Petra Brands logo
Petra Brands

We build brands that move fast and scale globally.

Sales & Client Operations Coordinator

Sales Operations ManagerSales Operations ManagerFull TimeRemoteSeniorTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

9 hours ago

Salary

$800 - $1.5K / month

Seniority

Senior

High SchoolEnglishERP

Job Description

Sales & Client Operations Coordinator

Petra Brands

• Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. • Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. • ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. • China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

Job Requirements

  • Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling.
  • Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly.
  • Strong written English — professional, clear, client-facing quality.
  • Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped.
  • Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap.
  • Big Plus
  • Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly. Candidates with strong English + strong Chinese + packaging experience go to the front of the line.
  • Experience with ERPs/CRMs and structured process work (SOPs, checklists).
  • Experience serving Western (US/EU) e-commerce or consumer-brand clients.

Benefits

  • 13th month (PH)
  • paid time off
  • performance reviews with raise path
  • Tools provided: ERP access, email, Slack/WhatsApp/Lark.

Related Categories

Related Job Pages

More Sales Operations Manager Jobs

Samsara logo

Manager, Sales Enablement – Learning Design

Samsara

Pioneer of the Connected Operations Cloud

Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

• Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans for each team member. • Develop the end-to-end execution plan for learning experiences and content, ensuring programs are engaging, scalable, and tied to measurable business outcomes. • Partner with sales leadership, enablement peers, and subject matter experts to translate skill and knowledge gaps into structured curricula and content. • Establish standards and best practices for instructional design, content development, and use of learning technology across the team. • Manage intake, prioritization, and delivery of learning and content requests, balancing speed with quality across multiple concurrent projects. • Measure the effectiveness of learning programs using data, and iterate designs based on results and field feedback. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Alaska + 5 moreAll locations: Alaska | California | Connecticut | New Jersey | New York | Texas
$96.1K - $129.2K / year

Sales Operations Specialist

jrni

JRNI brings intelligent appointment scheduling to new markets — synchronizing calendars, calculating real-time availability, and automating communications for institutions. With 100,000+ users and a strong enterprise base across the US and Europe, we're expanding into new market segments across North America.

Role Description jrni is looking for a Sales Operations Specialist to be the day-to-day link between our go-to-market teams and the systems and processes they rely on every day. This hands-on role blends quoting, deal support, enablement, and commissions administration — supporting Sales, Customer Success, and Finance so they can move fast and close confidently. You'll partner closely with our Salesforce Administration team, who own the technical build of the org, while you own how the business actually uses it day to day. Location: United States (Remote) Key Responsibilities - Training & Enablement - Train new hires on Salesforce, quoting tools, and core sales processes as part of onboarding. - Support ongoing Salesforce usage questions for Sales and CS, and maintain process guides and playbooks (system setup and technical fixes are owned by the Salesforce Administration team). - Quote Creation & Deal Support - Serve as the primary resource for quote creation — building accurate, professional quotes within Salesforce CPQ or the native quoting tool. - Manage the business logic of the product catalog, price books, and discount structures; support renewal and upsell/cross-sell pricing scenarios. - Partner with Finance and Sales leadership on deal desk workflows for non-standard pricing, approvals, and contract terms. - Contracts, Compensation & Commissions - Assist with contract review and processing, and reconcile bookings, billing, and revenue data across Salesforce and Finance systems. - Administer sales compensation plans; calculate, process, and audit commission payouts and resolve disputes. - Pipeline Management & Reporting - Support territory management, lead routing, quota tracking, and pipeline hygiene in partnership with Sales and CS leadership. - Build and maintain dashboards and reports covering pipeline, ARR, renewal health, and quota attainment for QBRs, board prep, and commission calculations. - Work in Excel/Google Sheets for data imports, audits, and reporting needs, and act as an operational partner to Sales and CS on day-to-day process questions. Qualifications - 3+ years in Sales Operations, Revenue Operations, or a similar GTM-facing role. - Hands-on experience with Salesforce CPQ, native quoting, or deal desk workflows. - Experience supporting sales compensation plans and commission calculations. - Demonstrated ability to build complex reports and dashboards; strong Excel/Google Sheets skills. - Excellent communication and training skills — comfortable with sellers and technical stakeholders. Preferred - Salesforce Administrator certification or other Salesforce credentials. - Experience supporting contract review or contract operations. - Exposure to revenue intelligence or forecasting platforms (Clari, Forecast, etc.). - Familiarity with GTM stack tools: Salesloft, Outreach, ZoomInfo, Gong, or similar. Benefits - Base Salary Range: $95,000 – $110,000 annually, depending on experience and location. - This range reflects the target for this role; final offers may vary based on experience, skills, and location. - jrni also offers health/dental/vision, 401(k), paid time off, and other benefits. Equal Opportunity jrni is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and business need.

United States
$95K - $110K / year

Area Sales Operations Manager

Flix

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!

Full TimeRemoteTeam 1,001-5,000

Role Description As an Area Sales Operations Manager at Flix, you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience. - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance. - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements. - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels. - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed. - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development. - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships. Qualifications - Excellent written and verbal communication skills with the ability to engage at various levels of management. - Highly organized, detail-oriented, and able to multitask in a fast-paced environment. - Strong problem-solving and decision-making skills, ensuring efficiency and compliance. - Experience with bus terminal operations is preferred but not required. - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization. - A proactive approach to improving regional operations, driving KPIs, and mitigating risks. Requirements - This position is open to candidates residing in GA, FL, AL, MS, SC, AR, LA, TN, KY, NC. - Salary Range: $80,000.00 - $95,000.00 USD. Benefits - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care). - 401(k) Matching – 401(k) plan with up to 4% company matching contributions. - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval. - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families. - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary. - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services. - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service. - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year. - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year.

United States
$80K - $95K / year

Senior Sales Operations Manager

Reputation.com

A leader in internet privacy and online reputation management (ORM), Reputation.com is a high-growth company ranked first in the world for ORM business services. Headquartered in R

Role Description We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high performing teams. The successful candidate will be responsible for: - Improving sales processes - Owning key cross-functional sales support processes such as coordination of RFP responses and Bid Desk reviews - Driving sales efficiencies through tech stack optimization Working closely with sales representatives, leadership, marketing operations, SFDC admin team, product marketing, and sales enablement, this role demands a proactive approach to enhancing sales performance and operational efficiency. Qualifications - BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering - Preferably relevant consulting experience - Demonstrated success in designing and implementing sales processes and GTM systems at SaaS companies - Experience managing operations across multiple global offices is highly desirable - Experience with CRM systems and sales methodologies - Excellent analytical and problem-solving skills - Strong project management capabilities - Exceptional communication and stakeholder management skills - Solid financial understanding and skills - Exceptional ability to prioritize, communicate, and manage tasks efficiently - Flexible and fast learner, capable of adjusting to changing environments - Passion for leading initiatives with a keen interest in sales and technology - Strategic thinker with a continuous improvement mindset Requirements - Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility - Territory Planning and Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories - Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes - Bid Desk ownership: Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements - Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance - Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack - Oversee and evaluate sales technologies, ensuring effective usage - Lead Salesforce enhancements, including custom development and integration - Audit and resolve data issues, maintaining high data quality standards - Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency Benefits - Flexible PTO for salary paid employees - Hourly employees accrue PTO based on tenure & receive 5 sick days annually - 10 company paid holidays plus 4 “Extended Company Holidays” - Multiple medical and dental plan options, plus 100% company paid vision coverage - 401k available through Fidelity - Paid Parental Leave for all eligible employees as of day 1 of employment - Employer paid short and long term disability and life insurance - Critical Illness, Accident & Hospital Indemnity insurance - Employee Assistance Program (EAP) - Access to a wide variety of perks and wellbeing apps - Employee discount program (PerkSpot) - Access to virtual wellbeing apps, coaching, and gym memberships (Wellhub) - Support for fertility, family planning, maternity, parenting, and hormonal health (Carrot Fertility) - Virtual prevention and physical therapy program (Omada) - Supplemental life insurance (Ladder) - Financial wellbeing platform with 1:1 advice (SoFi) - Pet insurance discount program (Fetch) - Virtual mental health support (Spring Health for Guardian) - Virtual eyewear platform (XP Health for Guardian) - Mortgage services discount program (Rate.com)

United States