• Serve as the system administrator and super user of all CX systems and platforms — designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency • Manage the CX tech stack — Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA). • Measure AI tool performance across CX — track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership • Evaluate CX processes based on operational data — identifying bottlenecks, manual work, and throughput constraints — and present recommendations to CX leadership for approval to build and implement solutions. • Build and maintain automated dashboards and reporting for CX leadership — team performance, partner health, ticket trends, SLA compliance, and operational KPIs • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis • Generate data-driven insights for QBRs, executive reviews, and board-level reporting • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps • Deliver regular performance reporting that supports executive alignment and strategic planning • Enhance and manage the partner health scoring methodology — ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends — ensuring the right data is accessible and structured to surface growth and retention opportunities • Maintain the operational cadence of CX — recurring reports, metric reviews, process documentation, and operational housekeeping • Execute on strategic initiatives directed by CX leadership — from new tool rollouts to process redesigns to cross-functional projects • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment

• Designing and implementing standard operating procedures (SOPs) to improve productivity across the division. • Supporting the planning and execution of projects and strategic initiatives. • Delivering training and guidance to team members on operational processes and best practices. • Developing and maintaining efficient workflows to support operational outcomes and informed decision-making. • Enhancing internal and partner training programs by refining procedures, tools, and best practices. • Conducting financial analysis and preparing regular reports. • Managing and optimizing order processing and fulfillment.

• Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners • Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency • Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment • Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles • Support customer trust reviews, due diligence activities, and regional customer trust escalations • Track and report on regional assurance performance metrics • Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness • Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time • Perform periodic gap assessments against relevant frameworks and contribute to remediation planning • Support GDPR and regional regulatory compliance requirements • Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders • Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities • Contribute to risk reporting and escalate issues to team leadership as appropriate • Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule • Complete vendor security assessments received from Absolute’s own suppliers and partners • Track remediation of identified vendor issues and maintain vendor assurance records • Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs • Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates • Support AI-assisted workflows and operational efficiency initiatives • Drive regional process improvement initiatives and maintain operational metrics and reporting

Role Description GetQuorum is looking for a passionate and dynamic Virtual Meeting Moderator who brings their dedication and motivation to help provide great service to our clients. - Moderate virtual meetings, using the Zoom Webinar product - Execute real-time voting using GetQuorum’s proprietary software - Scrutinize voting results - Facilitate efficient question and answer periods - Participate in the organization and logistical preparation of virtual meetings with GQ team members and clients - Document essential meeting notes - Ensure client success Qualifications - Competency with the Zoom platform, specifically the webinar application - Moderate technical knowledge - Experience with moderation or hosting either online or in person - Public speaking experience, strong communication skills - Ability to work well under pressure - Strong Customer Service ethos - Ability and willingness to learn new material and technical knowledge - College, university, or other post-secondary education Requirements - Basic knowledge of Excel or similar software - Minimum 50 WPM typing speed - Prior SaaS experience - Understanding of the Annual General Meeting process, preferably in the Condominium Corporation business - Hard wired, high-speed internet of no less than 150 Mbps - Two computer monitors - Wired headset (no Bluetooth) - Quiet, private working space - Computer or Laptop - HD video camera Benefits - Competitive compensation based on experience: $20 - $30 per hour - Supportive and dynamic team - Fully remote - Contracted position - Work hours are not fixed and can vary between approximately 5-10 PM EST, Monday to Friday Company Description GetQuorum is a Toronto-based technology company that hosts virtual annual general meetings and electronic voting platform-as-a-services tailored to the condominium markets in Ontario, Alberta, Florida, and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. - We have a great, close-knit team – we work hard and have fun together. - We live our company values, which include but are not limited to: - Service: Providing a quality experience to the clients we serve - Integrity: Following your inner moral compass, even if it leads you down a path paved with tough choices. - Accountability: Handling mistakes with integrity. - Dedication: Proactively seeking out learning opportunities and maintaining a positive attitude. - Respect: Encouraging coworkers to express themselves and share their opinions and ideas.