Role Description We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high performing teams. The successful candidate will be responsible for: - Improving sales processes - Owning key cross-functional sales support processes such as coordination of RFP responses and Bid Desk reviews - Driving sales efficiencies through tech stack optimization Working closely with sales representatives, leadership, marketing operations, SFDC admin team, product marketing, and sales enablement, this role demands a proactive approach to enhancing sales performance and operational efficiency. Qualifications - BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering - Preferably relevant consulting experience - Demonstrated success in designing and implementing sales processes and GTM systems at SaaS companies - Experience managing operations across multiple global offices is highly desirable - Experience with CRM systems and sales methodologies - Excellent analytical and problem-solving skills - Strong project management capabilities - Exceptional communication and stakeholder management skills - Solid financial understanding and skills - Exceptional ability to prioritize, communicate, and manage tasks efficiently - Flexible and fast learner, capable of adjusting to changing environments - Passion for leading initiatives with a keen interest in sales and technology - Strategic thinker with a continuous improvement mindset Requirements - Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility - Territory Planning and Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories - Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes - Bid Desk ownership: Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements - Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance - Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack - Oversee and evaluate sales technologies, ensuring effective usage - Lead Salesforce enhancements, including custom development and integration - Audit and resolve data issues, maintaining high data quality standards - Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency Benefits - Flexible PTO for salary paid employees - Hourly employees accrue PTO based on tenure & receive 5 sick days annually - 10 company paid holidays plus 4 “Extended Company Holidays” - Multiple medical and dental plan options, plus 100% company paid vision coverage - 401k available through Fidelity - Paid Parental Leave for all eligible employees as of day 1 of employment - Employer paid short and long term disability and life insurance - Critical Illness, Accident & Hospital Indemnity insurance - Employee Assistance Program (EAP) - Access to a wide variety of perks and wellbeing apps - Employee discount program (PerkSpot) - Access to virtual wellbeing apps, coaching, and gym memberships (Wellhub) - Support for fertility, family planning, maternity, parenting, and hormonal health (Carrot Fertility) - Virtual prevention and physical therapy program (Omada) - Supplemental life insurance (Ladder) - Financial wellbeing platform with 1:1 advice (SoFi) - Pet insurance discount program (Fetch) - Virtual mental health support (Spring Health for Guardian) - Virtual eyewear platform (XP Health for Guardian) - Mortgage services discount program (Rate.com)

Role Description The Director of Sales Operations is primarily responsible for leading and overseeing the success of the Sales Operations team by providing a high-level class of service to our clients and members on our various platforms. This position will communicate with various stakeholders and departments to ensure all client and/or member issues are handled appropriately and timely. - Provide strategic and operational leadership for assigned regions, driving achievement of organizational goals through effective leadership, operational excellence, and consistent execution of Sales Operations priorities. - Partner with Revenue Operations and peer Sales Operations to develop, align, and execute operational strategies that drive member conversion, revenue growth, service excellence, and a consistent stakeholder experience. - Serve as a strategic thought partner by providing operational insights, identifying emerging trends, and recommending solutions that support organizational objectives. - Foster a high-performance, accountable, and collaborative culture. - Direct the day-to-day activities of the assigned Sales Operations employees by planning work schedules to cover business hours, including weekends to meet business needs and quality metrics. - Champion enterprise-wide initiatives and ensure successful adoption of new processes, technologies, and operational standards within the assigned regions. - Coach Regional Managers to develop Account Specialists who lead with empathy, curiosity, and confidence, building meaningful relationships and delivering an exceptional experience that drives trust and conversion. - Maintain high levels of performance for Sales Operations metrics including call answer rate, call quality, referral turnaround time, and data input accuracy. - Manage assigned team workloads and adjust as necessary, including identifying needs for additional resources or process enhancements based on workload volume. - Ensure team members are driving the value of professional administration with their interactions with stakeholders. - Responsible for all facets of people management including coaching, performance evaluations and corrective actions, management administrative duties, recognition, and rewards. - Hire, train and coach new employees to facilitate high performance and productivity. - Measure team productivity to ensure alignment with department and company goals. - Create and leverage reporting and metrics for the department, including scorecards. - Conduct regular 1:1 meetings with team members to foster growth and professional development. - Handle escalation overflow, complex client inquiries, and resolving all problems while ensuring excellent customer service. - Recognition of work through reward and recognition platforms, success stories, and promoting sales contests. Qualifications - Ability to identify problems and think critically and strategically to implement solutions. - Strong written and verbal communication skills. - Subject Matter Expertise in Worker’s Compensation and Medicare Set Asides. - Proven success in leading teams to meet and exceed goals, through coaching, motivation, recognition, training, and development. - Strong history of building relationships internally and externally to the organization, including the ability to de-escalate situations with customers or clients. Requirements - H.S. Diploma or General Education Degree (GED) required. - Bachelor’s Degree in Arts/Sciences (BA/BS) preferred. - 8-9 years experience in a high volume inside sales or call center setting, with experience in directly managing or leading a team of representatives required. - Experience in tracking metrics and budgeting utilizing Power BI dashboards and Microsoft Excel, or other similar dashboards, applications, or technologies required. - Experience in Microsoft Office and Adobe applications required. Benefits - The estimated salary range for this position is $100,000USD to $113,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. - This position is eligible for incentive compensation.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. We are seeking a Federal Business Operations Associate to join our dynamic Americas Operations Team. The Federal Business Operations Associate will expedite the booking process by collaborating with cross-functional teams such as Order Management, Credits, Channel Partners, and more. They will ensure clean bookings and streamlined order processing, helping Juniper Networks maintain its commitment to customer satisfaction and operational efficiency. This role will focus on purchase order (PO) management, processing, and order supply chain logistics. Key Responsibilities - End to End Order Process - Check partner portals and email for the receipt of Purchase Orders (POs). - Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings. - Manage and maintain the order log for tracking and reporting purposes. - Processing Purchase Orders - Submit and track orders using internal sales tools. - Reconcile order errors and initiate corrective actions. - Provide support to partners and distributors with order-related inquiries and issues. - Handle exceptions and create reports to document exceptions and resolutions. - Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests. - Follow OEM POS files and OEM orders to resolution. - Work closely with Legal to obtain the necessary signatures and compliance forms for orders. - Support Order Management (OM) requests for information and documentation. - Order & Supply Chain Management - Acknowledge shipment statuses and provide reporting for outgoing shipments. - Partial shipments, and shipment status updates. - Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops. - Manage expedited order requests and track status. - Provide status updates to partners and customers on shipment status, PRDs, and logistics. - First line of defense for supporting logistical business-related issues. - Track and manage remaps with account teams and finance to ensure alignment and timely execution. - Business Analytics - Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals. - Help to maintain data hygiene in CRM tools. - Run reportable business. - Work with cross-functional teams to manage customer data. Qualifications - Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field. - Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting. - Strong attention to detail with excellent organizational and time management skills. - Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Familiarity with export compliance, logistics, and credit management processes is a plus. Preferred Skills - Experience in the networking or telecommunications industry. - Knowledge of Juniper Networks' products and solutions. - Experience with Salesforce or similar CRM platforms. - Advanced proficiency in Microsoft Office: Outlook and Excel. - Must have the ability to work autonomously, be self-motivated and a strong team player. - Ability to communicate effectively, both orally and in writing. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

Role Description Salesforce is seeking quota-carrying sales professionals to drive the growth of Agentforce Operations — a fast-paced, collaborative, and innovative organization at the forefront of product incubation and enterprise AI transformation. As an Agentforce Operations Director, Sales, you'll formulate and execute a scalable sales strategy within a designated vertical, working with customers to demonstrate the value of Agentforce Operations — a product that unifies business logic, CRM data, and autonomous AI actions into a secure, scalable ecosystem. - Prospect, generate pipeline, and drive revenue attainment for the Agentforce Operations product suite. - Navigate medium to long sales cycles for strategic, high-value AI transformation deals. - Ensure customer satisfaction and successful deployment models for early adopters and expansion customers. - Build strong internal and customer relationships to create mutually beneficial AI adoption opportunities. - Clearly communicate the value of Agentforce Operations to business leaders. - Drive revenue growth by closing new business and expanding existing accounts within your vertical. - Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation. - Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals. - Engage with stakeholders across Operations, IT, Customer Experience, and C-suite leadership to understand business challenges and develop tailored, outcome-based AI solutions. - Maintain accurate sales forecasting and CRM updates. - Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end-to-end client experience. Qualifications - You have 8+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation (BPA), or Cloud Enterprise Solutions. - You bring deep industry experience in at least one of: Automotive, Healthcare, Financial Services, Energy, Consumer Goods, or Technology. - You have excellent presentation skills, especially for a C-suite audience. - You have experience selling with AEs across the Salesforce ecosystem to generate new logos and expand existing Salesforce footprint. - You have proven experience in solution selling, value-based selling, and demonstrating AI/automation ROI to multiple stakeholders. - You have strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms (e.g., Salesforce Data Cloud, MuleSoft). - You have strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors. - You have proven ability to navigate complex, multi-stakeholder sales processes involving both IT and Business Unit leaders. - You have the business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers. - You are skilled in objection handling (especially around AI trust, data security, and governance), negotiation, and closing high-value deals. - You are able to collaborate cross-functionally and act as a trusted advisor on digital transformation. - Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Requirements - You have familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI. - You have knowledge of competitors in the AI agent, RPA, and automation space (e.g., Microsoft Copilot, UiPath, OpenAI enterprise solutions). Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.