Payabli logo
Payabli

The next-generation payments infrastructure for software companies to quickly and easily embed and monetize payments.

CX Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishTableau

Job Description

CX Operations Manager

Payabli

• Serve as the system administrator and super user of all CX systems and platforms — designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency • Manage the CX tech stack — Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA). • Measure AI tool performance across CX — track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership • Evaluate CX processes based on operational data — identifying bottlenecks, manual work, and throughput constraints — and present recommendations to CX leadership for approval to build and implement solutions. • Build and maintain automated dashboards and reporting for CX leadership — team performance, partner health, ticket trends, SLA compliance, and operational KPIs • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis • Generate data-driven insights for QBRs, executive reviews, and board-level reporting • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps • Deliver regular performance reporting that supports executive alignment and strategic planning • Enhance and manage the partner health scoring methodology — ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends — ensuring the right data is accessible and structured to surface growth and retention opportunities • Maintain the operational cadence of CX — recurring reports, metric reviews, process documentation, and operational housekeeping • Execute on strategic initiatives directed by CX leadership — from new tool rollouts to process redesigns to cross-functional projects • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment

Job Requirements

  • 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles, preferably in payments, fintech, or B2B SaaS
  • Proven track record of building dashboards, reports, and operational infrastructure that drive decision-making
  • Strong analytical skills — comfortable with data architecture, trend analysis, and translating data into actionable insights
  • Experience implementing and migrating CX tools and platforms (Preferably Intercom)
  • Experience as a system administrator or super user of CX or support platforms (CRM, ticketing systems, analytics platforms) (Preferably Intercom)
  • Proficiency with data and reporting tools — Excel/Sheets at an advanced level, plus experience with BI tools (Looker, Tableau, Metabase, or similar)
  • Experience designing and optimizing workflows and processes in a fast-paced, scaling environment
  • Strong communication skills — ability to present data clearly to leadership and translate operational needs across technical and non-technical teams
  • Self-starter mentality with the ability to work independently, manage competing priorities, and build systems from the ground up

Benefits

  • Competitive salary
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO and paid parental leave
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs

Related Categories

Related Job Pages

More Operations Jobs

Full TimeRemoteTeam 10,001+Since 1843H1B No Sponsor

• Designing and implementing standard operating procedures (SOPs) to improve productivity across the division. • Supporting the planning and execution of projects and strategic initiatives. • Delivering training and guidance to team members on operational processes and best practices. • Developing and maintaining efficient workflows to support operational outcomes and informed decision-making. • Enhancing internal and partner training programs by refining procedures, tools, and best practices. • Conducting financial analysis and preparing regular reports. • Managing and optimizing order processing and fulfillment.

Maryland
$45.7K - $73.6K / year
Absolute Security logo

International Trust Operations Manager

Absolute Security

Absolute Security is the leader in enterprise Cyber Resilience

Operations4 days ago
Full TimeRemoteTeam 501-1,000Since 1993H1B Sponsor

• Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners • Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency • Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment • Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles • Support customer trust reviews, due diligence activities, and regional customer trust escalations • Track and report on regional assurance performance metrics • Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness • Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time • Perform periodic gap assessments against relevant frameworks and contribute to remediation planning • Support GDPR and regional regulatory compliance requirements • Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders • Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities • Contribute to risk reporting and escalate issues to team leadership as appropriate • Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule • Complete vendor security assessments received from Absolute’s own suppliers and partners • Track remediation of identified vendor issues and maintain vendor assurance records • Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs • Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates • Support AI-assisted workflows and operational efficiency initiatives • Drive regional process improvement initiatives and maintain operational metrics and reporting

Ireland

Virtual Meeting Moderator

GetQuorum

GetQuorum is a Toronto-based technology company that hosts virtual annual general meetings and electronic voting platform-as-a-services tailored to the condominium markets in Ontario, Alberta, Florida, and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. We have a great, close-knit team – we work hard and have fun together. We live our company values, which include but are not limited to: Service: Providing a quality experience to the clients we serve Integrity: Following your inner moral compass, even if it leads you down a path paved with tough choices. Accountability: Handling mistakes with integrity. Dedication: Proactively seeking out learning opportunities and maintaining a positive attitude. Respect: Encouraging coworkers to express themselves and share their opinions and ideas.

Operations5 days ago

Role Description GetQuorum is looking for a passionate and dynamic Virtual Meeting Moderator who brings their dedication and motivation to help provide great service to our clients. - Moderate virtual meetings, using the Zoom Webinar product - Execute real-time voting using GetQuorum’s proprietary software - Scrutinize voting results - Facilitate efficient question and answer periods - Participate in the organization and logistical preparation of virtual meetings with GQ team members and clients - Document essential meeting notes - Ensure client success Qualifications - Competency with the Zoom platform, specifically the webinar application - Moderate technical knowledge - Experience with moderation or hosting either online or in person - Public speaking experience, strong communication skills - Ability to work well under pressure - Strong Customer Service ethos - Ability and willingness to learn new material and technical knowledge - College, university, or other post-secondary education Requirements - Basic knowledge of Excel or similar software - Minimum 50 WPM typing speed - Prior SaaS experience - Understanding of the Annual General Meeting process, preferably in the Condominium Corporation business - Hard wired, high-speed internet of no less than 150 Mbps - Two computer monitors - Wired headset (no Bluetooth) - Quiet, private working space - Computer or Laptop - HD video camera Benefits - Competitive compensation based on experience: $20 - $30 per hour - Supportive and dynamic team - Fully remote - Contracted position - Work hours are not fixed and can vary between approximately 5-10 PM EST, Monday to Friday Company Description GetQuorum is a Toronto-based technology company that hosts virtual annual general meetings and electronic voting platform-as-a-services tailored to the condominium markets in Ontario, Alberta, Florida, and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. - We have a great, close-knit team – we work hard and have fun together. - We live our company values, which include but are not limited to: - Service: Providing a quality experience to the clients we serve - Integrity: Following your inner moral compass, even if it leads you down a path paved with tough choices. - Accountability: Handling mistakes with integrity. - Dedication: Proactively seeking out learning opportunities and maintaining a positive attitude. - Respect: Encouraging coworkers to express themselves and share their opinions and ideas.

EST (UTC-5)
$20 - $30 / hour
Full TimeRemoteTeam 51-200

Role Description The Provider Operations Associate plays a critical role in ensuring that healthcare providers are appropriately onboarded, maintain compliance, and operate efficiently within the healthcare organization. They contribute to the delivery of high-quality healthcare services by managing the administrative and operational aspects of provider support. We are seeking an experienced and detail-driven Provider Operations Associate to play a key role in supporting and optimizing the operational excellence of our clinical organization. This position requires a strong understanding of provider lifecycle management, including onboarding, credentialing, licensing, enrollment, and compliance. The ideal candidate brings a proactive, solutions-oriented approach and demonstrates the ability to manage complex workflows, vendor partnerships, and cross-functional initiatives with minimal oversight. What You'll Do - Provider Lifecycle Management: - Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience. - Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. - Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. - Onboarding & Offboarding: - Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. - Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. - Credentialing & Licensing Oversight: - Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed. - Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times. - Compliance & Quality Assurance: - Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). - Support audits, compliance reviews, and corrective action planning. - Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes. - Operational Reporting & Analysis: - Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. - Identify trends and provide actionable insights to improve processes and provider experience. - Cross-Functional Collaboration: - Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. - Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners. - Special Projects: - Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes. Qualifications - Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred. - 5+ years of experience in provider operations, credentialing, licensing, and payor enrollment in the healthcare industry. - Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS). - Proven ability to manage complex workflows and prioritize competing tasks in a fast-paced environment. - Exceptional attention to detail, communication, and organizational skills. - Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools. - Demonstrated ability to work independently while effectively collaborating across teams and departments. Salary $55,000 - $60,000 / year Compensation The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience. Benefits - Comprehensive medical, dental, and vision coverage - Flexible spending plans - Generous and flexible Paid Time Off (PTO), floating holidays, and parental leave - 401k plan with employer matching - 100% remote — work from home

United States
$55K - $60K / year