• Du bist die zentrale Anlaufstelle für unsere B2B-Partner und sorgst dafür, dass im Tagesgeschäft alles rundläuft – von der Anfrage bis zum fertigen Onboarding. • Du arbeitest an der Schnittstelle zwischen unseren Kunden, Operations und dem Tech-Team und hältst dem Team den Rücken frei, damit Anfragen schnell, freundlich und lösungsorientiert beantwortet werden. • Du sorgst mit dafür, dass Prozesse im Tagesgeschäft zuverlässig funktionieren und mit dem Unternehmen mitwachsen. • Kundensupport: Du bearbeitest unsere Support-Inbox und beantwortest die Anfragen unserer B2B-Partner zu Systemen, Zugängen und Abrechnungsthemen – schnell und lösungsorientiert. • Du übernimmst Angebots- und Abrechnungsprozesse und sorgst für eine zuverlässige Erfassung und Pflege relevanter Daten. • Du führst Erstgespräche und Produktdemos und zeigst Partnern, wie unsere Plattform sie weiterbringt. • Du stellst einen erfolgreichen Start neuer Partner sicher und übernimmst dabei die notwendigen administrativen und manuellen Aufgaben. • Du erkennst wiederkehrendes Produktfeedback und bringst es strukturiert ins Produktteam ein.

Role Description We are seeking a highly detail-oriented Operations & Process Specialist to support core legal operations while helping formalize and improve our internal processes. This role is execution-focused first. You will manage: - Intake - Billing support - Document organization - Operational tracking Over time, you will also help document workflows, maintain internal process libraries, and support structured onboarding and training initiatives. You do not need to be a formal instructional designer. However, you must be highly organized, process-oriented, and capable of translating operational workflows into clear documentation. This is a full-time, exclusive independent contractor engagement. The position is fully remote and requires working during U.S. Mountain Time. Qualifications - 5+ years of progressive experience in legal administration, operations coordination, or law firm support - Strong organizational skills and attention to detail - Experience working with Microsoft 365 and document management systems - Ability to manage multiple recurring workflows with accuracy - Clear written communication and strong follow-through Requirements - Experience documenting SOPs or workflows (preferred but not required) - Exposure to onboarding or internal training coordination (preferred but not required) - Familiarity with Clio Manage (preferred but not required) - Experience using AI tools to increase productivity (preferred but not required) Benefits - Remote work opportunity - Flexible working hours during U.S. Mountain Time Company Description Reports directly to the Director of Operations. Key Responsibilities - Legal Operations Support, Client Intake & Matter Setup - Draft, circulate, and track engagement letters and conflict waivers - Create new clients and matters in Clio Manage and SharePoint - Verify billing details, retainers, and rates before system setup - Maintain organized digital files and templates - Budget & Billing Support - Generate WIP reports and monitor matter thresholds - Validate time entries and coordinate corrections - Support monthly prebill preparation and quality checks - Maintain budget trackers and flag discrepancies - Vendor & Administrative Coordination - Review vendor invoices - Track renewals and license allocations - Maintain compliance documentation in SharePoint - Onboarding & Offboarding Support - Coordinate system setup with IT vendors - Maintain onboarding checklists - Support access management and license reallocation - Process Documentation & Knowledge Support - Document recurring workflows in a standardized format - Maintain organized SOPs in SharePoint and OneNote - Update templates and ensure version control - Assist leadership in capturing undocumented institutional knowledge - Identify areas where processes can be simplified or clarified - Training & Process Adoption Support - Help create onboarding guides for new hires - Convert documented workflows into step-by-step training materials - Support internal training sessions when needed - Track completion of required process reviews - Governance & Reporting - Submit daily EOD reports summarizing progress and open items - Maintain trackers for intake, billing, and vendor coordination - Record meeting notes with assigned owners and deadlines - Assist in refining internal operational standards - AI and Automation Utilization - Use AI tools (ChatGPT, Claude, Microsoft Copilot, Clio Assist, etc.) to streamline administrative tasks - Apply AI to improve efficiency in data entry, matter setup, client onboarding workflows, and drafting task lists - Leverage automation features in Microsoft 365 to reduce bottlenecks and accelerate turnaround times - Maintain responsible and compliant use of AI tools, following firm guidelines for confidentiality, privacy, and data handling Successful Profile - Process-oriented and disciplined: brings structure and consistency to recurring workflows - Detail-obsessed: catches small errors before they compound and double-checks own work - Proactive: flags issues, gaps, and improvement opportunities without being asked - Clear communicator: translates operational steps into documentation any teammate can follow

Role Description As a Manager, Client Delivery you will be responsible for leading a team of recruiters and partnering with our client partner to delight key stakeholders in filling critical positions and managing multiple site locations within one of our largest RPO Client in the food servicing industry. The primary responsibility will be to partner and support day to day Business Operations activities, including: - Executive Reporting - Global Operations Governance and Compliance - Strategic Projects - Quality and Assurance initiatives - Business Continuity - Finance & Control Processes Interactions include all members of Client teams, Executive Leadership Team, and Internal departments. Qualifications - Ability to manage a team of 8-14 virtual recruiters - Strong understanding of sourcing technologies - Proven success as a leader in the Staffing industry, specifically with RPO - Successful track record holding teams accountable to performance goals & service level agreement metrics - Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution - Experience discerning critical messages and potential solutions to leadership - Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems - Solid understanding of end-to-end recruitment processes and best practices for sourcing niche roles in the clinical, scientific and corporate arenas - Prior management of Affirmative Action tracking and OFCCP compliance - Effective written and oral communication skills including ability to deliver presentations Requirements - Client Team/Customer Service Partnership responsibilities include: - Providing proactive trending insights regarding volume, issue resolution and performance success - Responding to Client inquiries, concerns and requests - Identifying potential areas of operational improvement - Maintaining a high level of Client team satisfaction - Internal Team Support: Provide a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal-driven success. - Reporting: Delivering a story with data is necessary. Ability to identify issues or quell concerns with graphical presentation of performance data is key. Contribution to monthly and quarterly business reviews is critical. Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required) and prior experience with Applicant tracking systems is essential. Experience with enterprise data analytics software preferred. - Ability to travel as needed (Up to 10%) to client locations. Benefits - Competitive benefits package including: - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Other programs and perks Company Description PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity and technology. Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight and action.

• Plan and oversee the installation of Gridware sensing devices on utility poles and related infrastructure. • Coordinate closely with utility line crews and contractors to ensure safe and efficient execution of field activities. • Provide clear direction, troubleshooting support, and installation guidance throughout deployment operations. • Conduct site assessments and verify site readiness prior to installation activities. • Identify, document, and resolve technical and operational issues encountered in the field. • Serve as a professional representative of Gridware when interacting with utility personnel, contractors, local authorities, and community stakeholders. • Maintain accurate records of installation activities, site conditions, issues encountered, and corrective actions using Gridware’s internal tools. • Ensure all work is completed in accordance with safety requirements, project specifications, and utility standards.