TreviPay

• Develop, maintain and grow existing client relationships • Lead strategic planning efforts • Meet or exceed revenue and profitability objectives for each program under care • Serve as the strategic lead for their programs • Establish relationships internally with other departments in the organization and maintain in-depth knowledge of TreviPay offering • Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining working revenue forecast • Derive Strategic Account Plans from client’s Go to Market / commercial strategies • Lead day-to-day management and optimization of program growth plans • Attend and/or lead conference calls with client sales teams as needed to support transparency within the end user pipeline • Develop presentations as needed (for end user training, conferences, internal updates, etc.) • Lead proposal development, contract negotiation, and business issue preparation for new territory expansions • Monitor and maintain the working relationship between TreviPay and the client • Maintain a program of continuous improvement • Manage a complex web of relationships with key stakeholders, up to the C-suite • Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization • Up to 30% international travel

• Evaluate international, multi-industry commercial credit applicants for creditworthiness, assessing complex financial documents, industry/country risks, and payment behavior profiles. • Leverage internal and external data to assess risk and creditworthiness. • Provide structure and decision recommendations within stated risk appetite. • Hold a level of credit approval authority and occasionally interact directly with applicants. • Work independently without direct supervision. • Communicate efficiently and effectively with senior management to elevate credit issues. • Help drive and support innovation and continuous efficiency improvement.

• Interact with business customers to resolve outstanding receivable issues • Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement • Make daily business to business collection calls • Conduct account research and analysis • Prepare and maintain various reports • Maintain an accurate aging report • Identify and execute necessary account adjustments • Send aging details to outstanding customers • Responsible for tracking and resolving outstanding payment issues • Provide exceptional customer support while resolving outstanding receivables • Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership) • Record customer interaction details, comments, and complaints within the CRM system • Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards • Actively participate in learning sessions • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures • Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude • Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership • Accept the need for change and adapt positively to internal and external changes • Provide feedback and assistance for processes and procedures for new program implementations

• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.). • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively • Maintain past-due rate below departmental threshold and consistently achieve productivity targets • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Demonstrate the ability to solve for root cause, helping to set customers up for future success

• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer service. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.) • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

• Develop statistical models and other types of predictive models as appropriate to improve our risk position (both fraud and credit), pricing strategies, and profitability. • Support the creation of a Model Development Framework, documenting the approach the Risk Management team will use so that we incorporate a consistent, stable modeling process at Trevipay • Monitor the results of risk and pricing strategies by evaluating performance relative to expectations. • Analyze customer usage, competitor pricing and market trends to increase market share and profitability. • Access, cleanse, and analyze relevant internal and external data to support the creation, monitoring, and improvement of effective B2B credit risk management and pricing strategy techniques across new account origination and existing account management. • Develop/enhance the Portfolio Risk Assessment reporting package detailing Key Risk Indicators, trends, and projections for presentation to the executive leadership team. • Deliver and communicate high quality data-driven analyses to key stakeholders and senior management that provide key insights leading to actionable results. • Conduct data exploration, data validation, and data audits to identify and address data quality issues and recommend improvements. • Support Engineering and Product teams with resolution of roadblocks and interdependencies. • Support internal/external Data Scientists with subject matter expertise and clean, actionable datasets for the growth of predictive and advanced analytical capabilities.

Learning & Development Specialist I Location: 6450 Sprint Pkwy, Overland Park, KS 66211 Full-Time Regular Hybrid Job Description TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. The Learning & Development Specialist I plays a key role in delivering and supporting impactful training and leadership development programs. This role partners closely with L&D teams and stakeholders to ensure programs are well-coordinated, effectively executed, and consistently maintained. In addition to facilitating training, the Specialist supports global onboarding efforts, contributes to the development and upkeep of learning materials, and helps drive the day-to-day operations that keep training initiatives running smoothly. Principal Duties & Responsibilities - Maintain, update, and revise learning and development documents and supplemental materials as needed. - Deliver, monitor, and assess training effectiveness through the performance of learners and other methodologies. - Effectively utilize formal and informal assessments to adjust in-class activities, guide next steps, and address learning gaps on the spot. - Facilitate and coordinate New Hire Orientation for employees in the Europe region as needed. - Support trainers and program owners by preparing, refining, and organizing training materials and learning assets needed for delivery - Coordinate administrative functions necessary to deliver and document training programs. Required Qualifications - At least 1 year of previous learning and development experience or other related experience. - Proficiency with core workplace technology tools, including Microsoft Outlook, Teams, Word, PowerPoint, and Excel. - Exposure to or interest in learning and development authoring tools (e.g., presentation, content creation, or learning asset tools). - Basic understanding of learning and development processes and practices for adults. - Ability to work occasional early-morning hours (starting approximately 5am or 6am CT) to facilitate New Hire Orientation for the Europe/Netherlands region and any additional training needs. - Ability and willingness to contribute to the creation and ongoing maintenance of training and learning materials. - Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. - Ability to assess learning and development needs and objectives, use various techniques for knowledge and skill-building. - Strong orientation toward working collaboratively with equal comfort working independently. - Basic project management and execution skills, with a strong ability to multi-task and handle multiple priorities in an ever-changing environment. - Demonstrates curiosity and a willingness to learn new tools and approaches, including emerging technologies such as AI, to improve workflows, content creation, and training support. - Open to experimenting with new methods and adapting processes to increase efficiency and effectiveness. Why you will love working at TreviPay · Competitive salary · Paid parental leave · Generous paid time off · Medical, dental, vision, FSA, Life/AD&D, long and short term disability · 401K matching · Employee referral program At TreviPay we believe: · in saying yes to unique and challenging requirements · empowered team members are creative team members · our products make the customer’s day just a little bit better · work/life balance makes us all more effective TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively • Maintain past-due rate below departmental threshold and consistently achieve productivity targets • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Demonstrate the ability to solve for root cause, helping to set customers up for future success

• Own and close new enterprise-level opportunities within a defined territory • Drive net-new logo acquisition through proactive outbound efforts (cold outreach, events, networking) • Lead complex sales cycles (6–12 months), partnering cross-functionally with internal stakeholders to win deals • Engage C-level decision-makers, building business cases and aligning solutions to strategic priorities • Develop and execute territory plans to build and maintain a strong pipeline • Navigate and influence large buying groups, including finance, operations, IT, and procurement • Negotiate and execute contracts to successful close