• Interact with junior to mid-level advertising agency and media publisher partner clients for engagements across NCS' solution suite • Ownership of some components of measurement process - Exposure collection & management, Initial powerpoint development, Communication with agencies/partners on certain items pre-, mid-, & post-analysis • Execute, analyze, and perform quality assurance checks on NCS data, enabling insights and recommendations to clients • Independently manage and execute workflows within targeting, optimization, measurement & clean room processes, coordinating internal and external stakeholders to ensure timely and accurate delivery of work • Support client needs in a timely and efficient manner demonstrating critical thinking and problem solving, and commitment to quality and excellent client service • Leads conversations with support from Managers with Junior and Mid-Level agency contacts specific to target building, optimization and measurement inputs. • Engage with annual client planning • Engage cross-functionally with other internal NCS teams to deliver solutions to clients and/or proactively resolve client issues

• Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry. • Analyze and interpret large, complex datasets to identify trends, insights, and opportunities. • Develop predictive models to diagnose potential vehicle faults and underlying causes. • Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements. • Translate complex data into clear, actionable insights that support business and client decision-making. • Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership. • Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes. • Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies. • Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking. • Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions. • Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.

Role Description This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Legal Project Coordinator to join our team in our Seattle, Portland, San Francisco, or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. This position is responsible for providing high quality support for client project teams, including: - Matter administration - Contributing to process flow organization - Serving as first point of contact for client contact and attorney support requests - Running conflict checks - Maintaining knowledge management resources - Coming up with creative solutions to business opportunities It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. On a typical day you will: Service Delivery: The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Experience Legal Project Coordinator is expected to: - Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities. - Work with lawyers and staff to deliver service more efficiently, effectively, and profitably. - Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation). - Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs. Project Management: The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to: - Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers. - Assist with the implementation of project management frameworks. - Integrate with client teams and become comfortable with legal concepts and terminology. - Support the tracking of key performance indicators (KPIs) for each matter to measure performance. - Implement and manage time entry code sets. - Edit and oversee upkeep of client-facing matter management sites. Client Communication: Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Client Experience Legal Project Coordinator is expected to: - Provide consistent, positive interactions both within the firm and with the client. - Be responsive as a direct point of contact for the firm’s relationship attorney and their clients. - Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients. Qualifications - 3+ years’ experience in legal services or other professional services industry OR 1+ years’ experience in legal services or other professional services industry required with a bachelor’s degree. - GED or High School Diploma. - Bachelor's Degree. - Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision. - Ability to work in a team-oriented, service focused environment. - Problem solving skills and ability to present clear solution options to team leads. - Strong interpersonal and communication skills in English. - Ability to learn new technologies quickly and independently. - Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint. - Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred. - Availability and willingness to work overtime as needed or requested. Benefits - Choice of health and vision insurance plans. - 2 paid volunteer days for qualifying community service work. - Dental plan. - Fertility and adoption benefit. - Paid sabbatical after 13 years of service. - Tuition reimbursement. - Commuter benefits. - Retirement contribution.

Role Description The Client Leader is responsible for managing and retaining a high-value client portfolio. The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes. Responsibilities - Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders. - Leading through influence; persuades, motivates, and inspires action toward desired outcomes. - Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. - Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. - Advocating and connecting capabilities, support, and/or services for clients. - Consulting with clients regularly on best practices to increase product adoption and utilization. - Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. - Owning the Account Health strategy for assigned client accounts. - Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs). - Leading the renewal strategy for assigned book of business. Qualifications - Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. - Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders. - Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction. - Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. - Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. - Have business, financial, and analytical acumen. - Have experience in Absence Management services and related business operations. - Demonstrate ability to successfully lead in ambiguous and rapidly changing environments. - Have experience overseeing cross-functional projects and client governance activities. - Display advanced solution-oriented mindset and change leadership capabilities. Requirements - Background check consistent with Alight’s employment policies. - All virtual interviews to be conducted on video. - Occasional travel to one of our physical office locations may be required. Benefits - Health, dental and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off. - Parental leave. - Continuing education and career growth opportunities.