• Run the Rhythm of the Business - Own planning cycles, weekly prioritization, launch readiness, and retrospectives for EWX. Translate leadership direction into clear plans, milestones, and ownership. Surfing risks, dependencies, and resourcing issues early. • Support Go-to-Market for EWX Programs - Support the planning and delivery of surges, working sessions, event grants, and office-related initiatives. Coordinate across Workplace, Real Estate, Internal Comms, Finance, and other partners. Build simple intake and prioritization mechanisms to prevent ad hoc work. • Budget Management - Track budgets for EWX programs and initiatives. Maintain clear visibility into forecast versus actuals. Flag trade-offs and risks early to help leadership make informed decisions. Partner with Finance on planning and reforecasting. • Real Estate and Program Planning Support - Support real estate planning work, including capacity assumptions, utilization inputs, and timing. Track cross-functional inputs and decisions. Ensure assumptions and decisions are documented and communicated clearly. Note: You do not own design or construction, but you help keep planning tight and aligned. • Process, Systems, and Tools - Build and maintain repeatable processes, playbooks, and operating models. Reduce one-off work and ambiguity. Ensure tools like Asana, Jira, Notion, and Sheets support clarity and scale. • Data, Reporting, and Storytelling - Help define what success looks like for EWX programs. Build dashboards and simple reporting to show progress, spend, and impact. Turn updates into clear written summaries for leadership.

• Build and own internal-facing tools that automate core backoffice and post-enrollment workflows • Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency • Partner with Product and Engineering to scope, ship, and iterate quickly on automation • Support and increasingly own key operational partner relationships, including FMOs • Manage carrier contracting and onboarding to enable GTM and state expansion • Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale • Use tools like Amplitude, Metabase, SQL, and spreadsheets to understand and improve Propel’s funnel • Partner with Product, Engineering, and Data to translate insights into execution and prioritization • Develop strong intuition for operational metrics and business performance • Partner with the CCO and our compliance consultant on annual compliance filings • Support compliance incident response and enrollment QA, automating processes where possible • Ensure compliance processes scale cleanly as the business grows • Contribute to the operations roadmap and annual planning processes • Support goal-setting, benchmarking, and company-wide communications • Develop as a trusted IC voice in planning and prioritization discussions

• Coordinate pre-hire documentation, security protocols, and preparatory activities. • Draft and distribute welcome emails, coordinate with pre-hires, and support integration of new resources. • Collaborate with HR to ensure compliance with federal/state regulations and organizational requirements. • Provide recommendations to improve onboarding processes, tools, and workflows. • Build positive relationships with hiring managers and stakeholders. • Facilitate communication among stakeholders, schedule tasks, and organize meetings. • Capture and distribute meeting minutes; manage email groups and distribution lists. • Handle incoming correspondence professionally and maintain clear communication channels. • Maintain accurate records, databases, and SharePoint sites. • Organize and safeguard physical and electronic files, ensuring proper handling of sensitive and classified information. • Assist with operational activities, including developing procedures, guidelines, and best practices. • Prepare reports, presentations, and internal documents as needed. • Gather and analyze data to identify trends and areas for improvement. • Develop detailed and ad hoc reports to support decision-making.

• Work alongside our existing UK based Tech Operations team to help ElevenLabs scale globally. • Serve as the technical point of contact for the region. • Automate IT processes and manage the technical build out of our new offices.