TreviPay

Role Description - Must exemplify TreviPay Mission and Values. - Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). - Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer service. - Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). - Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. - Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. - Welcome change and adapt positively to internal and external changes as well as driving change as needed. - Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. - Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.). - Complete assigned learning before the due date while actively participating in learning sessions. - Perform other duties as assigned by leadership. Qualifications - Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience. - Minimum two years of customer support experience with heavy inbound call volume. - Motivated and enthusiastic with a desire to be in Customer Success. - Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders. - Ability to skillfully manage challenging customer situations. - Coachable with ability to improve performance based on feedback. - Proficient with Outlook, Word, and Excel. - Ability to work in a team and independent environment. - Ability to consistently meet expectations in an ever-changing environment. - Professional written and verbal communication skills. - Bilingual - Fluent Spanish & English (Written & Verbal). Core Competencies - Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others. - Active Listening - Authentic - Change Agent - Confidence - Display Mindfulness - Embrace Empathy - Flexible - Forward Thinking (Critical, Analytical, Creative) - Helpful - Highly Responsive - Positive Attitude - Positive Body Language - Resourceful - Team Mindset - Tone of Voice - Trustworthy Benefits - Work in a friendly and caring company where teamwork is key. - Work with skilled people that are invested in your success and growth. - Remote working is the new normal with flexible work options and paid holidays. - Competitive salary with a comprehensive benefits package starting day one. - Work in a fun environment that promotes creative thinking and a positive attitude. - Career development opportunities. - An open-door policy which means your voice will always be heard. - A robust Employee Referral program.

• Develop statistical models and other types of predictive models as appropriate to improve our risk position (both fraud and credit), pricing strategies, and profitability. • Support the creation of a Model Development Framework, documenting the approach the Risk Management team will use so that we incorporate a consistent, stable modeling process at Trevipay • Monitor the results of risk and pricing strategies by evaluating performance relative to expectations. • Analyze customer usage, competitor pricing and market trends to increase market share and profitability. • Access, cleanse, and analyze relevant internal and external data to support the creation, monitoring, and improvement of effective B2B credit risk management and pricing strategy techniques across new account origination and existing account management. • Develop/enhance the Portfolio Risk Assessment reporting package detailing Key Risk Indicators, trends, and projections for presentation to the executive leadership team. • Deliver and communicate high quality data-driven analyses to key stakeholders and senior management that provide key insights leading to actionable results. • Conduct data exploration, data validation, and data audits to identify and address data quality issues and recommend improvements. • Support Engineering and Product teams with resolution of roadblocks and interdependencies. • Support internal/external Data Scientists with subject matter expertise and clean, actionable datasets for the growth of predictive and advanced analytical capabilities.

Learning & Development Specialist I Location: 6450 Sprint Pkwy, Overland Park, KS 66211 Full-Time Regular Hybrid Job Description TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. The Learning & Development Specialist I plays a key role in delivering and supporting impactful training and leadership development programs. This role partners closely with L&D teams and stakeholders to ensure programs are well-coordinated, effectively executed, and consistently maintained. In addition to facilitating training, the Specialist supports global onboarding efforts, contributes to the development and upkeep of learning materials, and helps drive the day-to-day operations that keep training initiatives running smoothly. Principal Duties & Responsibilities - Maintain, update, and revise learning and development documents and supplemental materials as needed. - Deliver, monitor, and assess training effectiveness through the performance of learners and other methodologies. - Effectively utilize formal and informal assessments to adjust in-class activities, guide next steps, and address learning gaps on the spot. - Facilitate and coordinate New Hire Orientation for employees in the Europe region as needed. - Support trainers and program owners by preparing, refining, and organizing training materials and learning assets needed for delivery - Coordinate administrative functions necessary to deliver and document training programs. Required Qualifications - At least 1 year of previous learning and development experience or other related experience. - Proficiency with core workplace technology tools, including Microsoft Outlook, Teams, Word, PowerPoint, and Excel. - Exposure to or interest in learning and development authoring tools (e.g., presentation, content creation, or learning asset tools). - Basic understanding of learning and development processes and practices for adults. - Ability to work occasional early-morning hours (starting approximately 5am or 6am CT) to facilitate New Hire Orientation for the Europe/Netherlands region and any additional training needs. - Ability and willingness to contribute to the creation and ongoing maintenance of training and learning materials. - Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. - Ability to assess learning and development needs and objectives, use various techniques for knowledge and skill-building. - Strong orientation toward working collaboratively with equal comfort working independently. - Basic project management and execution skills, with a strong ability to multi-task and handle multiple priorities in an ever-changing environment. - Demonstrates curiosity and a willingness to learn new tools and approaches, including emerging technologies such as AI, to improve workflows, content creation, and training support. - Open to experimenting with new methods and adapting processes to increase efficiency and effectiveness. Why you will love working at TreviPay · Competitive salary · Paid parental leave · Generous paid time off · Medical, dental, vision, FSA, Life/AD&D, long and short term disability · 401K matching · Employee referral program At TreviPay we believe: · in saying yes to unique and challenging requirements · empowered team members are creative team members · our products make the customer’s day just a little bit better · work/life balance makes us all more effective TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively • Maintain past-due rate below departmental threshold and consistently achieve productivity targets • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Demonstrate the ability to solve for root cause, helping to set customers up for future success

• Own and close new enterprise-level opportunities within a defined territory • Drive net-new logo acquisition through proactive outbound efforts (cold outreach, events, networking) • Lead complex sales cycles (6–12 months), partnering cross-functionally with internal stakeholders to win deals • Engage C-level decision-makers, building business cases and aligning solutions to strategic priorities • Develop and execute territory plans to build and maintain a strong pipeline • Navigate and influence large buying groups, including finance, operations, IT, and procurement • Negotiate and execute contracts to successful close

• Bridge the gap between data engineering and analytics team • Transform raw data into scalable, trusted datasets • Deliver high-impact analytics solutions through modern BI visualization platform • Leverage cloud data platform • Design, build, and maintain scalable data models (dimensional, star/snowflake schemas) • Develop and optimize SQL / PL-SQL transformations for analytics consumption • Implement and manage semantic layers to standardize business logic and metrics • Ensure data quality, consistency, and governance across datasets • Develop and maintain dashboards, liveboards, and search-driven analytics (preferably in ThoughtSpot) • Translate business requirements into intuitive, self-service analytics solutions • Partner with stakeholders to define KPIs, metrics, and reporting standards • Work within Snowflake for data modeling, performance tuning, and cost optimization • Collaborate with data engineering teams on data pipelines and ingestion frameworks • Optimize query performance and warehouse utilization • Support embedded analytics use cases (APIs, SDKs, or iframe-based integrations) • Enable external and internal users with governed, scalable analytics access • Drive adoption of BI tools through best practices and training • Define and enforce standards for data modeling, naming conventions, and metric definitions • Contribute to data cataloging and documentation

• Help build and evolve core B2B billing and payments platform • Design scalable APIs • Build intuitive user experiences • Contribute to modern, cloud‑native systems that power real‑world financial products used globally

• Transform raw data into scalable, trusted datasets • Deliver high-impact analytics solutions through our modern BI visualization platform • Design, build, and maintain scalable data models (dimensional, star/snowflake schemas) • Develop and optimize SQL / PL-SQL transformations for analytics consumption • Implement and manage semantic layers to standardize business logic and metrics • Ensure data quality, consistency, and governance across datasets • Develop and maintain dashboards, liveboards, and search-driven analytics (preferably in ThoughtSpot) • Translate business requirements into intuitive, self-service analytics solutions • Partner with stakeholders to define KPIs, metrics, and reporting standards • Work within Snowflake for data modeling, performance tuning, and cost optimization • Collaborate with data engineering teams on data pipelines and ingestion frameworks • Optimize query performance and warehouse utilization • Support embedded analytics use cases (APIs, SDKs, or iframe-based integrations) • Enable external and internal users with governed, scalable analytics access • Drive adoption of BI tools through best practices and training • Define and enforce standards for data modeling, naming conventions, metric definitions • Contribute to data cataloging and documentation

Deliver exceptional customer support via phone and email, manage inquiries related to billing and payments, and accurately document interactions while meeting performance metrics and resolving customer issues with professionalism and empathy.

Accounts Receivable Specialist II Overland Park, KS Client AR / Full-Time Regular / Hybrid At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.     Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.    The Client Accounts Receivable Specialist II plays a key role in delivering a high‑quality payment experience for TreviPay’s B2B customers. This position supports accounts receivable and collection efforts by partnering closely with clients and internal teams to resolve inquiries, manage outstanding invoices, and ensure timely, accurate payment processing. Ideal for someone early in their career, this role offers hands‑on experience in customer service, financial operations, and problem‑solving within a collaborative, fast‑paced environment focused on excellence, accountability, and continuous improvement.   Duties and Responsibilities   o   Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts  o   Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders  o   Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries  o   Meet/exceed departmental KPI's (past-due rate, 60+%)   o   Demonstrate the ability to meet/exceed both quality and productivity performance expectations  o   Respond to customer/client inquiries in an accurate and timely manner   o   Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed   o   Demonstrate the ability to solve for root cause, helping to set customers up for future success  o   Manage relationships with large, strategically significant customers requiring frequent contact and a strong partnership  o   Demonstrate proficiency in solving complex problems by both identifying root cause and independently taking steps to resolve the issue and prevent future occurrences   o   Perform adhoc account reconciliations to help determine if payment application or large-scale reconciliation is necessary  o   Provide customers/clients with guidance on how to streamline their processes for operational efficiency  o   Facilitate/lead conference calls with stakeholders as needed   o   Participate in projects designed to improve organization processes or improve efficiencies   o   Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures  o   Available to pivot to both other programs, teams, and markets as needed    Qualifications  Competencies/Skills  o   Ability to multi-task and make routine decisions    o   Ability to work quickly and accurately simultaneously   o   Ability to meet deadlines   o   Customer-centric focus and professional demeanor    o   Strong communication skills including writing, speaking and active listening    o   Positive attendance, dependability, and reliability    o   Proven ability to assess, prioritize, and balance daily workload  o   Attention to detail   o   Listens with empathy  o   Good problem-solving and critical-thinking skills   o   Good analytical skills   o   Proficient in Microsoft Office Suite, with strong skills in Excel and Word    Years of Experience  o   1-3 years of experience preferred    Education o   High School/ College/ Bachelor Degree preferred  Why you will love working at TreviPay ·       Competitive salary ·       Paid parental leave ·       Generous paid time off ·       Medical, dental, vision, FSA, Life/AD&D, long and short term disability ·       401K matching ·       Employee referral program   At TreviPay we believe: ·       in saying yes to unique and challenging requirements ·       empowered team members are creative team members ·       our products make the customer’s day just a little bit better ·       work/life balance makes us all more effective   TreviPay is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants.   Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.