Role Description As the Defined Contributions Client Leader, you will be responsible for total service delivery for your clients. You will coordinate across the business and create client-specific implementation plans. You will keep updated with your client’s industry, their Benefits objectives and regulatory/legislative landscape and marketplace. You will be responsible for growing the talent in Defined Contributions and participating in new client opportunities. Responsibilities - Taking accountability for overall Defined Contributions delivery, including other solutions/groups utilized in the Defined Contributions delivery for a client. - Delivering ideas and solutions based on client’s needs. - Developing talent in Defined Contributions. - Identifying and mitigating risk in Defined Contributions delivery. - Hitting or exceeding targets related to profitability, operational health, confluence adherence, and client satisfaction. - Participating in prospective client presentations and the sales process. - Acting as a positive change agent, both internally and externally. - Leading through change and influencing colleagues to work together effectively. - Seeking out collaborative opportunities across the business to drive results. Qualifications - Be an excellent communicator who can simplify and translate strategic direction into team vision and deliverables. - Be a creative, innovative, problem-solver and possess excellent organizational skills. - Be able to set and give direction and ensure good ideas are championed and implemented. - Possess effective interpersonal skills, building mutual trust, respect, and cooperation among team members. - Have undergraduate education in a business-related subject, or equivalent relevant work experience. - Have 10 or more years of experience in Defined Contributions. - Possess a keen client focus and background in a variety of client experiences. - Be able to embody the servant leadership philosophy. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements. Company Description At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united, and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Role Description The Client Leader is responsible for managing and retaining a high-value client portfolio. They deliver strategic solutions to align with client goals and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes. Responsibilities - Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders. - Leading through influence; persuades, motivates, and inspires action toward desired outcomes. - Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. - Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. - Advocating and connecting capabilities, support, and/or services for clients. - Consulting with clients regularly on best practices to increase product adoption and utilization. - Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. - Owning the Account Health strategy for assigned client accounts. - Leading the strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs). - Leading the renewal strategy for assigned book of business. Qualifications - Bachelor’s degree or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. - Expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders. - Ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction. - Leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. - Advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. - Business, financial, and analytical acumen with the ability to interpret data and manage financial performance. - Experience in Absence Management services and related business operations. - Ability to lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes. - Experience overseeing cross-functional projects and client governance activities. - Advanced solution-oriented mindset and change leadership capabilities. Requirements - Background check consistent with Alight’s employment policies. - All virtual interviews to be conducted on video. Benefits - Comprehensive total rewards package. - Health, dental, and vision coverages starting Day One. - Wellbeing programs and retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

Role Description As the Defined Contributions Client Leader, you will be responsible for total service delivery for your clients. You will coordinate across the business and create client-specific implementation plans. You will keep updated with your client’s industry, their Benefits objectives and regulatory/legislative landscape and marketplace. You will be responsible for growing the talent in Defined Contributions and participating in new client opportunities. Responsibilities - Taking accountability for overall Defined Contributions delivery, including other solutions/groups utilized in the Defined Contributions delivery for a client. - Delivering ideas and solutions based on client’s needs. - Developing talent in Defined Contributions. - Identifying and mitigating risk in Defined Contributions delivery. - Hitting or exceeding targets related to profitability, operational health, confluence adherence, and client satisfaction. - Participating in prospective client presentations and the sales process. - Acting as a positive change agent, both internally and externally. - Leading through change and influencing colleagues to work together effectively. - Seeking out collaborative opportunities across the business to drive results. Qualifications - Be an excellent communicator who can simplify and translate strategic direction into team vision and deliverables. - Be a creative, innovative, problem-solver and possess excellent organizational skills. - Be able to set and give direction and ensure good ideas are championed and implemented. - Possess effective interpersonal skills, building mutual trust, respect, and cooperation among team members. - Have undergraduate education in a business-related subject, or equivalent relevant work experience. - Have 10 or more years of experience in Defined Contributions. - Possess a keen client focus and background in a variety of client experiences. - Be able to embody the servant leadership philosophy. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Alight requires all virtual interviews to be conducted on video. - Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs and retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

• Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements. • Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs. • Help to guide and develop the professional growth of Account Managers. • Assist in developing and delivering top account Quarterly Business Reviews (QBRs). • Help the team extract insights and recommendations to highlight opportunities for program optimization. • Drive lead generation opportunities in collaboration with team and Sales. • Monitor for consistent usage of the Client Success project management tool.