Title: Agentic Systems Engineer Location: Sydney, New South Wales Category: Data & Analytics Brand: IAG widget:permanent full-time Remote: Hybrid Job ID: 47226 Job Description: At IAG, we're ready for you. We''re the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Join IAG's AI and Engineering Expert Unit to orchestrate the next generation of ethical agentic decision systems. As a key member of our cross-functional squads, you will bridge the gap between visionary design and production-grade reality, collaborating with Product Owners to deliver advanced ML and Generative AI solutions across the enterprise. You won''t just write code; you will act as a supervisor and orchestrator of coding agents, leveraging RAG, fine-tuned LLMs/SLMs, and specialized memory systems to achieve massive software outcomes. We are looking for a pioneer who thrives on continuous learning and is ready to push the boundaries of agentic development in a high-impact, ethical framework. What You'll Do - Lead the design and delivery of complex agentic systems, including multi‑agent or orchestrated architectures. - Own agentic solutions end‑to‑end, from system design through production operation and optimisation. - Define and implement agent architecture patterns, including planning, memory, tool orchestration and control flows. - Set technical direction and standards for agentic systems within delivery teams. - Establish evaluation and monitoring approaches for reliability, safety, latency, cost and business impact. - Supervise and orchestrate coding agents and AI‑assisted workflows to deliver reliable software outcomes. - Mentor junior engineers and uplift team capability in agentic engineering practices. - Partner with Product, Architecture and Risk to ensure solutions align with IAG strategy and guardrails. - Contribute to the evolution of IAG's agentic engineering standards and roadmap. This is a permanent role and offers a flexible hybrid work model based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). What You'll Bring - Strong experience designing and building agentic systems using LLMs, including planning, tool use, memory and orchestration. - Hands‑on experience with agent frameworks and patterns (e.g. single‑agent, multi‑agent, supervisor/worker, tool‑calling, reflection and self‑critique). - Deep understanding of prompt engineering, context engineering and retrieval‑augmented generation (RAG) for agentic use cases. - Experience evaluating and operating LLM‑powered systems in production, including reliability, safety, cost and performance trade‑offs. - Experience working with commercial LLM platforms (e.g. Azure OpenAI, OpenAI, Anthropic, Google) and managing model selection and versioning. - Experience designing and operating vector databases, knowledge stores and memory systems for agentic applications. - Strong understanding of data quality, provenance and lifecycle considerations when data is used as agent context or memory. - Experience implementing observability for agent behaviour, including tracing, logging and outcome analysis. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex.• Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

• Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. • Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. • Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. • Escalate complex issues when required and contribute to continuous service improvements. • Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. • Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. • Maintain device inventory and support remote employees with setup and troubleshooting. • Support onboarding, offboarding, employee transfers, and access requests. • Provision user accounts, devices, applications, and permissions while following security best practices. • Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. • Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. • Manage user accounts, permissions, licensing, and application access. • Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. • Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. • Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. • Communicate effectively with employees across different technical skill levels while providing exceptional customer service.

Role Description The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization. This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. - Troubleshoot macOS and Windows environments. - Support modern endpoint and identity platforms. - Help deliver a secure, seamless technology experience for employees worldwide. - Customer-focused, technically curious, and thrives in a fast-paced, distributed environment. Qualifications - Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. - 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. - Strong troubleshooting skills across macOS and Windows environments. - Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. - Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. - Experience supporting employee onboarding, offboarding, device provisioning, and access management. - Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. - Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. - Good understanding of endpoint security, networking fundamentals, and IT service management. - Basic scripting experience with PowerShell, Bash, or Python. - Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment. Requirements - Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. - Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. - Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. - Escalate complex issues when required and contribute to continuous service improvements. - Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. - Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. - Maintain device inventory and support remote employees with setup and troubleshooting. - Support onboarding, offboarding, employee transfers, and access requests. - Provision user accounts, devices, applications, and permissions while following security best practices. - Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. - Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. - Manage user accounts, permissions, licensing, and application access. - Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. - Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. - Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. - Communicate effectively with employees across different technical skill levels while providing exceptional customer service. Benefits - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot

• Responsible for Mechanical Nuclear Island Support Systems (MNISS) engineering activities that support the BWRX-300 Small Modular Reactor (SMR) design • Activities focus on the Process Radiation and Environmental Monitoring System (D11) • Develop and maintain the System Design Description, Process Flow Calculations/Diagrams, Piping & Instrumentation Diagrams (P&IDs), and other engineering deliverable documents associated with the system • Responsible for development of specifications/component data sheets for fluid system in-line components • Work with adjacent teams, disciplines, project management, and contractors to ensure high quality and on time deliverables in support of BWRX-300 engineering milestones • Provide support to the Licensing organization for regulatory related deliverables • Responsible for analysis and design work supporting requirements specifications • Improve areas of project execution and department management through Six Sigma methodology • Support development efforts for both new products and new technology • Responsible for necessary corrective and preventive actions resulting from Quality non-compliance monitoring and audit programs • Responsible for driving continuous improvement initiatives, such as Lean Action Work Outs (LAWO) • Work on BWRX-300 technologies