Propel, Inc.

Title: Staff Software Engineer (Fullstack) Location USA; Brooklyn, NYC Employment Type Full time Location Type Remote Department Engineering About Us Propel is on a mission to build technology that strengthens the social safety net. We’re a passionate team of ~100 Propellers who envision a future where every American has the tools and resources they need to thrive. The Role Are you a Fullstack Engineer looking to make a big impact at a mission-driven company? Do you thrive in high-autonomy startup environments? We’re looking for a motivated Fullstack Engineer to join our engineering team at Propel to help make this a reality. This role includes opportunities to flex between IC and engineering management and team leadership! This role will make an impact and possibly work across several products and stacks, including interacting with government programs, surfacing savings opportunities, enrolling users in healthcare plans, internal tooling, architecture, and more! We are looking for a passionate, user-centric fullstack engineer that is excited about working on meaningful and complex technical problems that have a positive impact on our users’ lives. Here's how you'll impact the company: - Be a strategic leader in identifying the best technical and product opportunities. Whether it’s hopping in to build a service from scratch to support a new product line or advocating for a large refactor of a legacy system, this role will have a strong voice in setting the technical and product direction of the company and be hands-on in making it happen. You will likely be asked to lead a team at various points and be flexible in going between impactful IC work and leadership responsibilities. - Up-level and set the bar for engineering. You will be a role model for others and establish best practices when it comes to technical decisions, code hygiene, written communication and documentation, and judgment when it comes to shipping high-quality products and projects on a timeline. - Dive deep into the most important, highest complexity problems at the company. When there is something that needs to get done at high complexity and scale, you’ll be someone we lean on to help get it done. You’ll be given both a lot of autonomy and a lot of support in how you want to tackle tough but rewarding challenges! Requirements: - 10+ years experience in designing, building, shipping, and maintaining complex full-stack software at scale - 3+ years experience successfully leading and managing a team - Fluency in at least one backend and one frontend language, with a willingness to learn Python and JavaScript - Experience working in a startup environment and possess the ability to operate effectively and independently when faced with ambiguity - Ability to ramp up quickly to our product ecosystem to contribute to large and impactful projects - Excellent communication skills across technical and non-technical audiences and topics, both written and verbal - Ability to provide excellent feedback in technical specs, code reviews, and team discussions - Passion for making a difference in the lives of our users Exceptional candidates will have: - A track record of identifying the right problems to solve, advocating for and driving change, and keeping stakeholders in the loop - Experience with building consumer-facing product(s) for large user bases - Flexibility in operating as a pure individual contributor or as a manager of a small team - Curiosity and excitement when confronted with new technologies, stacks, or novel problems - Excellent judgment when trading off speed of shipping vs. robustness and scalability - The ability to adapt and communicate smoothly across all levels of seniority - A focus on impact and ability to prioritize both long-term and short term needs - Eagerness to participate at the strategic level when it comes to the technical and product roadmap and prioritization on the organization-level - Passion and skill for mentoring and up-leveling other engineers At Propel, you'll enjoy: - Meaningful work and a strong, shared sense of mission with a passionate and world-class team - Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn - 20 days of PTO and unlimited sick days - 4% 401K match - $10k lifetime spend towards Carrot Fertility - Excellent Medical, Dental and Vision options - Other health and mental health focused benefits and perks - Propel builds compensation bands referencing the 75th percentile of compensation for companies like us. Expected compensation for the role as scoped is $240K - $270K and will be based on how a candidate matches to our internal leveling guide. Bands may be expanded if someone is leveled more senior than the role was initially scoped. Additional Considerations: - We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities. - We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. - Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA). More About Propel Propel is a technology company that’s strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We’ve also partnered with renowned institutions and organizations like Vote.org, GoFundMe, and GiveDirectly. Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. Learn more about our impact from the press - Fintech Company Propel Announces $10 Million Fund For Food Stamp - Late Show With Stephen Colbert - How to Propel the Fight Against Poverty in America - How Tech is Helping Poor People Get Government Aid - How one tech startup is giving cash to SNAP recipients - Recipients Affected By Government Shutdown - How hunger relief groups say you can help feed your neighbors during the shutdown and beyond Join us, and let's build something amazing together!

• Build and ship features across our mobile apps (Vue + TypeScript + Capacitor) • Develop scalable backend systems (Python, Flask, Postgres, Redis, AWS) • Contribute to architecture and technical direction • Partner closely with Product and Design to scope and execute solutions • Break ambiguous problems into iterative, shippable components • Balance speed with long-term maintainability • Participate in on-call rotation • Contribute through design reviews, code reviews, and mentorship

• Own our fundamental cloud services and tooling. You will manage our cloud networks, security policies, and other low-level cloud services. Our engineering team provisions cloud infrastructure on top of this foundation, using infrastructure as code tools like Terraform. • Own our application platform. You will administer our Kubernetes clusters to meet the needs of the engineering team. You will explore new tools and services that improve the security and reliability of our applications running on the platform. • Own our developer experience. You will assist engineers with best practices for using and deploying to the platform. You will administer our CI/CD and other internal tools to make this as easy as possible.

• Be a strategic leader in identifying the best technical and product opportunities • Up-level and set the bar for engineering • Dive deep into the most important, highest complexity problems at the company

Senior Product Manager, Medicaid Brooklyn or US Remote About Us: Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive. The safety net’s strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix. Governments struggle to build modern, scalable user experiences. We don’t. ​​To succeed, we focus on execution. We’re building the technology, required to deliver modern benefits experiences at scale. We aim to massively grow impact and revenue while operating with a lean and excellent team, which requires rigor, urgency, strong judgment, and thoughtful use of modern technology, including AI. Over 5 million Americans trust Propel today. We’ve grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans. We’re building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue. About the Role We’re looking for a Senior Product Manager to define, own, and execute our healthcare management strategy. You’ll start by focusing on the Medicaid population—understanding how managed care organizations (MCOs) serve their members and where technology can meaningfully improve outcomes. Over time, you’ll expand your scope to include the Medicare and dual-eligible populations. This is a senior individual contributor role for someone who thrives in ambiguity, has built products from scratch, and has a deep understanding of the health-tech landscape. You’ll work cross-functionally with engineering, design, data, and sales to bring new products to market that improve care for the people who need it most. What You’ll Do - Own the end-to-end product vision and roadmap for Propel’s healthcare management offering, from discovery through launch and iteration. - Deeply understand the needs of MCOs, state Medicaid agencies, and the members they serve. - Lead 0→1 product development: identify opportunities, validate hypotheses, define requirements, and ship solutions in close collaboration with engineering, design and sales. - Partner directly with MCO prospects and customers as part of a B2B sales motion—joining sales calls, shaping product demos, and translating customer feedback into product direction. - Define and track success metrics that tie product performance to member health outcomes and business results. - Develop a deep expertise in the Medicaid managed care ecosystem, including care coordination, utilization management, HEDIS/quality measures, and member engagement. - Build the strategic case for expanding into Medicare and dual-eligible populations as the product matures. - Communicate product strategy clearly to leadership, cross-functional teams, and external stakeholders. What We’re Looking For - 4+ years of product management experience, with a meaningful portion in health-tech or healthcare services. - Demonstrated 0→1 product experience—you’ve taken a product from an idea or early concept to a shipped, scaled solution. - Startup experience: you’re comfortable with ambiguity, move fast, and know how to make smart tradeoffs with limited resources. - Direct experience participating in a B2B sales motion with MCOs or health plans—you’ve sat in on sales calls, shaped go-to-market positioning, or helped close deals. - Strong understanding of the Medicaid managed care landscape, including how MCOs operate, what drives their purchasing decisions, and how members interact with the care system. - Exceptional communication skills—you can present a product vision to a C-suite buyer and write a clear PRD with equal confidence. - A genuine commitment to improving health outcomes for underserved populations. Nice to Have - Experience with Medicare, dual-eligible (D-SNP), or Medicaid/Medicare integration programs. - Familiarity with care management workflows, clinical data (claims, ADT, labs), or interoperability standards (HL7/FHIR). - Background in or exposure to quality measurement frameworks (HEDIS, CAHPS, Star Ratings). - Experience working with government programs, public benefits, or safety-net populations. At Propel, you'll enjoy: - Meaningful work and a strong shared sense of mission - Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats a few times per year. - 20 Days of PTO - 4% 401K match - $10k lifetime spend towards Carrot Fertility - Excellent Medical, Dental and Vision options - Other health and mental health focused benefits and perks - Propel builds compensation bands referencing the 75th percentile of compensation for companies like us. Expected compensation for the role as scoped is $190,000 - $225,000 and will be based on how a candidate matches to our internal leveling guide. Additional Considerations: - We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities. - We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. - Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA).

• Drive account revenue growth through data-driven upselling and optimisation: Partner closely with Customer Success to identify and quantify high-impact upsell opportunities, build compelling data-driven sales materials, and maintain critical business intelligence on key accounts to inform expansion strategies • AI fluency: You proactively explore ways to use AI tools to deepen your analysis and improve team workflows (for example, using Claude or Gemini to automate reporting, generate client narratives,and accelerate ad hoc analysis). We’re looking for someone who knows when and where to use AI tools to accelerate great judgment • Shape and execute vertical strategy through deep vertical expertise and problem-solving: Monitor industry trends, develop intelligence on vertical business models and unit economics, and present actionable growth strategies to Marketplace leadership • Deliver analytics and operational support that strengthens customer relationships: Own reporting, billing, conversion rate updates, and campaign QA in collaboration with Ad Ops; support Customer Success with client performance materials • Strengthen the broader team's analytical foundation: Contribute to dashboards and tooling, identify and resolve data issues with Data Science, and help drive continuous improvements to Insights processes and systems

• Campaign Execution: Own end-to-end execution of brand campaigns. Ensure all campaigns launch on time and without errors, coordinating closely with Business Development and Customer Success • Build with AI: using our internal AI tools to create your own SQL queries to improve efficiency, for example. With team support, you'll learn how to combine your own judgment with AI to maximize impact. • Campaign QA: QA campaign inputs like copy, tracking links, images, and tags — and flag or resolve gaps proactively.Campaign Optimization: Collaborate with the insights team on the implementation of A/B testing and budget shifting to improve campaign performance. • Monitoring and pacing: Monitor pacing and performance, surfacing risks to delivery, and partnering with Customer Success Managers to troubleshoot in real-time • Content calendar management: Coordinate with Growth and Merchandising team on the Marketplace content calendar, ensuring campaigns are properly booked and launched as planned • Knowledge management: Maintain and improve process documentation to support consistency and scale • Push campaigns: Deploying push campaigns via Braze tied to key Marketplace initiatives

• Build and own internal-facing tools that automate core backoffice and post-enrollment workflows • Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency • Partner with Product and Engineering to scope, ship, and iterate quickly on automation • Support and increasingly own key operational partner relationships, including FMOs • Manage carrier contracting and onboarding to enable GTM and state expansion • Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale • Use tools like Amplitude, Metabase, SQL, and spreadsheets to understand and improve Propel’s funnel • Partner with Product, Engineering, and Data to translate insights into execution and prioritization • Develop strong intuition for operational metrics and business performance • Partner with the CCO and our compliance consultant on annual compliance filings • Support compliance incident response and enrollment QA, automating processes where possible • Ensure compliance processes scale cleanly as the business grows • Contribute to the operations roadmap and annual planning processes • Support goal-setting, benchmarking, and company-wide communications • Develop as a trusted IC voice in planning and prioritization discussions

• Own the end-to-end Marketplace user experience — from discovery and strategy through detailed execution — shipping high-quality, accessible product experiences. • Define and drive Marketplace design strategy and vision, aligning cross-functional partners on what “great” looks like in the short-term and long-term. • Build a Marketplace that feels personalized and opinionated, helping users quickly find the right offers with clarity and confidence — not just browse a generic catalog. • Design for trust, clarity, and decision-making, ensuring Marketplace experiences are credible, easy to understand, and built for real-world constraints. • Partner deeply with Product, Engineering, and Data to define goals, prioritize the roadmap, run experiments, and iterate quickly based on performance and user insights. • Scale Marketplace into new verticals and categories, including Propel-branded products and services, while keeping the experience coherent and consistent. • Raise the bar on craft and quality, through strong design direction, critique, and hands-on contributions to key flows and experiences. • Help shape the Marketplace design team over time, including identifying skill gaps, supporting hiring, and setting a strong operating rhythm for execution.

• Set and execute Medicare agency strategy, partnering with the GM of Healthcare and Strategy & Ops to define a 3-year plan, annual OKRs, and a GTM strategy that drives 5–7x enrollment growth by 2026 • Own financial performance, including P&L, budgeting, long-range financial modeling, and monthly business reviews with senior and cross-functional stakeholders • Build and scale the brand and growth engine, partnering with Marketing to establish the agency brand and drive top-of-funnel demand across digital, advisor-assisted, and partner channels • Lead cross-functional operations and execution, aligning product, operations, and growth roadmaps while scaling efficiently through automation and AI • Expand market access and partnerships, owning state licensing and carrier appointment strategy, and deepening relationships with carriers, FMOs, and technology vendors (including commercial negotiations) • Drive product strategy and platform expansion, using funnel metrics to prioritize high-impact bets, championing an AI-first roadmap, and leading expansion from mobile to web • Ensure regulatory excellence, defining compliance strategy and overseeing the development of an industry-leading in-house compliance program in partnership with Ops and external experts • Build and lead a high-performing team, hiring and developing cross-functional leaders while fostering a culture of ownership, empathy for low-income beneficiaries, and continuous learning