Alight Solutions

Role Description The Vice President of Claim Operations is a strategic leader responsible for steering organizational strategies towards Leave Solutions Operational objectives. This executive oversees disability and absence management services, including appeals processing, quality audits, training, and performance management. The role demands an experienced executive with a track record in strategic planning, regulatory compliance, and financial optimization. Responsibilities - Developing and executing strategies for Claim Operations, inclusive of Absence, Disability, Workers’ Compensation claims, training, quality, escalations and appeals. - Ensuring strategies are aligned with Alight’s goals, focusing on key performance indicators, innovation, and efficiency. - Leading, mentoring and inspiring colleagues & people leaders to exemplify Alight Values. - Embracing Continuous Performance Management and ensuring all colleagues have opportunity to learn and grow their careers. - Leveraging technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management. - Monitoring leading indicators, trends, and performance outcomes, and developing strategies to achieve optimal results. - Partnering closely with the reporting and analytics team to ensure key metrics are current. - Embracing One Alight Approach in delivering exceptional cross-functional collaboration. - Partnering with stakeholders to envision and implement promised results for the market and clients, focusing on duration management and employee and manager experience. - Serving as a key liaison in managing relationships with Alight clients, brokers/agencies, and the sales team. - Collaborating with internal teams such as product, sales support, account management, and implementation. - Overseeing Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies that comply with company policies and industry regulations. - Preparing budget forecasts as well as periodic re-forecasts as required. - Maintaining up-to-date knowledge of industry trends in integrated disability and absence management. - Engaging in customer presentations and meetings with existing and prospective clients. - Monitoring performance and communicating results to the Claim Operations leadership team and superiors. Qualifications - Have bachelor’s, MBA will be ideal. - Possess minimum 15 years operations/service delivery experience within the absence, disability, benefits administration, or related field. - 7+ years people leadership experience including minimum of 3 years as leader of leader. - Able to recruit, manage and grow high performing teams. - Demonstrate ability in developing and executing strategy, and in delivering operational excellence. - Have performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement. - Be able to develop business plans and financial models that support strategic objectives and priorities. - Display exceptional leadership ability, able to achieve and maintain collaborative and highly productive relationships both within and outside Alight. - Inspires and motivates teams. - Have ability to motivate and inspire teams, and to maintain excellent colleague engagement. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Salary Pay Range - Minimum: 200,000.00 USD - Maximum: 225,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.

Role Description As the Project Manager I, you will be responsible for overseeing project delivery from initiation to closure. This includes coordinating team activities and customizing solutions to meet client objectives. You will also lead the implementation and ongoing projects for Alight Worklife Digital Engagement solutions. Responsibilities - Flushing out final project scope and creating initial project delivery schedule. - Managing the overall schedule, detailed project requirements, and risk logs with key stakeholders leveraging Smartsheet artifacts. - Creating scope-based change orders along with corresponding billing number setup. - Ensuring client invoices are sent out based on established SOW fee structure. - Leading external client planning and requirements meetings. - Working closely with our Requirements Analysts to consult and ask appropriate questions to gather business requirements efficiently. - Managing the client acceptance testing process by initiating issue logs and setting appropriate expectations regarding client feedback. - Providing best practice consultation to clients as well as internal stakeholders. - Working to produce solutions that meet client needs while staying within the AWL standard framework. - Assessing the ongoing health of a client while staying close to renewal opportunities and buy ups. - Collaborating with other project managers within the Digital Engagement practice. Qualifications - Able to consult and ask appropriate questions to guide clients and colleagues to meet their goals and objectives. - Display knowledge of benefits compensation, retirement plans, health plans, as well as equity and other HR rewards programs. - Have ability to translate business requirements into functional technical specifications. - Have clear communication of ideas through presentation and consultation. - Have coaching and mentoring capabilities. - Have ability to establish confidence and personal credibility with clients as well as Alight colleagues. - Be detail-oriented and well-organized individual for a position. - Hold a bachelor's or possess relevant work experience demonstrating substantial expertise in the field. - Demonstrate a solid foundation in collecting business or technical requirements to improve its effectiveness. - Have external client/vendor facing consulting experience. - Have a solid foundation in guiding and assisting teams and individuals. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Alight requires all virtual interviews to be conducted on video. - Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package, including health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

• develop and execute strategies for Claim Operations, including Absence, Disability, Workers’ Compensation claims • ensure strategies align with Alight’s goals, focusing on key performance indicators, innovation, and efficiency • lead, mentor and inspire colleagues & people leaders to exemplify Alight Values • embrace Continuous Performance Management and ensure all colleagues have opportunity to learn and grow their careers • leverage technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management • monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results • partner closely with reporting and analytics team to ensure key metrics are current • embrace One Alight Approach in delivering cross-functional collaboration • partner with stakeholders to envision and implement promised results for market and clients • serve as key liaison in managing relationships with Alight clients, brokers/agencies, and sales team • collaborate with internal teams such as product, sales support, account management, and implementation • oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies • prepare budget forecasts and maintain up-to-date knowledge of industry trends in integrated disability and absence management • engage in customer presentations and communicate results to Claim Operations leadership team

• Responsible for overseeing project delivery from initiation to closure. • Coordinate team activities and customize solutions to meet client objectives. • Lead the implementation and ongoing projects for Alight Worklife Digital Engagement solutions. • Flushing out final project scope and creating initial project delivery schedule. • Managing the overall schedule, detailed project requirements, and risk logs with key stakeholders leveraging Smartsheet artifacts. • Creating scope-based change orders along with corresponding billing number setup. • Ensuring client invoices are sent out based on established SOW fee structure. • Leading external client planning and requirements meetings. • Working closely with our Requirements Analysts to consult and ask questions to gather business requirements efficiently. • Managing the client acceptance testing process by initiating issue logs and setting appropriate expectations regarding client feedback. • Providing best practice consultation to clients as well as internal stakeholders. • Working to produce solutions that meet client needs while staying within the AWL standard framework. • Assessing the ongoing health of a client while staying close to renewal opportunities and buy ups. • Collaborating with other project managers within the Digital Engagement practice.

Role Description The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions. Responsibilities - Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants. - Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success. - Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention. - Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite. - Owning the Account Health strategy for assigned client accounts. Proactively monitoring and identifying client retention risk; Designing and executing success plans to resolve issues and mitigate risk. - Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes. - Informing clients of changes in legislation that affect disability, workers compensation and FMLA management. - Acting as a change agent; Seeks out and pursues new ideas for continuous improvement. - Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed. Qualifications - 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent. - Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts. - Compelling analytical skills with the ability to translate data into actionable insights. - Experience managing pricing and financial models. - Ability to partner with the Sales/Commercial Team to identify expansion opportunities. - Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion. - Experience in HR services, business management, disability/absence, and healthcare. Requirements - Background check consistent with Alight’s employment policies. - Virtual interviews conducted on video; camera-on culture. - Occasional travel to physical office locations may be required. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs and retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements wherever possible.

• responsible for strategy, management, and retention of a high-revenue, and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants • working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service • advocating to ensure business readiness and client success • collaborating cross-functionally to optimize product, service, and delivery outcomes • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation, and FMLA management • acting as a change agent; seeking out and pursuing new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Role Description We are hiring a Vice President of Client Management to lead our team, drive client success, and ensure satisfaction. The role requires strategic thinking, strong leadership, and a results-driven approach, with experience in scaling client management programs within fast-paced technology environments. Responsibilities - Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy. - Setting and leading deployment of long-term operating plans to achieve key business objectives. - Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement. - Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently. - Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives. - Identifying and addressing any barriers to adoption or usage of Alight’s product and services. - Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users. - Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty. - Providing insights and feedback to drive product improvements and enhancements. - Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function. - Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn. - Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services. - Developing and implementing strategies to drive customer retention, expansion, and renewal. Qualifications - 8-10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role. - Bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. - Experience in Absence Management services and related business operations. - Excellent leadership, communication, and interpersonal skills. - Excellent analytical skills with the ability to translate data into actionable insights. - Strategic thinker with the ability to develop and execute plans to achieve Alight objectives. - Passion for customer service and commitment to delivering exceptional customer experiences. - Ability to successfully lead in ambiguous and rapidly changing environments. - Advanced solution-oriented mindset and change leadership capabilities. - Ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services. Requirements - Background check consistent with Alight’s employment policies. - Virtual interviews conducted on video; camera-on culture. - Occasional travel to physical office locations may be required. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs and retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). • Explaining how to use the online HR systems. • Investigating more complex cases.

• Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy • Setting and leading deployment of long-term operating plans to achieve key business objectives • Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement • Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently • Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives • Identifying and addressing any barriers to adoption or usage of Alight’s product and services • Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users • Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty • Providing insights and feedback to drive product improvements and enhancements • Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function • Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn • Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services • Developing and implementing strategies to drive customer retention, expansion, and renewal.

Title: Nurse Case Manager Location: Virtual Tamil Nādu India Remote Type: Regular Category: Consulting Job Description: Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Medical Nurse Consultant: The Nurse Consultant functions as a member of our Clinical Center of Excellence and serves as a clinical consult nurse to our non-clinical disability claim examiners. This role provides clinical expertise and guidance to claim examiners as they manage short- and long-term disability claims. Using MD Guidelines, which is the gold standard in clinical guidelines in this industry, the Nurse Consultant facilitates medically sound decisions and case navigation strategies thus ensuring disability claims are adjudicated appropriately and employees returning to work within medically reasonable time frames. You will - Serve as primary clinical resource on a team of claim examiner managing medical disability and accommodation cases. - Provide consultation, feedback, and charting to assist claim examiners on understanding functional impairment related to employees’ jobs with an emphasis on returning medically able individuals back to work. - Consults on medical claims within their scope of licensure and clinical expertise. - Ability to clearly communicate claim decisions and contract language verbally and in written correspondence - Excellent analytical, problem solving, and communication skills (verbal & written) essential Education and Experience: - Registered Nurse, Nurse Practitioner, or comparable license with experience, with working knowledge of disability, client processes, and case management. - Minimum of 3 years clinical with preferred in occupational health field. - Preferred experience in disability claims management or Workers Compensation claim management. - Dedicated to providing high quality customer service, using diplomacy, patient advocacy, and professional competency. - Interested in working with a committed group of like-minded clinicians and leaders who are kind and care about one another as well as the health and well-being of our customers and employees. - Must show evidence of appropriate degree - Work Experience of 4 years + - Ability to work evening/night shifts - Minimum of 3 years clinical with preferred in occupational health field. - Regulatory and Compliance experience a plus Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.