• Support the Manager, Accounts Receivable in the development of department team members. • Assist Accounts Receivable Specialists with problematic claims and questions regarding processes. • Implement short- and long-term plans and objectives to improve revenue and denial trends. • Work with insurance companies or government payers to identify reasons for unpaid or denied claims. • Review Leadership No Touch Report to ensure all high dollar accounts are reviewed monthly. • Conduct team huddles to efficiently cover new or evolving training focuses. • Prepare monthly reports as requested. • Ensure adherence to the departmental budget, including overtime. • Maintain and communicate any associate behavior, performance and attendance issues.

• Interact with business customers to resolve outstanding receivable issues • Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement • Make daily business to business collection calls • Conduct account research and analysis • Prepare and maintain various reports • Maintain an accurate aging report • Identify and execute necessary account adjustments • Send aging details to outstanding customers • Responsible for tracking and resolving outstanding payment issues • Provide exceptional customer support while resolving outstanding receivables • Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership) • Record customer interaction details, comments, and complaints within the CRM system • Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards • Actively participate in learning sessions • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures • Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude • Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership • Accept the need for change and adapt positively to internal and external changes • Provide feedback and assistance for processes and procedures for new program implementations

Role Description The Patient Accounts Representative (Remote) is responsible for assisting patients, clinics, and internal stakeholders with account inquiries, payment processing, and insurance verification. This role ensures accurate and timely resolution of patient financial concerns, including billing questions, payment posting, and claim rebilling, while maintaining compliance with corporate policies and regulatory standards. - Responds to patient inquiries regarding account balances, billing statements, and insurance claims, ensuring timely resolution within two business days. - Processes and posts credit card payments daily, ensuring compliance with company policies and financial controls. - Verifies and updates insurance coverage, confirming patient-provided information before adding coverage in the Athena software and setting claims for rebilling. - Documents inbound and outbound calls in the Athena system maintaining accurate documentation of patient interactions. Logs voicemail on excel spreadsheet for tracking. - Establishes patient payment arrangements in accordance with organizational policies and guidelines. - Processes received mail and correspondence, ensuring account-related documents are handled within two business days. - Closes daily and monthly payment/deposit batches, ensuring reconciliation accuracy and compliance with accounting policies. - Collaborates with internal departments, including billing, revenue cycle, and insurance verification teams, to resolve patient account concerns efficiently. - Assists with financial assistance applications and payment plan inquiries, providing guidance to patients based on eligibility criteria. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred - 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required - 1-3 years of experience in a call center work environment preferred - Experience with Athena software, electronic health records (EHR), and insurance billing systems preferred Requirements - Basic knowledge of medical billing, insurance claims, and patient financial services. - Proficiency in payment processing, account reconciliation, and financial transactions. - Strong attention to detail and ability to review patient accounts for accuracy and compliance. - Excellent verbal and written communication skills, with the ability to explain billing statements and payment options to patients. - Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and healthcare billing software. - Strong problem-solving and organizational skills, with the ability to prioritize tasks and meet deadlines. - Knowledge of HIPAA regulations and ability to maintain patient confidentiality. Benefits - Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. - Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication. - Paid time off - Future Security: 401(k) with matching.

Accounts Receivable Representative (A/R Representative) Location: Kentucky (Remote; must reside in Kentucky or Indiana) Work Arrangement: Remote (Work From Home) Employment Type: Full-Time Work Schedule: 40-hour flexible schedule, first shift Under the direction of the Medical Group’s CBO Supervisors and Managers, the A/R Rep is responsible for CBO related duties such as billing, follow-up, claim edits, credits, provider enrollment review, and other billing-related projects, cash posting and payer underpayment resolution, customer service, and/or administrative functions. Essential Duties: - Consistently manage and prioritize claim edit work queues to ensure all accounts are corrected and submitted timely and accurately. - Review previous notes, correspondence, and document actions taken on account in the Practice Management System. - Follows up on unpaid claims, identifies overpayments, and initiates refunds and adjustment process to ensure accurate and timely submission. - Perform account reconciliations and analysis to ensure accuracy and completeness of invoices. - Maintains working knowledge of payor policies applicable to assigned work group. - Works closely with the supervisor or manager in the department to report denial trends and follow up with the payer. - Works Customer Service inquiries from patients and others to include written requests, emails, and/or answer phones. - Works with all other revenue cycle departments and practices to resolve any outstanding encounters - Maintain productivity and quality standards as set by CBO leadership. - Maintains an acceptable average “Quality Review” score as set by CBO quality and productivity policy. - Maintains an acceptable productivity average of 90% or greater. - Maintains working knowledge of payor policies applicable to assigned work group. - Maintain billing/coding knowledge of assigned specialty and identify trends to report up to leadership. Minimum Education, Experience, Training and Licensures Required - High school graduate or GED certificate required; Associate degree preferred - 3+ years of Ambulatory/Provider Billing in a multi-specialty practice preferred - 1-2 years EPIC Practice Management experience preferred - Proficient with standard Windows applications (e.g., MS Office application suite, advanced skilled using MS Excel functions) - High level proficiency in use of basic computer applications (e.g., Internet Explorer, word processing, email applications) - Advanced keyboarding skills Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.