• Work with Data Exchange partners and internal teams to develop and maintain Data Exchange data feeds (ex. claims, vaccine reimbursements, eligibility, etc.) and ensure their accuracy at Capital Rx • Serving as a point of coordination for Data Exchange identification and issue resolution with internal teams and external integration partners • Identify and triage Data Exchange issues and support the resolution of all errors related to transferring, loading, and management of integrated Data Exchange data • Proactively monitoring system status and Data Exchange management data to quickly identify potential abnormalities that might impact quality and accuracy • Ensuring that all issues and errors are resolved using designated operating standards and within defined service levels • Assist with the validation of Data Exchange data integrity through regular audits and reconciliation processes • Participate in projects with Data Exchange impacts including vendor changes, client migrations, and client add-on requests

• Advance Strategic Initiatives – Lead enterprise-wide initiatives, including clinical strategy, platform and tool rollouts, and operating model enhancements, that strengthen Habitat’s offering and organizational capabilities. • Standardize and Scale Market Operations – Contribute to the development of Habitat’s launch frameworks, processes, and tools that improve operational execution that can be replicated across new markets and partners, setting Habitat up for future scale and expansion. • Support Operational Execution – Track progress, surface risks, and drive accountability across the Operations organization to ensure partnership and enterprise initiatives stay on course. • Translate Strategy into Action – Distill complex problems into structured solutions, enabling timely decision-making by leadership. Bring a “roll up your sleeves” mindset, creating clarity and forward momentum in dynamic, evolving situations.

• Manage Incident and Problem ITIL processes. • Take actions to identify opportunities to improve process controls and simplify process. • Track the technology incidents across the organization and drive reduction in incident counts by adopting reactive and proactive approaches. • Ensure right severity classification of incidents, appropriate comms to technology and business stakeholders and drive the faster resolution of the incidents. • Work with CXCG- Customer Experience, Command center and Service desk to identify the customers’ and employees’ issues proactively and drive improvements. • Define process KPIs and develop MIS dashboards working with MIS team and will drive thematic service improvements based on the KPIs trends. • Drive effective problem management practices to address root cause and contributory causes of the incidents. • Provide team with the objectives of department’s goals aligned to company’s strategic direction. • Provide necessary support to team in achieving the targets and meeting their learning & development needs.

• Own end-to-end clinical trial pharmacovigilance activities for Sponsor studies; serve as the operational backbone of the safety function • Provide active Sponsor oversight of CRO pharmacovigilance activities, including compliance, quality, and performance metrics • Lead or contribute to DSURs, IND Annual Reports, safety narratives, and line listings • Aggregate, review, and analyze safety data across studies to identify trends and emerging safety signals • Prepare integrated safety summaries and materials for safety review meetings and signal detection discussions • Maintain continuous inspection readiness for FDA and global health authority inspections • Coordinate literature surveillance, collaborate with biostatistics, and support cross-functional safety evaluations • Liaise with Clinical Operations, Medical Affairs, Regulatory Affairs, Data Management, and CRO partners