Role Description The Patient Accounts Representative (Remote) is responsible for assisting patients, clinics, and internal stakeholders with account inquiries, payment processing, and insurance verification. This role ensures accurate and timely resolution of patient financial concerns, including billing questions, payment posting, and claim rebilling, while maintaining compliance with corporate policies and regulatory standards. - Responds to patient inquiries regarding account balances, billing statements, and insurance claims, ensuring timely resolution within two business days. - Processes and posts credit card payments daily, ensuring compliance with company policies and financial controls. - Verifies and updates insurance coverage, confirming patient-provided information before adding coverage in the Athena software and setting claims for rebilling. - Documents inbound and outbound calls in the Athena system maintaining accurate documentation of patient interactions. Logs voicemail on excel spreadsheet for tracking. - Establishes patient payment arrangements in accordance with organizational policies and guidelines. - Processes received mail and correspondence, ensuring account-related documents are handled within two business days. - Closes daily and monthly payment/deposit batches, ensuring reconciliation accuracy and compliance with accounting policies. - Collaborates with internal departments, including billing, revenue cycle, and insurance verification teams, to resolve patient account concerns efficiently. - Assists with financial assistance applications and payment plan inquiries, providing guidance to patients based on eligibility criteria. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred - 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required - 1-3 years of experience in a call center work environment preferred - Experience with Athena software, electronic health records (EHR), and insurance billing systems preferred Requirements - Basic knowledge of medical billing, insurance claims, and patient financial services. - Proficiency in payment processing, account reconciliation, and financial transactions. - Strong attention to detail and ability to review patient accounts for accuracy and compliance. - Excellent verbal and written communication skills, with the ability to explain billing statements and payment options to patients. - Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and healthcare billing software. - Strong problem-solving and organizational skills, with the ability to prioritize tasks and meet deadlines. - Knowledge of HIPAA regulations and ability to maintain patient confidentiality. Benefits - Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. - Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication. - Paid time off - Future Security: 401(k) with matching.

• Process accounts receivable payments and adjustments • Research and resolve AR discrepancies promptly • Follow up on outstanding/aged receivables • Maintain organized AR documentation • Identify opportunities to improve AR processes • Have proven experience with hospital inpatient, outpatient, CAH, Method I & II, RHC, and Provider-based billing and AR follow-up knowledge • Have a solid understanding of billing regulations related to Medicare and Medicare Advantage • Be able to function independently to complete timely and thorough follow-up on unresolved hospital and physician claims • Have strong proficiency in managing RTP and denied claims • Have a strong proficiency in preparing and submitting appeals and reconsiderations to health plans • Adapt quickly to proprietary tools and technology

• Ensure the accuracy and integrity of receivables accounts through timely reconciliations • Perform monthly reconciliations for various non-dealer accounts • Publish dealer statements and process electronic funds transfers • Collect overdue amounts from dealer and non-dealer accounts • Prepare and deliver monthly AR Securitization reports • Maintain accurate financial records and support the financial health of the organization

• Process/post AR from all assigned payers within the expected Turnaround Time • Post AR and electronic remittance from private and government payers into the billing system • Research payer websites to obtain posting backup • Post electronic reports, macros and tools to balance files with money received • Identify issues and trends with assigned payers • Ensure aged accounts receivable is handled according to Standard Operating Procedure • Communicate with leadership and partner teams to ensure accurate and timely processing of remittance