JDPA LIMITED

• Serve as the primary liaison and advocate for your assigned customer portfolio • Conduct Quarterly or Executive Business Reviews (QBRs/EBRs) with customers to review performance, adoption, ROI, and future opportunities • Help retain existing customers by staying engaged and ensuring accounts renew subscriptions successfully • Monitor customer usage, order volume, and adoption metrics to identify risks and opportunities for growth • Maintain accurate and up-to-date customer records, success plans, and risk indicators within Salesforce • Collaborate globally when managing multi-region customers to ensure a unified experience and consistent delivery.

• Answering inbound phone calls from customers and consumers • Tracking those calls in our CRM by building cases • Providing information about our valuation services products and selling those products

• Manage, support and optimize the value of client subscriptions to JDP VOC datasets • Lead and coordinate in-depth discussions on JDP product value with Director/VPs at OEMs • Manage the cadence and communication of deliverables to clients • Generate renewal subscriptions by uncovering and creating value for clients

• Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights • Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights • Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values • Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services

• Manage inbound security questionnaires/RFIs and coordinate inputs across IT, Legal, Engineering, and other stakeholders • Maintain and continuously improve a centralized library of standardized, policy-aligned security responses • Track questionnaire/RFI status, deadlines, and follow-ups to ensure accurate, on-time delivery • Support the end-to-end third-party vendor risk lifecycle, including onboarding, periodic reviews, and offboarding • Conduct vendor security risk assessments using established frameworks and questionnaires (e.g., SIG, CAIQ, custom templates) • Maintain the vendor risk register, including risk ratings, evidence requests, remediation actions, and review schedules; escalate high-risk findings • Coordinate audit readiness activities (e.g., SOC 2 Type II, TISAX, internal audits), including continuous evidence collection and audit calendars • Serve as a point of contact during audit fieldwork by scheduling walkthroughs, gathering artifacts, and tracking auditor requests • Track audit findings and management responses and follow remediation commitments through closure; help update control narratives, policies, and procedures • Monitor and track vulnerabilities (scans, penetration tests, threat intel), maintain the vulnerability register, drive follow-ups, and produce status reporting.

• Serve as the senior architect of CS operational infrastructure • Own operational frameworks, renewal motion architecture, CS platform infrastructure, and data governance model • Work in close partnership with CS leadership to operationalize, adopt, and continuously improve CS workflows, platform configuration, and KPI data infrastructure • Identify risk, execute renewal plays, capture data, and drive expansion.

• Build and lead a company-wide Competitive Intelligence (CI) function and help sharpen our competitive focus across the enterprise • Develop a network of external sources and internal experts to source intelligence • Analyze market trends, competitive activities, and emerging competition; distill this analysis into key insights to inform J D Power’s growth strategy, go-to-market activities, and product plans • Collaborate with Marketing, Sales, Customer Success, and Product teams to identify competitive challenges and opportunities • Partner with Marketing to validate JD Power claims and counter competitor messaging • Create and maintain a competitive scorecard to track progress against strategic goals • Partner with RevOps to embed CI into sales processes and tools, including win/loss and customer satisfaction insights • Disseminate insights across the organization and embed CI into training and enablement programs • Manage third-party research vendors to fill intelligence gaps • Identify and profile potential M&A and partnership targets aligned with growth strategy

• Define and own the automotive retail product vision, strategy, and roadmap, translating customer and business needs into high‑impact initiatives across North America and Europe • Partner with leadership and cross‑functional teams to align product strategy, priorities, and delivery with business goals • Champion customer needs by synthesizing qualitative feedback, market research, and quantitative usage data to guide product direction and investment decisions • Set success metrics and define measurable product outcomes; monitor performance and market signals to identify risks, opportunities, and areas for improvement • Own prioritization and trade‑off decisions, providing strategic guidance throughout planning, execution, and delivery to maximize value and ensure quality outcomes

• Translate product vision, objectives, and roadmap priorities into clear user stories, acceptance criteria, and executable requirements for delivery across Canada, Mexico, and Europe • Partner closely with Product Management, research, stakeholders, and delivery teams to refine requirements and ensure alignment with product strategy • Own and prioritize the product backlog based on business value, customer needs, data insights, and delivery constraints • Review completed work against defined acceptance criteria; accept or reject delivery to ensure solutions are on‑spec, on‑time, and meet customer expectations • Support agile delivery through active participation in planning, reviews, and retrospectives, while managing scope, dependencies, quality, and delivery commitments

• Work with Account Executives to keep the Salesforce pipeline organized and current • Collaborate with the finance department for precise reporting • Track and monitor monthly revenue deadlines • Support Accounting for revenue recognition • Collaborate with teams to prepare RFP responses • Assist with contract negotiation • Manage client communication and inquiries • Coordinate client meetings and presentations • Manage client access to JD Power online platforms • Facilitate collaboration among the Sales, Product, and Solutions teams