Role Description The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization. This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. - Troubleshoot macOS and Windows environments. - Support modern endpoint and identity platforms. - Help deliver a secure, seamless technology experience for employees worldwide. - Customer-focused, technically curious, and thrives in a fast-paced, distributed environment. Qualifications - Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. - 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. - Strong troubleshooting skills across macOS and Windows environments. - Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. - Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. - Experience supporting employee onboarding, offboarding, device provisioning, and access management. - Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. - Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. - Good understanding of endpoint security, networking fundamentals, and IT service management. - Basic scripting experience with PowerShell, Bash, or Python. - Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment. Requirements - Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. - Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. - Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. - Escalate complex issues when required and contribute to continuous service improvements. - Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. - Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. - Maintain device inventory and support remote employees with setup and troubleshooting. - Support onboarding, offboarding, employee transfers, and access requests. - Provision user accounts, devices, applications, and permissions while following security best practices. - Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. - Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. - Manage user accounts, permissions, licensing, and application access. - Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. - Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. - Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. - Communicate effectively with employees across different technical skill levels while providing exceptional customer service. Benefits - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot

• Responsible for Mechanical Nuclear Island Support Systems (MNISS) engineering activities that support the BWRX-300 Small Modular Reactor (SMR) design • Activities focus on the Process Radiation and Environmental Monitoring System (D11) • Develop and maintain the System Design Description, Process Flow Calculations/Diagrams, Piping & Instrumentation Diagrams (P&IDs), and other engineering deliverable documents associated with the system • Responsible for development of specifications/component data sheets for fluid system in-line components • Work with adjacent teams, disciplines, project management, and contractors to ensure high quality and on time deliverables in support of BWRX-300 engineering milestones • Provide support to the Licensing organization for regulatory related deliverables • Responsible for analysis and design work supporting requirements specifications • Improve areas of project execution and department management through Six Sigma methodology • Support development efforts for both new products and new technology • Responsible for necessary corrective and preventive actions resulting from Quality non-compliance monitoring and audit programs • Responsible for driving continuous improvement initiatives, such as Lean Action Work Outs (LAWO) • Work on BWRX-300 technologies

Role Description We are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing in education for financial professionals. This role focuses on creating certification course materials, blogs, and whitepapers, collaborating with the client’s existing writing teams to ensure the content produced aligns with the organization’s goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector. Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management, or financial crime prevention is a bonus. As a writer, you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences. Responsibilities - Writing clear, compelling copy that informs and instructs for various media (e.g. long form blog posts, learning modules, skills assessments, surveys, articles, whitepapers, etc.). - Interpreting a content brief to understand assigned task and underlying ask; following up where more information may be needed. - Engaging with client SMEs and teams to understand the purpose of the asset, key takeaways, and calls to action (CTAs), and behavior it is trying to influence. - Adhering to client brand and editorial guidelines. - Applying feedback from client team and quality control editors. - Partnering with client teams, making suggestions, bringing own ideas and expertise to the table. - Applying foundational instructional design principles and adult learning theory to structure effective learning experiences. - Combining existing training materials—videos, documents, modules, job aids—into cohesive courses and curricula. - Ensuring learning paths are intuitive, relevant, and aligned with business goals. - Providing high-level guidance on content sequencing, modality selection, and learner engagement strategies. Qualifications - Exceptional writing, editing, and proofreading abilities with strong attention to detail. - Strong interest in education, adult-learning, and crime and fraud. - Ability to transform a content brief into engaging courseware or narratives. - Strong research skills and a natural curiosity to learn new topics. - Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials. - Proficiency in Microsoft Office and familiarity with content and learning management systems such as Xyleme, Articulate 360. - Excellent time management and organizational skills. - Team player with excellent communication and interpersonal skills. - Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines. - Minimum of 5+ years of experience in copywriter/content creator/Instructional Design roles. - Bachelor's degree in Journalism, Communications, English or equivalent experience. - Reliable home internet service. - Willingness to work a 3rd shift that overlaps with U.S. business day. Benefits - A collaborative remote work environment with local support and leadership. - Strong company culture, lived every day. - Opportunities to work on innovative projects. - Competitive salary and benefits package.

• Drive AI-first development with tools like GitHub Copilot • Architect scalable financial solutions • Build intelligent integrations between accounting systems • Identify system inefficiencies and deploy automation