• Serve as the primary point of contact for assigned client accounts, ensuring timely communication, strong relationship management, and effective resolution of client needs. • Build and maintain strong, long-term relationships with key client contacts, business executives, stakeholders, and decision-makers. • Act as a trusted advisor by understanding each client’s business needs, service expectations, contract requirements, and opportunities for expanded support. • Manage the full client lifecycle, including onboarding, training, activation, ongoing account support, renewals, and account growth. • Identify opportunities for upselling, cross-selling, expanded service usage, and additional solutions based on client needs, account history, usage trends, and business objectives. • Partner closely with sales, operations, marketing, and product teams to support client growth, improve the customer experience, and deliver solutions that align with client expectations. • Monitor account health, client satisfaction, service usage, communication trends, and potential risks to retention. • Develop and execute account management strategies that improve client engagement, increase service adoption, and support revenue growth. • Manage customer activations and ensure new clients are fully onboarded, trained, and able to go live as quickly and smoothly as possible. • Analyze customer data, service trends, and account activity to identify opportunities for improvement, process consistency, and proactive outreach. • Address escalated client concerns, high-severity requests, service issues, or urgent account needs with professionalism, urgency, and follow-through. • Support retention efforts by proactively identifying client concerns, resolving issues early, and maintaining regular client communication. • Assist in building, improving, and documenting Client Success SOPs, workflows, communication templates, and account management best practices. • Maintain accurate and timely account records in CRM systems, including client notes, follow-up tasks, opportunities, risks, and account activity. • Contribute to customer success team initiatives by sharing best practices, identifying process gaps, and supporting continuous improvement. • Represent KENTECH professionally in all client interactions while maintaining strict confidentiality and compliance with company security standards.

• Interact with junior to mid-level advertising agency and media publisher partner clients for engagements across NCS' solution suite • Ownership of some components of measurement process - Exposure collection & management, Initial powerpoint development, Communication with agencies/partners on certain items pre-, mid-, & post-analysis • Execute, analyze, and perform quality assurance checks on NCS data, enabling insights and recommendations to clients • Independently manage and execute workflows within targeting, optimization, measurement & clean room processes, coordinating internal and external stakeholders to ensure timely and accurate delivery of work • Support client needs in a timely and efficient manner demonstrating critical thinking and problem solving, and commitment to quality and excellent client service • Leads conversations with support from Managers with Junior and Mid-Level agency contacts specific to target building, optimization and measurement inputs. • Engage with annual client planning • Engage cross-functionally with other internal NCS teams to deliver solutions to clients and/or proactively resolve client issues

• Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry. • Analyze and interpret large, complex datasets to identify trends, insights, and opportunities. • Develop predictive models to diagnose potential vehicle faults and underlying causes. • Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements. • Translate complex data into clear, actionable insights that support business and client decision-making. • Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership. • Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes. • Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies. • Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking. • Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions. • Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.

Role Description The Client Leader is responsible for managing and retaining a high-value client portfolio. The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes. Responsibilities - Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders. - Leading through influence; persuades, motivates, and inspires action toward desired outcomes. - Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. - Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. - Advocating and connecting capabilities, support, and/or services for clients. - Consulting with clients regularly on best practices to increase product adoption and utilization. - Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. - Owning the Account Health strategy for assigned client accounts. - Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs). - Leading the renewal strategy for assigned book of business. Qualifications - Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. - Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders. - Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction. - Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. - Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. - Have business, financial, and analytical acumen. - Have experience in Absence Management services and related business operations. - Demonstrate ability to successfully lead in ambiguous and rapidly changing environments. - Have experience overseeing cross-functional projects and client governance activities. - Display advanced solution-oriented mindset and change leadership capabilities. Requirements - Background check consistent with Alight’s employment policies. - All virtual interviews to be conducted on video. - Occasional travel to one of our physical office locations may be required. Benefits - Health, dental and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off. - Parental leave. - Continuing education and career growth opportunities.