• Develop and execute Aspirion's internal communications strategy and enterprise communications calendar. • Draft and distribute company-wide communications, executive announcements, Town Hall content, and People Team communications. • Partner with executive leaders to develop messaging that communicates business priorities, organizational updates, and strategic initiatives. • Manage Aspirinet by creating engaging content, maintaining resources, and continuously improving the teammate experience. • Create manager communication toolkits that support consistent communication across departments and service lines. • Lead communication planning for People initiatives including policy updates, organizational changes, engagement surveys, benefits communications, and other enterprise programs. • Coordinate and promote teammate engagement initiatives including engagement surveys, recognition programs, appreciation events, and culture campaigns. • Manage and evolve Aspirion's recognition program by developing communications, promoting participation, and celebrating teammate achievements. • Identify and tell compelling stories that showcase teammates, business successes, customer impact, and company milestones. • Measure communication effectiveness through engagement metrics, participation data, and teammate feedback, using insights to continuously improve communications.

• Bridges the gap between executive vision and day-to-day operations, ensuring all internal and external communications are cohesive, culturally aligned, and measurable. • Ability to take complicated issues and translate them into simple and direct products that are consistent and accurate. • Writes, edits, and oversees high-quality content across newsletters, SharePoint, storytelling, change management strategy and engagement, Town Halls, FAQs, scripts, talking points, presentations, QA, surveys, hot sheets, executive leadership engagement, internal channels, etc. • Tracks, measures, and reports on communication metrics (e.g., audience engagement, web traffic, press coverage) to continuously optimize strategies. Establish and monitor feedback loops, change management champions, facility focus groups, such as anonymous suggestion boxes and pulse surveys, to gauge employee sentiment and address anxieties.

• Manage and plan the area’s audiovisual project pipeline (from technical conception to schedule and final delivery), ensuring full asynchronous visibility of task progress for the team; • Act in a consultative, curious, and questioning manner when receiving briefs, understanding the true strategic intent of each production and guiding the format toward the most effective communication approach; • Produce, direct, and edit strategic audiovisual materials (institutional videos, short-form videos, GIFs, and motion graphics) with a focus on employee experience, engagement, and the employee journey; • Provide technical leadership on creative projects, aligning with designers and copywriters to ensure end-to-end quality, consistency, and speed of campaign delivery; • Oversee governance of production companies and partner vendors, conducting technical briefings and advocating for deadlines and budgets; • Ensure consistency with Grupo Boticário’s brand identity and guidelines across all internal pieces, promoting and scaling the use of creative template packages; • Integrate generative Artificial Intelligence tools into the workflow to optimize time, scale, and productivity; • Analyze and interpret performance data from internal video channels (retention rates, views, and engagement on YouTube) to optimize formats and distribution channels.

Patient Advocate Specialist Location: Remote, Remote, US Location: Medical Facility in Florida (Remote) Shift: Monday - Friday | 8:00AM - 4:30PM Pay Rate: $21.00 per hour Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: - Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. - Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. - Initiate the application process bedside when possible. - Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. - Have reliable transportation to assist with coverage onsite and at nearby sites when needed. - Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. - Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. - Records all patient information on the designated in-house screening sheet. - Document the results of the screening in the onsite tracking tool and hospital computer system. - Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. - Reviews system for available information for each outpatient account identified as self-pay. - Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. - Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. - Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. - Other Duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain a positive working relationship with the hospital staff of all levels and departments. - Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) - Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). - Keep an accurate log of accounts referred each day. - Meet specified goals and objectives as assigned by management on a regular basis. - Maintain confidentiality of account information at all times. - Maintain a neat and orderly workstation. - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: - High School Diploma or equivalent required. - 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. - Previous customer service experience preferred. - Must have basic computer skills. Working Conditions: - Must be able to walk, sit, and stand for extended periods of time. - Dress code and other policies may be different at each healthcare facility. - Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off