IAG - Insurance Australia Group

Own and prioritize content delivery, ensuring accuracy and compliance while leading a team of content producers. Drive improvements in digital content processes and integrate AI for enhanced efficiency and scalability.

Title: Senior React Developer Locations: Melbourne, Victoria Sydney, New South Wales Work Type: Hybrid, Full Time Job ID: 49693 Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. As a Senior React Developer you'll lead the technical analysis, design, programming, and implementation across operational platform activities. The role involves contributing to solution design and key technical decision-making, while establishing and uplifting engineering practices, governance and mentoring. You will also work closely with DevOps team to implement and embed best practices across development and delivery. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), or Naarm (Melbourne). What You'll Do - Deliver solutions across the full lifecycle, from simple to complex, following SDLC best practices - Develop clean, maintainable, and extensible code while enhancing coding standards - Design and implement testing strategies to ensure high-quality application delivery - Contribute to estimation, planning, and deployment across environments - Proactively identify improvements to optimise performance, efficiency, and cost - Collaborate with business stakeholders to refine requirements and provide technical guidance - Lead code reviews, solve complex issues, and mentor developers, while supporting agile delivery and fostering a collaborative team environment What You'll Bring - 7+ years' experience in frontend development with strong expertise in React, TypeScript, and modern JavaScript (ES6+) - Experience leading design and development of complex, scalable frontend applications - Strong knowledge of frontend architecture, including component design, state management (Redux/Context), and performance optimisation - Experience designing and integrating Backend-for-Frontend (BFF) layers and collaborating with backend teams on APIs - Strong focus on code quality, including testing (Jest, React Testing Library, Cypress), code reviews, and mentoring developers - Stay current with the React ecosystem, BFF patterns, and modern front end architecture trends - Experience with CI/CD, DevSecOps practices, and tools (TeamCity, Jenkins, GitHub Actions), with exposure to AWS. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Product Owner - Content Production Location: Sydney Australia, Melbourne, Victoria Category:Digital & Technology Brand: IAG widget: permanent full-time Remote: Hybrid Job ID: 49624 Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Step into a role where your work directly shapes how millions of customers experience insurance every day. As Product Owner - Content Production within RIA, you'll help bring clarity and consistency to the digital content that supports some of IAG's most recognised brands. You'll lead how content is delivered across our retail insurance websites, guiding teams through complex change while keeping customers, compliance, and quality front of mind. If you enjoy turning competing priorities into a clear plan and improving how work gets done at scale, this role gives you real impact and ownership. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). What You'll Do - Own and prioritise the RIA content delivery backlog, balancing BAU updates, regulatory change, optimisation, and strategic initiatives across retail insurance digital channels. - Lead day to day content production, ensuring customer facing content is accurate, accessible, compliant, and aligned to RIA publishing and brand standards. - Coach and support a team of content producers, building capability and consistent delivery across RIA - Partner closely with RIA product, design, marketing, legal, and risk teams to align priorities and manage dependencies transparently. - Embed governance and quality assurance into content workflows to reduce risk and support regulated retail insurance outcomes. - Drive continuous improvement across content processes, tooling, and ways of working to support scalable delivery in RIA. What You'll Bring - Strong hands on experience managing website content through a CMS in a complex or regulated environment. - Proven experience working with Adobe and related martech tools to publish and manage digital content. - Experience prioritising high volume content work with competing business and regulatory demands. - Confidence leading or coaching content specialists, or strong readiness to step into a people lead role. - Ability to translate business needs into clear, actionable content requirements. - A quality driven mindset with practical knowledge of governance, accessibility, and compliance standards. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Make sure to discuss your application with your current manager before applying.

Title: Executive Assistant Location: Sydney Australia Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. We're looking for an experienced Executive Assistant to provide executive support to two Executive General Managers (EGMs) within our People, Performance & Reputation business unit. In this role, you'll anticipate needs, manage critical stakeholder relationships and operate with confidentiality and autonomy. You'll be part of a supportive, collaborative team that values inclusivity, and a good culture, while delivering exceptional support to senior leaders. If you're adaptable, tech-savvy and passionate about staying one step ahead, this is your opportunity to make a real difference. This is a permanent opportunity based in Gadigal Country (Darling Park 2, Sydney) working 4 days in the office. What You'll Do - Deliver high quality, intuitive executive support to EGMs , with a strong focus on proactive diary management, clear agenda setting and meeting intent, and ensuring all materials are prepared and provided ahead of meetings. - Coordinate meetings and team events, ensuring seamless end to end logistics including preparation of materials, attendee management, room/technology bookings and catering. - Prepare agendas, capture accurate minutes and drive action item follow through to support effective decision making and governance. - Manage the cadence of Board, Board Committee, Group Leadership Team and Leadership Team meetings, ensuring all key dates, deliverables and milestones are proactively diarised and executed. - Oversee the creation, quality control and timely submission of critical papers and reports including Board and executive management papers, ensuring alignment with governance standards and deadlines. - Manage travel arrangements, including flights, accommodation, visas and detailed itineraries, with a focus on efficiency and prioritisation. - Maintain highly confidential filing systems and documentation using platforms such as OneNote, exercising sound judgement and discretion at all times. - Coordinating trans-Tasman team events, facilitating onboarding for new team members, and actively contributing to a positive, high performance team culture. What You'll Bring - Strong time management skills and the ability to thrive in a fast-paced, dynamic environment - Extensive experience in Executive support for Senior Leadership - Strong business acumen with ability to make sound judgement and quick decisions. - Exceptional communication and interpersonal skills to build trust and maintain transparency - Advanced proficiency in Microsoft Office (PowerPoint, Word) for creating executive-level documents and presentations - A proactive mindset with the confidence to anticipate needs, offer support and hold boundaries effectively - Flexibility and adaptability to manage competing priorities and changing demands with ease - A sense of urgency with the ability to work under pressure What We Offer - Boosted superannuation with 13% as standard.• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply

Title: Practice Head, Enterprise Architecture - Retail Technology Location: Melbourne, Victoria Sydney, New South Wales Job Description: Digital & Technology Brand:IAG widget:permanent full-time Remote:Hybrid Job ID:49635 At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. As Practice Head, Enterprise Architecture, you’ll shape the future of IAG’s enterprise architecture in a hands‑on, contemporary way. This role is designed for a leader who balances strategic thinking with practical application—working closely with solution architects, engineers and senior leaders to address real, complex challenges. Leading a team of Principal Architects within one of IAG’s five architecture pillars (Retail Technology, Intermediated Technology, Enterprise Technology, Integration & Channel Enablement, and Emerging Tech & Governance), you’ll set clear architectural direction while ensuring it is usable, actionable and aligned to business outcomes. With significant AI-led opportunity, this role is central to evolving IAG’s enterprise ecosystem, integration capabilities and architectural maturity, while partnering confidently with EGM‑level stakeholders. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). What You'll Do - Own and evolve the architecture vision, roadmap and priorities for your assigned pillar. - Lead and develop a team of Principal Enterprise Architects - Translate business strategy into clear, practical architectural direction. - Partner closely with solution architects and engineering teams to solve complex problems. - Shape enterprise integration and channel enablement capabilities across ecosystems. - Influence technology investment decisions through executive‑level engagement. - Drive architectural quality, coherence and governance across the enterprise. What You'll Bring - Senior enterprise architecture leadership experience in complex, regulated environments - Strong background in integration architecture and enterprise ecosystem design - Demonstrated ability to work deeply with engineering and solution architecture teams - Strategic architecture experience in banking, telco or similarly fast‑paced industries - Proven executive‑level stakeholder engagement and communication skills - Pragmatic mindset balancing innovation (including AI) with risk, scale and sustainability - Strong people leadership capability, with experience leading senior architects What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Please note – full time, part time, and job-sharing arrangements will be considered. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Broker Relationship Partner Location: Adelaide Australia Job Description: For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. As we continue to grow and shape our future ambitions, we're seeking a dynamic Broker Relationship Partner to join our team. In this pivotal role, you'll drive strategic outcomes by fostering strong partnerships with our Key Broker partners, ensuring exceptional experiences and sustainable growth across CGU products. Enjoy the flexibility of a hybrid role with occasional travel, supported by a company car and dedicated parking, offering an exciting opportunity to make a real impact within the CGU division. This permanent, full-time position is based in Tarndanya (Adelaide) What You'll Do - Implement distribution, sales, and retention strategies for key broker partners - Manage and grow national broker account relationships - Represent CGU as a brand ambassador at broker events and industry forums - Use market insights and competitor analysis to inform growth strategies - Collaborate across teams to ensure alignment and consistency - Drive improvements in broker experience and Net Promoter Score - Leverage digital innovation to optimise processes and enhance efficiency What You'll Bring - Proven relationship and account management expertise in the insurance sector - Strategic planning and execution skills with a focus on growth and retention - Strong commercial acumen and understanding of insurance financials - Solid underwriting knowledge and ability to interpret risk - Customer-centric mindset with experience improving NPS - Analytical skills and ability to use market insights for decision-making - Tertiary qualifications and/or ANZIIF accreditation are advantageous What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply

Title: Early Career Pathway - Customer Service Representative Location: Melbourne , Australia Category:Sales & Service Brand:WFI widget:max-term full-time Remote:Hybrid Job ID:49531 Job Description: WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service. As a Customer Service Representative, you don't need previous insurance experience. We'll teach you everything you need to know. You'll learn how to update customer insurance policies, support renewals, and build valuable workplace skills using our systems and training. It's a great opportunity to gain real experience, confidence, and a recognised qualification while getting paid. Learn on the Job and Get Qualified You'll develop your skills through real work, guided closely by experienced team members. In your first six months, you'll complete a nationally recognised qualification - the ANZIIF Tier 2 General Insurance Compliance Certification. This training is: - Fully paid for by WFI - Completed onsite at our WFI office - Supported with hands‑on, supervised training Once you're settled into the role and feeling confident, there may be opportunities to move into hybrid working arrangements, depending on business needs. This is a 12‑month maximum‑term, full‑time role, based in Naarm (Melbourne), working Monday to Friday, 8:30am to 5:00pm You'll join IAG with extra support through our Early Career Pathways to help you build skills, connect with other early career employees, and plan what comes next. Through structured learning, personalised development and real hands-on experience, we'll help set you up for success whether you're‑ a high school leaver or have limited to no prior experience. What You'll Do - Provide helpful, professional support by completing policy updates such as renewals, changes, and payment follow‑ups. - Use your training and tools to assess policy details and make decisions that follow our underwriting guidelines. - Keep accurate, high‑quality records and documentation to support smooth customer and team experiences. - Work closely with your team to manage tasks, organise workflows, and ensure policy requests are completed efficiently. - Communicate clearly with internal teams and occasionally with customers to help finalise policy updates or answer simple enquiries. What You'll Bring - Strong rapport building, active listening, and clear communication skills (verbal and written). - A tech savvy approach with confidence using multiple systems and platforms. - A proactive, resilient approach with the ability to handle customer objections and find solutions. - A positive growth mindset, open to feedback and change, with a strong desire to learn, adapt and grow as the business evolves. - Reliability, accountability, and a commitment to continuous improvement and personal growth. - Ability to work autonomously, use initiative, maintain attention to detail, and contribute positively to a team environment. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Early Career Pathway - Customer Consultant Location: Bunbury Australia Category: Administration Brand: WFI widget: max-term full-time Remote: Hybrid Job ID: 49569 Job Description: WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service. As a Customer Consultant, you don't need previous insurance experience. We'll teach you everything you need to know. You'll learn how to update customer insurance policies, support renewals, and build valuable workplace skills using our systems and training. It's a great opportunity to gain real experience, confidence, and a recognised qualification while getting paid. Learn on the Job and Get Qualified You'll develop your skills through real work, guided closely by experienced team members. In your first six months, you'll complete a nationally recognised qualification - the ANZIIF Tier 2 General Insurance Compliance Certification. This training is: - Fully paid for by WFI - Completed onsite at our WFI office - Supported with hands‑on, supervised training Once you're settled into the role and feeling confident, there may be opportunities to move into hybrid working arrangements, depending on business needs. This is a 12‑month maximum‑term, full‑time role, based in Wardandi Noongar Country (Bunbury), working Monday to Friday, 8:30am to 5:00pm You'll join IAG with extra support through our Early Career Pathways to help you build skills, connect with other early career employees, and plan what comes next. Through structured learning, personalised development and real hands-on experience, we'll help set you up for success whether you're‑ a high school leaver or have limited to no prior experience. What You'll Do - Provide helpful, professional support by completing policy updates such as renewals, changes, and payment follow‑ups. - Use your training and tools to assess policy details and make decisions that follow our underwriting guidelines. - Keep accurate, high‑quality records and documentation to support smooth customer and team experiences. - Work closely with your team to manage tasks, organise workflows, and ensure policy requests are completed efficiently. - Communicate clearly with internal teams and occasionally with customers to help finalise policy updates or answer simple enquiries. What You'll Bring - Strong rapport building, active listening, and clear communication skills (verbal and written). - A tech savvy approach with confidence using multiple systems and platforms. - A proactive, resilient approach with the ability to handle customer objections and find solutions. - A positive growth mindset, open to feedback and change, with a strong desire to learn, adapt and grow as the business evolves. - Reliability, accountability, and a commitment to continuous improvement and personal growth. - Ability to work autonomously, use initiative, maintain attention to detail, and contribute positively to a team environment. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Operational Risk Consultant Location: Brisbane Australia Category:Risk & Compliance Brand:RACQ - Insurance widget:max-term full-time Remote:Hybrid Job ID:49382 Job Description: From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. Make your mark in a role where your work helps shape how risk is managed across RACQ Insurance. As an Operational Risk Consultant, you will support teams across the business through a period of meaningful change, helping embed new systems, stronger processes and clearer insights. You will work closely with stakeholders across all areas, balancing day-to-day risk activity with key uplift initiatives including the move to ServiceNow. It is a hands-on role where you will partner, coach and influence, helping teams feel more confident navigating risk in their everyday work. This is a 12-month max-term full-time role based in Meanjin (Brisbane). What You'll Do - Support operational risk activities across RACQ Insurance, balancing business as usual work with key integration and uplift initiatives - Partner with stakeholders across all areas to identify risks, review controls and embed practical, fit for purpose risk practices - Support the transition to ServiceNow, including data migration, improving data quality and embedding new risk processes and ways of working - Help develop and enhance reporting and dashboards that provide clearer, more meaningful insights into risk and performance - Deliver assurance activities such as control testing and risk reviews to strengthen processes and support continuous improvement - Triage and support the management of incidents and risk events, guiding teams through investigation, resolution and escalation - Coach and support stakeholders to build confidence and capability in how risk is understood and managed day to day What You'll Bring - Experience in risk, compliance or a related role within insurance or financial services - Strong analytical thinking, with the ability to work with data and support better insights and reporting - Confidence working with stakeholders across different areas, communicating risk concepts in a clear and practical way - Experience or interest in system and process uplift, with openness to learning tools like ServiceNow - Ability to manage competing priorities across both project and BAU work in a fast moving environment - Understanding of regulatory expectations and how effective risk practices support good business outcomes What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Account Management Specialist Location: Perth, Melbourne, Sydney Australia Job Description: For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Step into a role where your workers compensation expertise truly makes a difference. As an Account Management Specialist, you'll help shape strong, long-term partnerships that support safer workplaces and better customer outcomes. This is your chance to bring your insurance and brokerage experience into a collaborative, high performing team that values smart thinking, continuous improvement and genuine connection. You'll work at the heart of our business, turning deep industry insight into practical solutions that support growth, build trust and deliver real value for brokers and policyholders. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Boorloo (Perth). What You'll Do - Build strong, trusted relationships with brokers and policyholders by bringing our Customer Value Proposition to life through consistent, personalised account management. - Manage and grow a diverse portfolio by driving retention, improving underperforming policies, and developing targeted broker plans and new business opportunities. - Partner closely with Underwriting, Claims and Broker teams to deliver seamless, joined up experiences and consistently strong outcomes for customers. - Use your workers compensation expertise to support quality underwriting decisions, sustainable pricing outcomes, and effective claims management practices. - Advocate for your portfolio internally, helping teams stay focused on what matters most and reducing non core activities wherever possible. - Deliver exceptional service that lifts customer satisfaction, supports fair complaint resolution, and strengthens long term loyalty and trust. What You'll Bring - Experience in insurance or similar client facing roles, ideally with strong exposure to workers compensation or commercial insurance environments. - Confidence influencing and engaging a wide range of stakeholders, including senior leaders, brokers and complex customer groups. - Strong industry knowledge to support quality underwriting, claims outcomes and commercially sound decision making. - Ability to balance improvement initiatives with customer needs, regulatory requirements and broader community expectations. - Experience developing and delivering strategic engagement and service plans that drive growth and retention outcomes. - Clear, confident communication skills, with the ability to tailor messages for varied audiences, including senior and executive forums. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.