IAG - Insurance Australia Group

Title: Agentic Systems Engineer Location: Sydney, New South Wales Category: Data & Analytics Brand: IAG widget:permanent full-time Remote: Hybrid Job ID: 47226 Job Description: At IAG, we're ready for you. We''re the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Join IAG's AI and Engineering Expert Unit to orchestrate the next generation of ethical agentic decision systems. As a key member of our cross-functional squads, you will bridge the gap between visionary design and production-grade reality, collaborating with Product Owners to deliver advanced ML and Generative AI solutions across the enterprise. You won''t just write code; you will act as a supervisor and orchestrator of coding agents, leveraging RAG, fine-tuned LLMs/SLMs, and specialized memory systems to achieve massive software outcomes. We are looking for a pioneer who thrives on continuous learning and is ready to push the boundaries of agentic development in a high-impact, ethical framework. What You'll Do - Lead the design and delivery of complex agentic systems, including multi‑agent or orchestrated architectures. - Own agentic solutions end‑to‑end, from system design through production operation and optimisation. - Define and implement agent architecture patterns, including planning, memory, tool orchestration and control flows. - Set technical direction and standards for agentic systems within delivery teams. - Establish evaluation and monitoring approaches for reliability, safety, latency, cost and business impact. - Supervise and orchestrate coding agents and AI‑assisted workflows to deliver reliable software outcomes. - Mentor junior engineers and uplift team capability in agentic engineering practices. - Partner with Product, Architecture and Risk to ensure solutions align with IAG strategy and guardrails. - Contribute to the evolution of IAG's agentic engineering standards and roadmap. This is a permanent role and offers a flexible hybrid work model based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). What You'll Bring - Strong experience designing and building agentic systems using LLMs, including planning, tool use, memory and orchestration. - Hands‑on experience with agent frameworks and patterns (e.g. single‑agent, multi‑agent, supervisor/worker, tool‑calling, reflection and self‑critique). - Deep understanding of prompt engineering, context engineering and retrieval‑augmented generation (RAG) for agentic use cases. - Experience evaluating and operating LLM‑powered systems in production, including reliability, safety, cost and performance trade‑offs. - Experience working with commercial LLM platforms (e.g. Azure OpenAI, OpenAI, Anthropic, Google) and managing model selection and versioning. - Experience designing and operating vector databases, knowledge stores and memory systems for agentic applications. - Strong understanding of data quality, provenance and lifecycle considerations when data is used as agent context or memory. - Experience implementing observability for agent behaviour, including tracing, logging and outcome analysis. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex.• Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Junior UX/UI Designer Location: Sydney Australia Job Description: ROLLiN' is rethinking traditional insurance and doing it a lil differently. Part of Insurance Australia Group (known as IAG), we're making insurance more accessible for the young and young-at-heart. Bring your ideas to life and help shape how customers experience insurance in a whole new way. Join a fast moving digital team where curiosity is encouraged and creativity genuinely matters. You will work on real customer journeys, from first interaction through to everyday use, helping turn complex problems into simple, engaging experiences. This is a great opportunity to grow your craft, learn from experienced designers and see your work make a visible impact. If you enjoy collaborating, experimenting and improving how things work, you will feel right at home. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney). What You'll Do - Create user centred designs across web and mobile, from early sketches and wireframes through to polished, high fidelity interfaces. - Translate requirements, user flows and design patterns into clear, consistent UI solutions that enhance customer journeys and overall experience. - Collaborate with designers, developers and product teams to bring ideas to life and ensure designs are implemented accurately. - Contribute to and maintain design systems, ensuring consistency across components, visual styles and interaction patterns. - Support end to end journey design, helping improve key experiences such as onboarding, quote and buy, and account management. - Participate in testing and feedback loops, using insights to refine designs and continuously improve usability and interaction quality. What You'll Bring - Experience in UX or UI design, with exposure to designing for web or mobile products. - Strong visual design skills, with attention to detail across layout, typography, colour and interaction design. - Confidence using tools like Figma to create components, layouts and design systems. - Ability to collaborate with cross functional teams and communicate design ideas clearly. - A curious mindset with a willingness to learn, experiment and work through ambiguity. - Understanding of accessibility principles and a desire to create inclusive, user friendly experiences. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Deliver positive customer experiences in a structured environment, recommend tailored insurance options, explain policy benefits clearly, and accurately update customer information while resolving inquiries with professionalism and care.

Manage property claims end-to-end with empathy, providing support and advice. Negotiate settlement options and ensure compliance through accurate documentation while participating in training to enhance team capabilities.

Sales & Service Consultant Location: This is a permanent, full-time role based in Dharug Country (Parramatta), Tarndanya (Adelaide), or Meanjin (Brisbane) Hybrid Permanent Full-time Job Description: NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. We're hiring multiple Sales and Service Consultants to join IAG's NRMA Insurance team. As the first point of contact, you'll deliver inclusive, high-quality customer experiences while helping people choose the right insurance for their needs. You'll complete a 12-week full-time, in-office training program before transitioning to hybrid working. This is a permanent, full-time role based in Dharug Country (Parramatta), Tarndanya (Adelaide) or Meanjin (Brisbane), commencing 24 July. Current availability requirements: - 5 positions: Tuesday-Saturday (7 am-8 pm) - 8 positions: Monday-Friday (7 am-8 pm) What You'll Do - Deliver exceptional customer experiences in a structured inbound contact centre environment - Identify customer needs and recommend tailored insurance solutions with appropriate cover and protection - Clearly explain policy options, benefits, and pricing to support confident decision-making - Maintain and update customer policies and information accurately while efficiently resolving enquiries and handling objections with professionalism What You'll Bring - Previous customer-facing experience (e.g., sales, hospitality, retail, or call centre) is highly valued. - Strong customer focus with a high level of empathy and ability to build rapport quickly - Confident using multiple systems with solid IT literacy and attention to detail - Resilient and adaptable in fast-paced environments, with a commitment to continuous learning and feedback - Ability to work to KPIs while maintaining high-quality customer outcomes What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Please make sure to discuss your application with your current manager before applying. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

Title: Dispute Resolution Consultant (RACQ Insurance) Location: - Adelaide, South Australia - Brisbane, Queensland - Melbourne, Victoria - Perth, Western Australia - Sydney, New South Wales Hybrid Full-time Job Description: From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. Are you passionate about resolving disputes and helping people navigate challenges? Join our supportive team as a Dispute Resolution Consultant (RACQ Insurance), where you'll play a key role in guiding customers and stakeholders toward fair and balanced resolutions. Multiple positions available in the Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams, and we welcome candidates anywhere in Australia. These are 6 to 12-month Max Term Contract opportunities, offering flexible working arrangements with a mix of working from home and the office. What You'll Do - Managing and resolving complaints referred to RACQ Insurance's IDR process, or complaints lodged with EDR schemes such as the Australian Financial Complaints Authority (AFCA), ensuring a fair and thoughtful resolution process. - Engaging with customers and stakeholders, providing clear guidance and support. - Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy. - Collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customers. What You'll Bring - Experience in dispute resolution and complaint management, ideally in General Insurance or a related field. - Legal and/or mediation qualifications or experience is desirable. - Familiarity with the AFCA complaints process and an understanding of the relevant regulatory requirements. - A customer-focused approach, with strong communication, negotiation and problem-solving skills to identify issues and find creative solutions. - The ability to handle both straightforward and complex cases with confidence and professionalism. - Strong time management skills and the ability to effectively manage a dynamic portfolio of complaints in a fast-paced environment. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: CTP Claims Consultant Location: - Brisbane, Queensland - Sydney, New South Wales Full-time Permanent Hybrid Job Description: NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. Make a meaningful impact as a CTP Claims Consultant, managing a diverse portfolio of motor accident injury claims. In this role, you'll guide injured customers through their recovery journey, applying strong communication, empathy and resilience to support positive outcomes. You'll interpret information, make informed decisions, and ensure claims are managed effectively in line with legislation and compliance requirements. Your ability to problem‑solve, diffuse challenging situations, and deliver exceptional customer service will be key to success. This role suits someone who is outcome‑driven, adaptable, and committed to helping people rebuild their health and confidence. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Meanjin (Brisbane). What You'll Do - Manage a portfolio of CTP injury claims, ensuring accurate, timely and customer‑focused case management - Apply relevant legislation, guidelines and internal processes to make informed decisions on claim outcomes - Communicate effectively with customers, providers and stakeholders to support recovery and return‑to‑work pathways - Gather, interpret and maintain all claim information to meet compliance and quality requirements - Navigate complex or litigated claims, using sound judgement and strategic problem‑solving - Provide clear, empathetic and proactive support to people recovering from physical or psychological injury What You'll Bring - Strong customer service skills with the ability to show empathy and support people experiencing injury - High resilience and emotional intelligence when managing sensitive or complex situations - Strong analytical skills with excellent attention to detail and sound decision‑making - Ability to interpret information, apply legislation and manage multiple tasks effectively - Tech‑savvy with the confidence to troubleshoot systems and navigate digital tools - Desirable: Experience in CTP or Workers' Compensation claims management What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Make sure to discuss your application with your current manager before applying. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

Title: Knowledge Article Specialist Location: Sydney Australia Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Shape how knowledge drives smarter decisions across one of Australia's largest claims operations. This is a unique opportunity to step into a role that blends structure with impact. As the Knowledge Article Specialist, you'll manage and evolve a critical knowledge library while working closely with the business to improve processes, reduce risk, and ensure teams have access to accurate, usable information. Sitting at the intersection of operations, risk, and continuous improvement, this role goes beyond maintenance - it's about turning knowledge into a powerful driver of better outcomes. This is a 12-months fixed term opportunity role based in multiple locations across Australia. What You'll Do - Manage and maintain a large digital knowledge library, ensuring content is accurate, up to date, and regularly reviewed across multiple claims functions. - Coordinate end-to-end review cycles, partnering with stakeholders to validate, update, and embed process and system changes. - Apply a risk and business lens to knowledge content, identifying gaps, inefficiencies, and opportunities to strengthen controls and processes. - Drive continuous improvement by simplifying workflows and reducing manual effort in knowledge management practices. - Partner with claims, operations, and project teams to roll out improvements and ensure knowledge is effectively adopted. - Collaborate with a broad stakeholder network, including operational leaders and regulatory specialists, to support compliance and business outcomes. What You'll Bring - Experience in operations, knowledge management, business analysis, or process improvement within a complex environment. - Strong attention to detail with the ability to manage structured, repeatable tasks accurately and consistently. - A continuous improvement mindset, with the ability to identify opportunities to simplify processes and reduce risk. - Proven stakeholder engagement skills, with the confidence to work across teams and influence outcomes. - Strong organisational and time management skills to balance cyclical workloads and evolving priorities. - Curiosity and adaptability, with a willingness to learn systems, processes, and regulatory requirements. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Applications close: Friday 12 June 2026 11:59PM AEST Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Liability Claims Consultant Location: Sydney, Melbourne, Brisbane, Adelaide or Perth. Australia Category: Insurance & Underwriting Brand: IAG permanent full-time Remote: Hybrid Job ID: 49695 Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. As a Liability Claims Consultant, you'll play a key role in delivering exceptional claims experiences by managing a portfolio of liability claims from notification through to finalisation. You'll work closely with customers, intermediaries and internal stakeholders, applying your technical expertise and judgement to achieve fair and efficient outcomes. This is a dynamic role where you'll manage complex liability cases, make informed decisions within delegated authority, and contribute to a high-performing, customer-centric team. This is a permanent full-time role based in Sydney, Melbourne, Brisbane, Adelaide or Perth. What You'll Do - Manage a portfolio of liability claims from end to end, ensuring timely and effective outcomes - Assess and apply relevant legislation, policies and internal guidelines to support decision-making - Communicate with customers, brokers and stakeholders, providing clear updates and guidance throughout the claims journey - Investigate, interpret and analyse claim information to support effective case management - Develop and implement action plans to minimise claim duration and costs - Identify and escalate claims that exceed delegation levels in line with internal processes - Maintain accurate and compliant records, ensuring all regulatory and internal requirements are met What You'll Bring - Experience managing liability claims within the insurance industry preferred - Strong understanding of relevant legislation, compliance obligations and claims processes - Excellent communication and interpersonal skills, with the ability to manage stakeholder relationships - Proven ability to handle complex cases and make sound decisions under pressure - A customer-focused mindset, with the ability to handle sensitive situations with empathy and professionalism - Strong organisational and problem-solving skills, with the ability to work both independently and collaboratively What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Specialist, Employee Relations Location:Sydney, New South Wales Category:Corporate Brand:IAG widget:full-time Remote:Hybrid Job ID:49548 At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. In this role you will provide specialist, compliant -and trusted Employee Relations recommendations and advice to P&C, IAG leaders and their teams. The role ensures our people can perform at their best through ensuring a safe and inclusive place to work supported by fit-for-purpose policies and procedures that enable the future of work, embrace IAG’s Purpose and promote the achievement of the IAG strategic priorities. Your work will directly influence how we build a future-focused, people-first organisation — and you’ll play a key role in creating a workplace where everyone can thrive. This is a permanent full-time opportunity based in Gadigal country (Sydney) What You'll Do - Provide employee relations advice to P&C, IAG leaders and their teams to agreed service levels and ensuring alignment to policies, procedures and legislative requirements - Contribute to the proactive implementation of employee relations initiatives, including training to upskill leaders and address emerging employee relations themes - Work closely with ER Lead and ER Advisors on escalated and complex case management matters - Work closely with our internal employment law team to escalate as appropriate and obtain legal advice where required - Contribute to people components of business-led projects - Identify risk management opportunities through partnering with P&C and business leaders on employee relations matters - Respond to claims and represent IAG at the Fair Work Commission, Australian Human Rights Commission, and Courts. - Monitor external trends and the legislative, case law and regulatory environment to ensure a contemporary approach to employee relations and ongoing compliance. - Proactively engage with and influence key internal and external stakeholders including unions What You'll Bring - 5-8+ years employee relations or employment law experience providing employee relations advice, ideally in a commercial organisation of significant complexity and/or across multiple jurisdictions - Proven ability to translate complex and technical employee relations issues into pragmatic and plain language solutions - Proven ability to advise on the people components of business transactions and projects - Ability to work autonomously and proactively, as well as part of a high performing team - Strategic mindset – able to anticipate employee relations issues and take an active approach resolving them - Courage and ability to challenge and influence stakeholders - Demonstrated experience coaching and upskilling leaders and HR practitioners in employee relations issues - Proven ability to actively keep abreast of changes in external environment and translate into internal environment - Proven ability to work collaboratively across whole of function and broader group to reach common approach - Mediation and settlement expertise. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.