Role Description As an Area Sales Operations Manager at Flix, you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience. - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance. - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements. - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels. - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed. - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development. - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships. Qualifications - Excellent written and verbal communication skills with the ability to engage at various levels of management. - Highly organized, detail-oriented, and able to multitask in a fast-paced environment. - Strong problem-solving and decision-making skills, ensuring efficiency and compliance. - Experience with bus terminal operations is preferred but not required. - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization. - A proactive approach to improving regional operations, driving KPIs, and mitigating risks. Requirements - This position is open to candidates residing in GA, FL, AL, MS, SC, AR, LA, TN, KY, NC. - Salary Range: $80,000.00 - $95,000.00 USD. Benefits - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care). - 401(k) Matching – 401(k) plan with up to 4% company matching contributions. - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval. - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families. - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary. - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services. - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service. - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year. - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year.

• Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility • Align sales representatives with accounts based on compensation plans and designated territories • Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes • Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements • Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance • Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack to optimize sales processes and performance • Oversee and evaluate sales technologies, ensuring effective usage • Lead Salesforce enhancements, including custom development and integration • Audit and resolve data issues, maintaining high data quality standards • Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency

Role Description The Director of Sales Operations is primarily responsible for leading and overseeing the success of the Sales Operations team by providing a high-level class of service to our clients and members on our various platforms. This position will communicate with various stakeholders and departments to ensure all client and/or member issues are handled appropriately and timely. - Provide strategic and operational leadership for assigned regions, driving achievement of organizational goals through effective leadership, operational excellence, and consistent execution of Sales Operations priorities. - Partner with Revenue Operations and peer Sales Operations to develop, align, and execute operational strategies that drive member conversion, revenue growth, service excellence, and a consistent stakeholder experience. - Serve as a strategic thought partner by providing operational insights, identifying emerging trends, and recommending solutions that support organizational objectives. - Foster a high-performance, accountable, and collaborative culture. - Direct the day-to-day activities of the assigned Sales Operations employees by planning work schedules to cover business hours, including weekends to meet business needs and quality metrics. - Champion enterprise-wide initiatives and ensure successful adoption of new processes, technologies, and operational standards within the assigned regions. - Coach Regional Managers to develop Account Specialists who lead with empathy, curiosity, and confidence, building meaningful relationships and delivering an exceptional experience that drives trust and conversion. - Maintain high levels of performance for Sales Operations metrics including call answer rate, call quality, referral turnaround time, and data input accuracy. - Manage assigned team workloads and adjust as necessary, including identifying needs for additional resources or process enhancements based on workload volume. - Ensure team members are driving the value of professional administration with their interactions with stakeholders. - Responsible for all facets of people management including coaching, performance evaluations and corrective actions, management administrative duties, recognition, and rewards. - Hire, train and coach new employees to facilitate high performance and productivity. - Measure team productivity to ensure alignment with department and company goals. - Create and leverage reporting and metrics for the department, including scorecards. - Conduct regular 1:1 meetings with team members to foster growth and professional development. - Handle escalation overflow, complex client inquiries, and resolving all problems while ensuring excellent customer service. - Recognition of work through reward and recognition platforms, success stories, and promoting sales contests. Qualifications - Ability to identify problems and think critically and strategically to implement solutions. - Strong written and verbal communication skills. - Subject Matter Expertise in Worker’s Compensation and Medicare Set Asides. - Proven success in leading teams to meet and exceed goals, through coaching, motivation, recognition, training, and development. - Strong history of building relationships internally and externally to the organization, including the ability to de-escalate situations with customers or clients. Requirements - H.S. Diploma or General Education Degree (GED) required. - Bachelor’s Degree in Arts/Sciences (BA/BS) preferred. - 8-9 years experience in a high volume inside sales or call center setting, with experience in directly managing or leading a team of representatives required. - Experience in tracking metrics and budgeting utilizing Power BI dashboards and Microsoft Excel, or other similar dashboards, applications, or technologies required. - Experience in Microsoft Office and Adobe applications required. Benefits - The estimated salary range for this position is $100,000USD to $113,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. - This position is eligible for incentive compensation.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. We are seeking a Federal Business Operations Associate to join our dynamic Americas Operations Team. The Federal Business Operations Associate will expedite the booking process by collaborating with cross-functional teams such as Order Management, Credits, Channel Partners, and more. They will ensure clean bookings and streamlined order processing, helping Juniper Networks maintain its commitment to customer satisfaction and operational efficiency. This role will focus on purchase order (PO) management, processing, and order supply chain logistics. Key Responsibilities - End to End Order Process - Check partner portals and email for the receipt of Purchase Orders (POs). - Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings. - Manage and maintain the order log for tracking and reporting purposes. - Processing Purchase Orders - Submit and track orders using internal sales tools. - Reconcile order errors and initiate corrective actions. - Provide support to partners and distributors with order-related inquiries and issues. - Handle exceptions and create reports to document exceptions and resolutions. - Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests. - Follow OEM POS files and OEM orders to resolution. - Work closely with Legal to obtain the necessary signatures and compliance forms for orders. - Support Order Management (OM) requests for information and documentation. - Order & Supply Chain Management - Acknowledge shipment statuses and provide reporting for outgoing shipments. - Partial shipments, and shipment status updates. - Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops. - Manage expedited order requests and track status. - Provide status updates to partners and customers on shipment status, PRDs, and logistics. - First line of defense for supporting logistical business-related issues. - Track and manage remaps with account teams and finance to ensure alignment and timely execution. - Business Analytics - Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals. - Help to maintain data hygiene in CRM tools. - Run reportable business. - Work with cross-functional teams to manage customer data. Qualifications - Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field. - Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting. - Strong attention to detail with excellent organizational and time management skills. - Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Familiarity with export compliance, logistics, and credit management processes is a plus. Preferred Skills - Experience in the networking or telecommunications industry. - Knowledge of Juniper Networks' products and solutions. - Experience with Salesforce or similar CRM platforms. - Advanced proficiency in Microsoft Office: Outlook and Excel. - Must have the ability to work autonomously, be self-motivated and a strong team player. - Ability to communicate effectively, both orally and in writing. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.