Firstsource

Title: Healthcare Collections Specialist Location: Remote United States Job Description: SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift) GENERAL SUMMARY: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: - Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information - Maintain a confidential and orderly remote work area. - Assist with obtaining and updating debtors contact information in client systems - Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office. - Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office. - Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day. - Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals. - Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies. - Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA). - Understand and agree to follow federal laws on collection practices Additional Duties and Responsibilities: - Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Collection's experience is preferred - 6 months customer service experience - Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments - Ability to always present oneself in a courteous and professional manner - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Capacity to prioritize multiple tasks using time management and organizational skills. - Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: - Remote work from home, virtual Call Center environment. - Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Patient Advocate Specialist Location: Remote, Remote, US Location: Medical Facility in Florida (Remote) Shift: Monday - Friday | 8:00AM - 4:30PM Pay Rate: $21.00 per hour Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: - Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. - Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. - Initiate the application process bedside when possible. - Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. - Have reliable transportation to assist with coverage onsite and at nearby sites when needed. - Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. - Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. - Records all patient information on the designated in-house screening sheet. - Document the results of the screening in the onsite tracking tool and hospital computer system. - Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. - Reviews system for available information for each outpatient account identified as self-pay. - Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. - Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. - Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. - Other Duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain a positive working relationship with the hospital staff of all levels and departments. - Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) - Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). - Keep an accurate log of accounts referred each day. - Meet specified goals and objectives as assigned by management on a regular basis. - Maintain confidentiality of account information at all times. - Maintain a neat and orderly workstation. - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: - High School Diploma or equivalent required. - 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. - Previous customer service experience preferred. - Must have basic computer skills. Working Conditions: - Must be able to walk, sit, and stand for extended periods of time. - Dress code and other policies may be different at each healthcare facility. - Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

Title: Customer Service Representative Location: Remote, US Requisition ID: 22247 Job Description: About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Job Overview - An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need) - Pay Rate: $15 per hour Job Summary Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals. Key Roles and Responsibilities - Call Center environment- Work From Home - Handling a high volume of inbound calls for Healthcare Member and Provider inquiries - Maintain awareness of the way performance and actions affect members. - Web camera visibility - Schedule Flexibility Qualifications & Experience - 1 year Customer service experience - 6 months Healthcare experience - 1 year Call Center experience - Data entry experience - Must have a private workstation to perform your work - Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload) Must Haves - Ability to navigate multiple computer screens - Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously - Must be reliable and punctual - Work effectively in a team environment - Work independently without constant supervision - Positive professional attitude - Detail-oriented - Computer literate - Strong reading comprehension and writing skills - Problem-solving skills. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Patient Financial Recovery Specialist Location: Remote United States Job Description: Role Description: The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances. Roles & Responsibilities - Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system. - Aid patients in managing their accounts, which includes arranging payment options for outstanding balances. - Process credit card payments efficiently over the phone. - Identify and gather updated insurance information. - Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies. - Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns. - Seamlessly navigate multiple patient account systems and payment platforms. - Maintain precise and current information in account notes within the relevant systems. - Consistently achieve designated collection and productivity objectives as assigned by management. - Uphold strict confidentiality when handling account information. - Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines. - Ensure a confidential and well-organized remote work area. - Provide assistance with other projects as directed by management. Top of Form Top of FormPreferred Educational Qualifications - High School Diploma or equivalent required. Preferred Work Experience - Prefer previous experience with providing customer service and work within a call center environment - Prefer previous experience with the medical billing process Competencies & Skills - Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms. - Consistently maintain a courteous and professional demeanor. - Self-discipline to stay focused and productive with minimal supervision. - Exhibit initiative and creativity in fulfilling job responsibilities. - Skillfully prioritize multiple tasks through time management and organizational abilities. - Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Title: Healthcare Collections Specialist Location: Remote United States Job Description: Requisition ID: 21602 Description: SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift) GENERAL SUMMARY: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: - Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information - Maintain a confidential and orderly remote work area. - Assist with obtaining and updating debtors contact information in client systems - Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office. - Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office. - Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day. - Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals. - Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies. - Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA). - Understand and agree to follow federal laws on collection practices Additional Duties and Responsibilities: - Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Collection’s experience is preferred - 6 months customer service experience - Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments - Ability to always present oneself in a courteous and professional manner - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Capacity to prioritize multiple tasks using time management and organizational skills. - Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: - Remote work from home, virtual Call Center environment. - Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Not Accepting Referrals

Patient Advocate Specialist Location: REMOTE Job Description: Hours: Monday-Friday 9:30am - 6pm EST Pay Range: $14 - $19 hourly, D. O. E The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: - Screen patients for eligibility of State and Federal programs - Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Working Conditions: - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Bilingual Patient Advocate Specialist Location: Remote, USA Job Description: Hours: Monday-Friday 11:30am - 8pm CST Pay Range: $17 - $19 hourly, D. O. E MUST BE BILINGUAL WITH ENGLISH AND SPANISH The goal of the Bilingual Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: - Screen patients for eligibility of State and Federal programs - Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Working Conditions: - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Role Description The Claims Examiner evaluates insurance claims to determine their validity and how much compensation should be paid to the policyholder. The Claims Examiner is responsible for reviewing all aspects of the claim, including policy coverage, damages, and supporting documentation provided by the policyholder. Roles & Responsibilities - Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions. - Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information. - Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements. - Conduct investigations, when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts. - Analyze policy coverage to determine the extent of liability and benefits payable to claimants. - Evaluate the extent of loss or damage and determine the appropriate settlement amount. - Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates. - Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing. - Maintain accurate and organized claim files and records. - Stay updated on industry regulations and maintain compliance with legal requirements. - Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders. - Strive for high efficiency and accuracy in claims processing, minimizing errors and delays. - Stay informed about industry trends, insurance products, and evolving claims management best practices. - Generate and submit regular reports on claims processing status and trends. - Perform other duties as assigned. Qualifications - High School diploma or equivalent required. - Health claims processing experience required, including use of FACETS - claims processing software and related tools. - Highly-motivated and success-driven. - Exceptional verbal and written communication and interpersonal skills, including negotiation and active-listening skills. - Exceptional analytical and problem-solving skills. - Strong attention to detail with a commitment to accuracy. - Ability to adapt to change in a dynamic fast-paced environment with fluctuating workloads. - Basic mathematical skills. - Intermediate typing skills. - Basic computer skills. - Knowledge of medical terminology, ICD-9/ICS-10, CPT, and HCPCS coding, and HIPAA regulations preferred. - Knowledge of insurance policies, regulations, and best practices preferred. - Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements. - Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test. Requirements - This position may work onsite or remotely from home. - Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. - Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Company Description Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. - Trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, and Mexico. - ‘Rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. - Clientele includes Fortune 500 and FTSE 100 companies.

Title: Sr. Patient Financial Advocate Job Description: Location: ONSITE at a Medical Facility in Cincinnati, OH Hours: Monday-Friday, 8:00am - 4:30pm Pay Range: Up to $21 hourly, D. O. E. GENERAL SUMMARY: The goal of the Senior Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: - Screen patients for eligibility of State and Federal programs - Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained. - Other duties as assigned or required by client contract - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer 1-3 years experience with medical coding, medical billing, eligibility (hospital or government, or other pertinent medical experience - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Working Conditions: - Must be able to sit for extended periods of time. - For Remote Work from Home - must have a quiet, private area to perform work Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Title: Patient Advocate Specialist Location: REMOTE Requisition ID: 21209 Description: Patient Advocate Specialist Hours: Monday-Friday 8:30am - 5pm EST Pay Range: $18 - $20 hourly, D. O. E The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: - Screen patients for eligibility of State and Federal programs - Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Working Conditions: - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.