• Bridges the gap between executive vision and day-to-day operations, ensuring all internal and external communications are cohesive, culturally aligned, and measurable. • Ability to take complicated issues and translate them into simple and direct products that are consistent and accurate. • Writes, edits, and oversees high-quality content across newsletters, SharePoint, storytelling, change management strategy and engagement, Town Halls, FAQs, scripts, talking points, presentations, QA, surveys, hot sheets, executive leadership engagement, internal channels, etc. • Tracks, measures, and reports on communication metrics (e.g., audience engagement, web traffic, press coverage) to continuously optimize strategies. Establish and monitor feedback loops, change management champions, facility focus groups, such as anonymous suggestion boxes and pulse surveys, to gauge employee sentiment and address anxieties.

• Manage and plan the area’s audiovisual project pipeline (from technical conception to schedule and final delivery), ensuring full asynchronous visibility of task progress for the team; • Act in a consultative, curious, and questioning manner when receiving briefs, understanding the true strategic intent of each production and guiding the format toward the most effective communication approach; • Produce, direct, and edit strategic audiovisual materials (institutional videos, short-form videos, GIFs, and motion graphics) with a focus on employee experience, engagement, and the employee journey; • Provide technical leadership on creative projects, aligning with designers and copywriters to ensure end-to-end quality, consistency, and speed of campaign delivery; • Oversee governance of production companies and partner vendors, conducting technical briefings and advocating for deadlines and budgets; • Ensure consistency with Grupo Boticário’s brand identity and guidelines across all internal pieces, promoting and scaling the use of creative template packages; • Integrate generative Artificial Intelligence tools into the workflow to optimize time, scale, and productivity; • Analyze and interpret performance data from internal video channels (retention rates, views, and engagement on YouTube) to optimize formats and distribution channels.

Patient Advocate Specialist Location: Remote, Remote, US Location: Medical Facility in Florida (Remote) Shift: Monday - Friday | 8:00AM - 4:30PM Pay Rate: $21.00 per hour Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: - Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. - Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. - Initiate the application process bedside when possible. - Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. - Have reliable transportation to assist with coverage onsite and at nearby sites when needed. - Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. - Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. - Records all patient information on the designated in-house screening sheet. - Document the results of the screening in the onsite tracking tool and hospital computer system. - Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. - Reviews system for available information for each outpatient account identified as self-pay. - Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. - Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. - Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. - Other Duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain a positive working relationship with the hospital staff of all levels and departments. - Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) - Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). - Keep an accurate log of accounts referred each day. - Meet specified goals and objectives as assigned by management on a regular basis. - Maintain confidentiality of account information at all times. - Maintain a neat and orderly workstation. - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: - High School Diploma or equivalent required. - 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. - Previous customer service experience preferred. - Must have basic computer skills. Working Conditions: - Must be able to walk, sit, and stand for extended periods of time. - Dress code and other policies may be different at each healthcare facility. - Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

Communications Manager II Company: Michigan State University – Eli Broad College of Business Location: East Lansing, Michigan Employment Type: Full-time Work Arrangement: Remote-friendly (Hybrid/Flexible) – Some or all duties may be performed remotely as mutually agreed upon. Compensation - Salary: $77,000–$92,000 annually (commensurate with experience) Schedule - Standard business hours: 8:00 AM–5:00 PM Position Summary Marketing and Communications Office. The successful candidate serves as a central function in translating the Broad Colleges strategic priorities into clear, consistent, and high-impact communications. This position ensures alignment across academic units, advancement, and university communications while driving visibility, reputation, and engagement with key audiences. This role is a strategic communications function that connects institutional priorities to measurable outcomes, including student engagement, enrollment positioning, research visibility, and donor impact. This includes but is not limited to supporting and developing the colleges content management and communication platforms. The Broad College of Business as part of a proud land-grant research university, we create and disseminate business knowledge through collaboration, developing global leaders who positively transform organizations and society. Our vision: Broad Spartans work hard, work smart, and work together to cultivate excellence in the next generation of global business leaders through boundary-pushing research, participative learning experiences, and meaningful community engagement. An integral part of our teams efforts in advancing the Broad Colleges mission and vision, the ideal candidate will work collaboratively with communicators, leadership, faculty, and staff. The ideal candidate will also maintain vendor relationships, provide project management, assist with the creation of appropriate processes and workflows, ensure compliance with university accessibility and branding standards, provide documentation and training needs, and ensure support and customer service are available to platform users. The Communications Manager will also maintain connections with and facilitate information sharing between campus partners and other MSU units. This position will report to the Senior Communications and Marketing Director. Content Creation/ Ideation; 40%: Plans/ writes new content strategies and campaigns, leading them from ideation to publication within the college's owned channels (newsroom, newsletters and social media), the university's owned channels, as well as earned and paid channels in external media outlets. Translate keyword research, search intent analysis, and SEO insights into compelling, conversion focused content that increases visibility across search channels. Public Relations Responsibilities- 20%: Directs public relations efforts for college, plans and implements public relations budget and establishes policies and procedures related to the daily operation of public relations strategy. Advises other units on media and public relations issues and designs and presents workshops on news writing, radio usage, newsletters, and marketing strategies. Support Responsibilities 20%: Pans, creates, produces, photographs, edits, records or drafts releases and feature materials for media and publications in order to inform the public and University of issues and events. Develops specialized communications plans for other units as requested. Liaison Responsibilities; 10%: Serve as college liaison for MSU University Communications, University Advancement and MSU Alumni Office to collaborate on external media relations and university communication initiatives. Foster new relationships and partnerships to enhance collaboration and cross-promotion efforts. Supervisor Responsibilities; 10%: Works with other support staff in the unit, when formal supervision is assigned to the position, in addition to supervising students. Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Journalism, Telecommunications, Marketing, Advertising, Public Relations, or related field; three to five years of related and progressively more responsible or expansive work experience in public and media relations; composing, editing and publication production; news, broadcasting, and print media; and/or marketing, advertising, and creative services; graphic design; word processing; desktop publishing; web design; presentation; spreadsheet and/or database software; public presentation or radio production; or computer programming/technology; and/or experience in a field related to are of employment; may require management and supervisory experience; or an equivalent combination of education and experience. Desired Qualifications Demonstrated experience with and excellence in: social media channels such as Twitter, Instagram, YouTube, LinkedIn, Facebook; social media management tools such as Sprinklr; content management systems such as WordPress; copyediting and proofreading, with knowledge of AP style; and project management software such as Asana. Evidence of a commitment to ongoing learning of social media trends and current best practices, with a curiosity to try new things and bring fresh ideas to the table. Exceptional interpersonal skills with individuals and groups in a diverse environment as well as strong oral, written and digital communication skills; passionate attention to detail; and an ability to lead projects from idea to completion. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours STANDARD 8-5 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.