excel functions) - High level proficiency in use of basic computer applications (e.g., Internet Explorer, word processing, email applications) - Advanced keyboarding skills Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Title: Insurance Accounts Receivable Specialist Location: Memphis United States Job Description: Job Category: Billing Services Requisition Number: INSUR001734 - Full-Time - Remote - Locations Showing 1 location Company Headquarters Alpharetta, GA 30009, USA +5 more locations Job Details Description For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart™ at sisfirst.com. This is a fully remote position This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow‑up, denial resolution, and appeal submissions. As we continue to add to our team, this remote position offers the chance to join a collaborative, forward‑moving company where your contributions make a direct impact and your work is truly valued. ESSENTIAL DUTIES/ RESPONSIBILITIES: - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow‑up - Communicate effectively with insurance representatives to resolve claim issues and obtain payment - Apply strong organizational and time‑management skills to prioritize daily workloads and meet deadlines - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts - Work confidently with non‑participating providers and payer guidelines - Maintain a clear understanding of the insurance collection process and apply best practices consistently - Identify issues and resolve problems independently, using sound judgment and attention to detail - Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time EDUCATION DESIRED: High school graduate or GED certification SPECIFIC KNOWLEDGE & SKILLS REQUIRED: - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting - Proficiency with computers and Windows‑based software systems - Strong written and verbal communication skills with excellent command of the English language - Ability to work cooperatively and professionally with teammates, patients, and external partners - Customer‑focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public - Must have a minimum of 50Mbps internet download speed to effectively run SIS BENEFITS: - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance - Vacation/Sick time - 401(k) retirement plan with company match - Paid Holidays - SIS Cares Day We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply. At this time we are unable to sponsor H1B candidates Qualifications Education Preferred High School or better.