Role Description The Provider Operations Associate plays a critical role in ensuring that healthcare providers are appropriately onboarded, maintain compliance, and operate efficiently within the healthcare organization. They contribute to the delivery of high-quality healthcare services by managing the administrative and operational aspects of provider support. We are seeking an experienced and detail-driven Provider Operations Associate to play a key role in supporting and optimizing the operational excellence of our clinical organization. This position requires a strong understanding of provider lifecycle management, including onboarding, credentialing, licensing, enrollment, and compliance. The ideal candidate brings a proactive, solutions-oriented approach and demonstrates the ability to manage complex workflows, vendor partnerships, and cross-functional initiatives with minimal oversight. What You'll Do - Provider Lifecycle Management: - Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience. - Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. - Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. - Onboarding & Offboarding: - Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. - Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. - Credentialing & Licensing Oversight: - Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed. - Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times. - Compliance & Quality Assurance: - Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). - Support audits, compliance reviews, and corrective action planning. - Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes. - Operational Reporting & Analysis: - Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. - Identify trends and provide actionable insights to improve processes and provider experience. - Cross-Functional Collaboration: - Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. - Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners. - Special Projects: - Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes. Qualifications - Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred. - 5+ years of experience in provider operations, credentialing, licensing, and payor enrollment in the healthcare industry. - Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS). - Proven ability to manage complex workflows and prioritize competing tasks in a fast-paced environment. - Exceptional attention to detail, communication, and organizational skills. - Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools. - Demonstrated ability to work independently while effectively collaborating across teams and departments. Salary $55,000 - $60,000 / year Compensation The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience. Benefits - Comprehensive medical, dental, and vision coverage - Flexible spending plans - Generous and flexible Paid Time Off (PTO), floating holidays, and parental leave - 401k plan with employer matching - 100% remote — work from home

Role Description The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc. - Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence. - Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities. - Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders. - Provide leadership to property-level GMs and Directors of Operations. - Provide executive-level reporting to ownership groups, brand leadership, and the Board as required. - Champion a culture of accountability, data-driven decision-making, and cross-functional collaboration. - Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent. - Accountability for selection and performance management of property GMs. - Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance. - Collaborate with Human Resources, Revenue Management, Commercial, and Finance to effectively manage P&L. Qualifications - 10+ years of operations leadership across hotels and/or resorts, including experience in the luxury market. - Operations experience or GM assignments with responsibility for multiple units. - Minimum of 5 years as a large operations Full-Service General Manager experience with a proven track record of success. Preferably 2 – 5 years’ experience as a Full-Service VP of Hotel Operations. - Demonstrated expertise in building and sustaining strong owner relationships. - Bachelor’s degree in hospitality, business or a related field. Key Competencies - Enterprise Workforce Strategy - Labor Productivity & Cost Optimization - Multi-Property Leadership & Benchmarking - Financial & Operational Forecasting - Executive Communication & Stakeholder Alignment

• Quality audit of vehicle inspections (PDI): Conduct regular audits of vehicle inspections carried out at the port • Verify compliance with PDI (Pre-Delivery Inspection) standards and procedures • Damage classification control: Ensure correct application of A/B/C damage categorization criteria • Quality check of repairs and restorations: Verify absence of residual defects after repair (appearance, fitment, operation, finish, cleanliness) • Verify full traceability of repairs carried out • Quality reporting control: Verify the quality and consistency of weekly reports • Check traceability of inspections and damages • Produce audit summaries with KPIs, deviations and corrective actions • Expected deliverables: Audit reports, action plans and deviation follow-up, weekly quality reporting, quality KPI dashboards

• Own the design, funding strategy, governance, and end-to-end administration of the company's total rewards programs • Lead annual compensation cycles — merit, promotion, and bonus planning • Serve as the executive-facing owner of the benefits program • Direct the systems and operations backbone of total rewards • Champion the use of AI-driven tools and automation across total rewards and HR operations • Manage, coach, and develop a team of compensation/benefits analysts and HR business partners • Partner cross-functionally with Finance, Legal, HRIS/IT, and senior HR leadership • Monitor market trends and legislative changes • Own vendor management and RFP processes for benefits brokers, carriers, and compensation/HRIS technology partners • Build and maintain reporting, dashboards, and audit processes • Act as an escalation point for complex compensation and benefits questions